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Emotional Intelligence

SoftSkills’14
intelligence quotient

Emotional quotient
Emotional Intelligence
Daniel Goleman
Emotional Intelligence is :
The Capacity for recognizing our
own feelings and those of others,
for motivating ourselves, and for
managing emotions well in ourselves
and in our relationships.
Why Emotional Intelligence
Four in ten are not able to work cooperatively with fellow employees
working
with no
motivation

depends

20
80
Misconceptions

Emotional intelligence does not mean
“ Being Nice “

Levels of emotional are not fixed genetically
Daniel Goleman
• Self Awareness
• Self Control
• Empathy
• Social Skills
Self awareness
• Know your emotions and why ?
• Recognize that feelings affect my performance
Self awareness

• You know your goals
• If you don’t know where you’re going,

any road will

get you there …. Life is limited

• The less aware of what makes us passionate,
the lost we will be
Self awareness

• Accurate self Assessment
• Aware of their strengths and weaknesses
• learning from experience
• Open to receive feedback , new perspective and self
development
TEST !!
Daniel Goleman
• Self Awareness
• Self Control
• Empathy
• Social Skills
Self control
• Self confidence
• Reduce stress
The ability to handle one’s
personal emotions and to
recognize the emotions of
others is an intelligence that
many believe extends and
outweighs the abilities of the
IQ .
Daniel Goleman
• Self Awareness
• Self Control
• Empathy
• Social Skills
Empathy
• Sensing what others feel without their saying
• Tone of voice , facial expressions or
any other non verbal ways
How To Show Empathy

Develop
Understand
Listen
Great leaders move us.
They ignite our passion
and inspire the best in us.
When we try to explain why
they are so effective,
we speak of strategy, vision,
or powerful ideas.
But the reality is much
more primal: Great leadership
works through emotions.
Daniel Goleman
• Self Awareness
• Self Control
• Empathy
• Social Skills
Social skills

Trust

Recognize

communicate
Social skills

• Resolve Conflict
• Be less critical
• Don't over-think
• Realize that you're not that big of a deal
Thank You ! 

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Emotional intelligence - SoftSkills - Scci'14

Notas del editor

  1. More than half of the people working with no motivation Four in ten are not able to work cooperatively with fellow employees Employers are complaining about the lack of social skills in new hiresSuccess depends only 20% IQ and 80% EQ
  2. Emotional intelligence does not mean merely “ Being Nice “Emotional Intelligence does not mean giving free rein to feelingsLevels of emotional are not fixed genetically
  3. Wnafe 7fla w 7ad etry2 3lya