Terry Butler of Sigma Systems presents at the Klabs Conference 2009 in South Korea. The presentation shows the Triple-play Service initiative between Klabs and Sigma Systems, for which the objective is to demonstrate end-to-end service provisioning for triple-play services.

1. September 2009 KLABS 2009 Conference Delivering Triple-play Services

3. Who are our Customers Sigma’s customers are some of the largest service providers in the world.

4. Automated delivery of any service, any network, and any device Service Diagnostics Service Inventory Service Order Management Service Provisioning and Activation Resource Management Active Mediation Platform Operations Fulfillment Assurance Billing Operations Support & Readiness Customer Relationship Management Service Management & Operations Resource Management & Operations Supplier/Partner Relationship Management Service Configuration & Activation Service Problem Management Service Quality Analysis, Action & Reporting Service & Specific Instance Rating SM&O Support & Process Management Service Management & Operations Readiness Supplier/ Partner Interface Management S/P Buying S/P Purchase Order Management S/P Problem Reporting & Management S/P Performance Management S/P Settlements & Billing Management S/PRM Operations Support & Process Management S/P Relationship Management Operations Readiness Resource Provisioning & Allocation to Service Instance Resource Problem Management Resource Restoration Resource Data Collection, Analysis & Control RM&O Support & Process Management Resource Management & Operations Readiness Retention & Loyalty Customer Interface Management Billing & Collections Management Customer QoS / SLA Management Problem Handling Selling Order Handling Marketing Fu l fil l ment Response CRM Operations Support & Process Management CRM Operations Readiness Sales & Channel Management

5. TPS initiative with KLabs

7. Triple Play Service (TPS) demo Service Management Platform Service Profile Manager Validation rules Sub/Service Mapping Provisioning History WorkFlow Service Definitions Service Enabling Topology Realtime Provisioning Order: Video, Voice, Data, ISP services Success, Failure (error info)  Customer Order, Inquiry,..  Customer follow-up, information to enable subscriber self service.  View customer orders, order status, and order history Order Entry  Enable CPE Devices for TPS  Success, Failure (error info) KLabs test-bed Set-Top Box Cable Modem Voice MTA Tel Provision TPS Session Border Controller (SBC) Xener Softswitch Cisco CNR Nagravision CAS PC PC TV

12. Integrated subscriber view

13. Order tracking and monitoring

14. Workflow execution

15. Define new service bundle

16. Define new workflow

17. Sigma TPS Case Study