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Økt service med eBusiness
Sjøtransportørens syn på prosessforbedringer og
eBusiness realisering

Eksempel på praktisk realisering



Arne Jakobsen
Fra utfordrertil
Fra utfordrer til
markedsleder
markedsleder
1. desember 2011


     6 containerskip i fast linjetrafikk

     Hamburg/Bremerhaven/Rotterdam

     Vestlandet/Trøndelag/Nord-Norge

     NCL ”container-pool”
11
”Celina”




           Tonnage GT 6409 / NT 6260
           Deadweight             8350 t
           Length o.a              123,0
           Speed                 17.0 kn
           Container capacity 677 TEU
           Reefer plugs             125
           Two cranes (Lieherr),     45t
Nettverk
Rasjonalisering


   Schedule     Booking     Operation         Agent/port      Vessel            Invoicing     Finance



                                Internal NCL network / internet


                                       Softship system




                                      www.NCL.no
                            System-to-system integration (EDI)



    Customers       Suppliers              Agent/port             Authorities               Bank
eBusiness
eBusiness
Stakeholders   eBusiness benefits                       Enablers
Customers      Benefit level: HIGH                      Vessel Schedule via EDI
               Direct access to updated schedule plan   Quotation via EDI
               Reduce work with quotation               Booking via EDI
               Reduce work with booking                 Acknowledgement via EDI
               Reduce work with invoice handling        Consignments via EDI
                                                        Invoice via EDI
Agents         Benefit level: HIGH                      Vessel Schedule via EDI
               Reduce work with quotation               Quotation via EDI
               Reduce work with booking                 Booking via EDI
Operation      Benefit level: HIGH                      Vessel Schedule via EDI
               Reduce work with Schedule plan           Quotation via EDI
               Reduce work with quotation               Booking via EDI
               Reduce work with booking                 Acknowledgement via EDI
               Reduce work with B/L                     Consignments via EDI
               Reduce work with invoicing               B/L via web/EDI
                                                        Invoice via EDI
Ports          Benefit level: HIGH                      Discharge/load message via EDI
               Improve planning of cargo handling       Arrival Notice via EDI to port
               Discharged/load                          Ships stores via EDI to port
               Improved administration and statistics   Crew List via EDI to port
                                                        Schedules via EDI to ports
                                                        Ship Declarations via EDI to ports
Vessels        Benefit level: HIGH                      Loading/discarging plans via web/EDI
               Reduce work with Schedule plan
               Reduce work with B/L
Authorities    Benefit level: MEDIUM                    B/L via EDI to customs auth
               Improved administration and statistics   Arrival Notice via EDI to customs auth
               Receive info earlier                     Ships stores via EDI to customs auth
                                                        Crew List via EDI to customs auth
                                                        Schedules via EDI to customs/coast guard
                                                        Ship Declarations via EDI to customs auth.
Finance        Benefit level: MEDIUM                    Invoice via EDI
               Reduce work with invoicing               Supplier payment file to bank
eBusiness
Stakeholders   eBusiness benefits                       Enablers
Customers      Benefit level: HIGH                      Vessel Schedule via EDI
               Direct access to updated schedule plan   Quotation via EDI
               Reduce work with quotation               Booking via EDI
               Reduce work with booking                 Acknowledgement via EDI
               Reduce work with invoice handling        Consignments via EDI
                                                        Invoice via EDI
Agents         Benefit level: HIGH                      Vessel Schedule via EDI
                                    Schedule Quotationvia EDI
               Reduce work with quotation
               Reduce work with booking      Booking
                                                        via EDI

