For the fourth consecutive year, Smarsh surveyed individuals in financial services with direct compliance supervison responsibilities. The report summarizes challenges including more electronic communications tools at work and difficulty to meet compliance obligations. To mearn more about our archiving solution for financial services, visit our website: http://www.smarsh.com/broker-dealer-compliance.

1. THE
TROUBLE
WITH TEXT
MESSAGING

2. 2014 ELECTRONIC COMMUNICATIONS COMPLIANCE SURVEY
 Responses fielded from January–February 2014
 31-question online survey
 283 respondents
 Topics included:
• Confidence in compliance policies and enforcement
• Polices and use of different communication types
• Policies and use of different communications devices
• Examination incidence and expectations
• Supervision and archiving practices
• Confidence in message supervision
For the fourth consecutive year, Smarsh surveyed
individuals in financial services with direct compliance
supervision responsibilities.
Download the full report at:
www.smarsh.com/2014compliancesurvey

3. Firms allow nearly twice as many
different electronic messaging
platforms today as they did in 2011
and a compliance gap remains for
systems for retention and supervision.
MORE ELECTRONIC COMMUNICATIONS TOOLS AT WORK…

4. Failure to meet electronic messaging compliance
obligations was the No. 1 source of FINRA fines in 2013.
* Sutherland FINRA Focus

5. THE
ELEPHANT
IN THE ROOM

6. percent of firms issue at least one type
of smartphone or tablet to employees

7. TEXT MESSAGING POLICY LAGS
Despite the clear interest
and widespread availability
of text messaging, it is not
receiving the same level of
attention from compliance
departments as email or
social media.

8. More than 2/3 of the firms that
allow text messaging do not
have a solution in place for
retention and oversight!
MIND THE GAP

9. Lack of supervision/retention
leads to low confidence in
text/SMS messaging
compliance
AS A RESULT, CONFIDENCE LAGS

10. There is even lower confidence in iMessage supervision.
THE iPHONE PROBLEM

11. POLICY-TRAINING-ENFORCEMENT CONSIDERATIONS
• Gather your stakeholders
• Corporate Issued vs BYOD
• Which devices, which networks?
• Which messaging apps?
• The comprehensive approach to
messaging compliance

12. THE
TECHNOLOGY
SOLUTION

13. With the Smarsh Archiving
Platform text, SMS and
iMessages are captured from
virtually every device.
MOBILE ARCHIVING FROM SMARSH

14. • App Capture
• Network Capture
• iTunes Capture
• BES Capture
FLEXIBLE CAPTURE OPTIONS

15. CAPTURE SETUP & PROVISIONING
• Which method of capture can be
customized to suit your company’s
mobile devices and networks.
• Whichever method is leveraged, the
install is simple for the end user.
• We have a solution for most devices and
mobile networks.
• Regardless of capture, it flows into our
integrated Smarsh Archiving Platform.

16. EMAIL I IM I SOCIAL I MOBILE I WEB I VOICE
Enable a unified compliance and e-discovery
workflow across your content types, including
social media, email, instant messaging, mobile
messaging and web content.
ARCHIVING PLATFORMTHE

17. SEARCH
E-discovery, Monitoring & Supervision
REVIEW
Workflow, Queues
POLICIES
Automated Policy Engine, Retention Policies
CASES / EXPORTS
Persistent & Sharable Results, Exports
REPORTS/ANALYTICS
Dashboards, Analytics
ADMIN
Identities, Groups, Permissions, Roles
BUILT FOR COMPLIANCE & E-DISCOVERY

18. Q&A
If you’d like more information about mobile archiving from Smarsh,
please visit: http://www.smarsh.com/mobile-archiving-solutions
Or email us at advantage@smarsh.com