1. 24/7 Designated Line Receptionists (w/Toll Free or Local Number Rental Option) : We have
toll free and local numbers available for rent and are able to service that line or a designated line
24/7. Our professional agents will obtain required information and messages for certain
departments, give out scripted information to callers if needed, pre-screen callers, help with
setting up new customers and appointments, and process those calls based upon your desired
criteria etc. If you already have a line/number, we are available to answer that line as well and
provide the quality customer service your callers deserve.
Benefits:
 Utilizing Designated Line service provides a centralized point of contact
 Allows your in-house staff to focus on more in depth tasks while we handle call volume
and obtain initial information
 Helps with quality assurance, tracking and provides an effective approach to setting up
clients/new cases
24/7 Live Agent Support and After-Hours Dispatch
Regardless of the time of day, day of the week or week of the year, we are fully staffed with
trained agents to meet our clients’ needs. You dictate how your emergency calls will be
handled—relay to a mobile phone, page, fax, email, text message or other options.
Benefits:
 You can be a 24/7/365 business
 No need to worry about calling in to check on things while trying to vacation or missing
that important call after hours.
 You don’t have to staff your office phones for holidays.
 We handle your calls as if we were in your office.
Customized Dispatching
ProTel can cater your account to a wide variety of specific needs. Whether you have multiple
departments to service, individuals with differing preferences within your company, accounts

2. with varying urgencies, multiple staff members that need notifying, or other unique criteria, we
can accommodate you. We can easily and efficiently handle needs within the same company on
a person-by-person basis.
Benefits:
 Your staff doesn’t have to change their work style to match a phone system or
notification protocol that may not work well for them.
 We adapt to you.
Call Screening and Voicemail and Auto Attendant
We offer customized call screening (initial greeting) to easily inform your callers of standard
information such as office hours and standard voicemail boxes for non-urgent messages.
Voicemail boxes can also be customized for specific calls such as RX refills, and you can
choose to receive email notifications when a message is left in your voicemail. Don’t worry; any
emergency calls will be dispatched immediately by our live agents.
Benefits:
 Your customers can easily access basic information.
 You enjoy minimum interruption from your other responsibilities.
 Call screening and/or voicemail is a great benefit after hours as well. Through allowing
non urgent calls to be informed of proper information and giving the caller the
opportunity to leave a message or call back during normal hours,
 Callers with an emergency can receive immediate assistance.
Voice Recording
We use a voice logger system to protect our customers and their clients/patients, as well as
maintain security and quality assurance. Audible recording is available on all accounts and is
mandatory on medical accounts. You can trust that quality assurance and HIPAA compliancy is
as important to us as it is to you.
Benefits:
 You worry less about making HIPAA-related privacy or security.
 Recording calls gives you an indisputable record to quickly settle any issues.
Virtual Receptionist and Scheduling Call Center
We can receive all incoming calls, schedule or change appointments, and set up new client or
patient information. Depending on your needs, we can transfer the callers that need to speak
directly to a member of your staff, or take a message and email it.
Benefits:
 Not having to staff and manage call traffic saves you time and money.
 We handle all Human Resources related to receptionist staffing, assist with training, and
oversee quality assurance of each receptionist’s performance.
 Our options are flexible and adaptable to any office.

3. Live Agent Appointment Verification
We understand how vital it is to your business and to your clients/patients that appointments are
made and kept; we verify directly with your clients/patients. Missed appointments equal lost
opportunity. We can confirm, cancel or reschedule immediately and easily—keeping everyone
on track.
Benefits:
 We confirm appointments voice-to-voice.
 You reduce wasted hours at the office and increase the value of your workday.
Secure SMS/Text Notification
Our application uses password protection, encryption, registration IDs and other security
technology to ensure secure messages go only to their intended recipients. You may choose to
receive your messages from us via the secure messaging app. additionally; you may use our
messaging app to communicate conveniently with colleagues or clients with the confidence that
your information is safe.
Benefits:
 Many people communicate via text more than any other method.
 Our app offers immediacy and simplicity to keep users constantly and securely informed.
Online Account Management
We offer the Startel web portal, an all-inclusive, effective management solution tool for any
business. You can access your account 24/7 from a computer, smart phone or tablet. Users will
have a unique profile and password that will provide personalized access rights allowing your
staff to view, email and organize messages. Users may also check messages, update
information, and make changes to assignments, schedules and notifications. The updated
information is immediately reflected within your ProTel account.
Benefits:
 The StarTel system is ideal for fast-paced businesses such as hospitals, first
responders, and emergency service providers.
 Your staff can follow up quickly with clients.
 Administrators and users can view their account information any time of day or night.
Smartphone Integration
As our world continues to evolve toward an always-mobile-connected state; you can be sure to
be connected with our services. Our Secure Messaging app and Online Account Management
services are fully Smartphone integrated. The software we utilize is a leader in technology
innovation for our field. As our users change platforms and technologies, you can be sure we
will progress as well.
Benefits:

4.  All users can access info on the go from their Smartphone.
 As technology changes, we adapt quickly.
Shelley Roberts
Chief Sales and Strategy Officer
ProTel, Inc.
601.939.0990
sdp@protelinconline.com
www.protelinconline.com