Operation      Benefit level: HIGH                      Vessel Schedule via EDI
               Reduce work with Schedule plan           Quotation via EDI
               Reduce work with quotation               Booking via EDI
               Reduce work with booking                 Acknowledgement via EDI
               Reduce work with B/L                     Consignments via EDI
               Reduce work with invoicing               B/L via web/EDI
                                                        Invoice via EDI
Ports          Benefit level: HIGH                      Discharge/load message via EDI
               Improve planning of cargo handling       Arrival Notice via EDI to port
          Payment
               Discharged/load
               Improved administration and statistics
                                                                     Booking
                                                        Ships stores via EDI to port
                                                        Crew List via EDI to port
                                                        Schedules via EDI to ports
                                                        Ship Declarations via EDI to ports
Vessels        Benefit level: HIGH                      Loading/discarging plans via web/EDI
               Reduce work with Schedule plan
               Reduce work with B/L
Authorities    Benefit level: MEDIUM                    B/L via EDI to customs auth
               Improved administration and statistics   Arrival Notice via EDI to customs auth
               Receive info earlier                     Ships stores via EDI to customs auth
                                    Shipping            Crew List via EDI to customs auth
                                                        Schedules via EDI to customs/coast guard

Finance        Benefit level: MEDIUM
                                      info. Invoice via EDI
                                                        Ship Declarations via EDI to customs auth.

               Reduce work with invoicing               Supplier payment file to bank
SCHEDULE- TO-CASH


                     Schedule                   Booking           Planning                        Shipping / port handling                                 Invoicing


                Schedule                                                                                                       Stowage
Vessel          planning                                                                                                       plan


                Schedule              Verify         Confirm      Prepare                                                      Conf. Load /      Create      Invoice
Operation       planning              booking        booking      opr. plan                                                    discharge         Invoice     acceptance


                                                                 Discharge /
                                                                                                             Build WB
Agent                                                            load list



                                                                                                                                                                       Invoice
Finance                                                                                                                                                                control

                Next step     Customer             Next step                   Port / terminal                     Next step                  Customer
eBusiness        www        IFTMIN    APERAK           email      COPRAR        COARRI      CODECO IFTMCS           email       IFTSTA          INVOIC       APERAK



                Prepare              Receive         Receive                                                       Receive     Register         Receive
Customer        booking              contr. msg.     acknown.                                                      waybill     container        Invoice



                                                                 Prepare        Discharge   Gate-in /
Terminal/port                                                    vessel call    / loading   Gate-out


                                                                                                        .Data
Authorities                                                                                             registr.


                                                                                                                                                Receive
Bank                                                                                                                                            payment
eBusiness


Schedule    Booking         Operation       Vessel      Agent/port          Invoicing     Finance



                            Internal NCL network / internet


                                   Softship system
                                                                                                    • Forbedret service

                                                                                                    • Tidsbesparende
                                  www.NCL.no
                        System-to-system integration (EDI)



Customers       Suppliers               Agent/port            Authorities               Bank        • Kostnadsbesparende
Lykkelig familie….




2009
Lykkelig familie….
       Forberede organisasjonen på at
       endringer vil skje. Lær ansatte godt opp i
       bruk av ny teknologi og forklar
       nytteverdien av eBusiness både for egen
       bedrift og deres partnere.




2009
EU-prosjektpartner

Kuehne + Nagel Management AG
SAP AG
IBM Israel Science and Technology Ltd.
MARINTEK
University of Duisburg-Essen
Port of Alesund
Tyrholm & Farstad
Arcelik A.S.
KocSistem A.S.
NORTH SEA CONTAINER LINE AS
Air France KLM Cargo
EU-prosjekt
FI-PPP: EU-ICT 7. Rammeprogram

Prosjekt periode 2011-2014

Utvikle internett som en plattform for inovasjon og
forretningsutvikling.

FINEST prosjekt: Transport og logistikk

FI-PPP User Case: ”Fish from Norway to Europe”

NCL eBusiness prosesser

NCL kvalietessystem
SCHEDULE-TO-CASH


                                Schedule                 Booking              Planning                       Shipping / port handling                                 Invoicing
Market information

                           Schedule                                                                                                        Stowage
           Vessel          planning                                                                                                        plan


                           Schedule              Verify         Confirm       Prepare                                                      Conf. Load /     Create      Invoice
           Operation       planning              booking        booking       opr. plan                                                    discharge        Invoice     acceptance


                                                                             Discharge /
                                                                                                                        Build WB
           Agent                                                             load list


                                                                                                                                                                                  Invoice
           Finance                                                                                                                                                                control

                           Next Step     Customer             Next Step                    Port / terminal                     Next Step                  Customer
           eBusiness        www        IFTMIN    APERAK           email       COPRAR        COARRI      CODECO IFTMCS           email       IFTSTA         INVOIC       APERAK



                           Prepare              Receive         Receive                                                        Receive     Register         Receive
           Customer        booking              contr. msg.     acknown.                                                       waybill     container        Invoice



                                                                             Prepare        Discharge   Gate-in /
           Terminal/port                                                     vessel call    / loading   Gate-out


                                                                                                                    .Data
           Authorities                                                                                              registr.


                                                                                                                                                            Receive
           Bank                                                                                                                                             payment
Suksessfaktorer



       Pålitelig             Enkelt




                    Best
                   på pris
Vi tilbyr kostnadseffektive intermodale
       transportløsninger med høy
      kvalitet og miljømessig profil.
Takk for oppmerksomheten!



        Besøk oss på:
         www.ncl.no

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Shortsea prosesser ncl_arne_jakobsen

  • 1. Økt service med eBusiness Sjøtransportørens syn på prosessforbedringer og eBusiness realisering Eksempel på praktisk realisering Arne Jakobsen
  • 2. Fra utfordrertil Fra utfordrer til markedsleder markedsleder
  • 3. 1. desember 2011 6 containerskip i fast linjetrafikk Hamburg/Bremerhaven/Rotterdam Vestlandet/Trøndelag/Nord-Norge NCL ”container-pool” 11
  • 4. ”Celina” Tonnage GT 6409 / NT 6260 Deadweight 8350 t Length o.a 123,0 Speed 17.0 kn Container capacity 677 TEU Reefer plugs 125 Two cranes (Lieherr), 45t
  • 6. Rasjonalisering Schedule Booking Operation Agent/port Vessel Invoicing Finance Internal NCL network / internet Softship system www.NCL.no System-to-system integration (EDI) Customers Suppliers Agent/port Authorities Bank
  • 8. eBusiness Stakeholders eBusiness benefits Enablers Customers Benefit level: HIGH Vessel Schedule via EDI Direct access to updated schedule plan Quotation via EDI Reduce work with quotation Booking via EDI Reduce work with booking Acknowledgement via EDI Reduce work with invoice handling Consignments via EDI Invoice via EDI Agents Benefit level: HIGH Vessel Schedule via EDI Reduce work with quotation Quotation via EDI Reduce work with booking Booking via EDI Operation Benefit level: HIGH Vessel Schedule via EDI Reduce work with Schedule plan Quotation via EDI Reduce work with quotation Booking via EDI Reduce work with booking Acknowledgement via EDI Reduce work with B/L Consignments via EDI Reduce work with invoicing B/L via web/EDI Invoice via EDI Ports Benefit level: HIGH Discharge/load message via EDI Improve planning of cargo handling Arrival Notice via EDI to port Discharged/load Ships stores via EDI to port Improved administration and statistics Crew List via EDI to port Schedules via EDI to ports Ship Declarations via EDI to ports Vessels Benefit level: HIGH Loading/discarging plans via web/EDI Reduce work with Schedule plan Reduce work with B/L Authorities Benefit level: MEDIUM B/L via EDI to customs auth Improved administration and statistics Arrival Notice via EDI to customs auth Receive info earlier Ships stores via EDI to customs auth Crew List via EDI to customs auth Schedules via EDI to customs/coast guard Ship Declarations via EDI to customs auth. Finance Benefit level: MEDIUM Invoice via EDI Reduce work with invoicing Supplier payment file to bank
  • 9. eBusiness Stakeholders eBusiness benefits Enablers Customers Benefit level: HIGH Vessel Schedule via EDI Direct access to updated schedule plan Quotation via EDI Reduce work with quotation Booking via EDI Reduce work with booking Acknowledgement via EDI Reduce work with invoice handling Consignments via EDI Invoice via EDI Agents Benefit level: HIGH Vessel Schedule via EDI Schedule Quotationvia EDI Reduce work with quotation Reduce work with booking Booking via EDI Operation Benefit level: HIGH Vessel Schedule via EDI Reduce work with Schedule plan Quotation via EDI Reduce work with quotation Booking via EDI Reduce work with booking Acknowledgement via EDI Reduce work with B/L Consignments via EDI Reduce work with invoicing B/L via web/EDI Invoice via EDI Ports Benefit level: HIGH Discharge/load message via EDI Improve planning of cargo handling Arrival Notice via EDI to port Payment Discharged/load Improved administration and statistics Booking Ships stores via EDI to port Crew List via EDI to port Schedules via EDI to ports Ship Declarations via EDI to ports Vessels Benefit level: HIGH Loading/discarging plans via web/EDI Reduce work with Schedule plan Reduce work with B/L Authorities Benefit level: MEDIUM B/L via EDI to customs auth Improved administration and statistics Arrival Notice via EDI to customs auth Receive info earlier Ships stores via EDI to customs auth Shipping Crew List via EDI to customs auth Schedules via EDI to customs/coast guard Finance Benefit level: MEDIUM info. Invoice via EDI Ship Declarations via EDI to customs auth. Reduce work with invoicing Supplier payment file to bank
  • 10. SCHEDULE- TO-CASH Schedule Booking Planning Shipping / port handling Invoicing Schedule Stowage Vessel planning plan Schedule Verify Confirm Prepare Conf. Load / Create Invoice Operation planning booking booking opr. plan discharge Invoice acceptance Discharge / Build WB Agent load list Invoice Finance control Next step Customer Next step Port / terminal Next step Customer eBusiness www IFTMIN APERAK email COPRAR COARRI CODECO IFTMCS email IFTSTA INVOIC APERAK Prepare Receive Receive Receive Register Receive Customer booking contr. msg. acknown. waybill container Invoice Prepare Discharge Gate-in / Terminal/port vessel call / loading Gate-out .Data Authorities registr. Receive Bank payment
  • 11. eBusiness Schedule Booking Operation Vessel Agent/port Invoicing Finance Internal NCL network / internet Softship system • Forbedret service • Tidsbesparende www.NCL.no System-to-system integration (EDI) Customers Suppliers Agent/port Authorities Bank • Kostnadsbesparende
  • 13. Lykkelig familie…. Forberede organisasjonen på at endringer vil skje. Lær ansatte godt opp i bruk av ny teknologi og forklar nytteverdien av eBusiness både for egen bedrift og deres partnere. 2009
  • 14. EU-prosjektpartner Kuehne + Nagel Management AG SAP AG IBM Israel Science and Technology Ltd. MARINTEK University of Duisburg-Essen Port of Alesund Tyrholm & Farstad Arcelik A.S. KocSistem A.S. NORTH SEA CONTAINER LINE AS Air France KLM Cargo
  • 15. EU-prosjekt FI-PPP: EU-ICT 7. Rammeprogram Prosjekt periode 2011-2014 Utvikle internett som en plattform for inovasjon og forretningsutvikling. FINEST prosjekt: Transport og logistikk FI-PPP User Case: ”Fish from Norway to Europe” NCL eBusiness prosesser NCL kvalietessystem
  • 16. SCHEDULE-TO-CASH Schedule Booking Planning Shipping / port handling Invoicing Market information Schedule Stowage Vessel planning plan Schedule Verify Confirm Prepare Conf. Load / Create Invoice Operation planning booking booking opr. plan discharge Invoice acceptance Discharge / Build WB Agent load list Invoice Finance control Next Step Customer Next Step Port / terminal Next Step Customer eBusiness www IFTMIN APERAK email COPRAR COARRI CODECO IFTMCS email IFTSTA INVOIC APERAK Prepare Receive Receive Receive Register Receive Customer booking contr. msg. acknown. waybill container Invoice Prepare Discharge Gate-in / Terminal/port vessel call / loading Gate-out .Data Authorities registr. Receive Bank payment
  • 17. Suksessfaktorer Pålitelig Enkelt Best på pris
  • 18. Vi tilbyr kostnadseffektive intermodale transportløsninger med høy kvalitet og miljømessig profil.
  • 19. Takk for oppmerksomheten! Besøk oss på: www.ncl.no