1. Success Profile
Automating for Consistency,
RR Donnelly & Sons Company Information Gathering
Nashville, TN USA
www.rrdonnelley.com and Employee Convenience
“R.R. Donnelley had two objectives for auto-
mating T&E: to capture information for stra-
BUSINESS CHALLENGES
tegic decision-making and cost savings, and ■ Automate the T&E process
to streamline the reimbursement process, ■ Expedite the reimbursement process to improve employee satisfaction
improving employee services.” ■ Deliver detailed reporting to aid strategic decision making
— Bob Jones
Director Replacement Systems Program
SOLUTION
R.R. Donnelley & Sons
■ Implemented SumTotal Expense Management solution to 6,500 employees
Fast Facts RESULTS
Industry: Printing ■ Bi-weekly employee reimbursement cycle speeds repayment to employees
Region: North America ■ Employees are empowered to self-approve claims within company
Users: 6,500+ guidelines and audit
Solution: SumTotal Expense Management ■ Improved automation produces audit opportunities for tax deductions
Integration Point: PeopleSoft ■ Employee reimbursement improved from 6 weeks to 48 hours
R.R. Donnelley & Sons Company is the leading commercial printer in North
America providing printing and related services to the magazine, merchandising,
book, directory, financial and healthcare markets. Many of its employees are
frequent travelers, both within the United States and beyond. The company
decided to automate its reimbursable business expense (RBE) management
process to deliver a standardized, convenient system for employees and leverage
cost savings associated with automation and data collection. The company is
ess Whitepaper: The Future based in Nashville, Tennessee.
, of Strategic Mobile Workforce
& Expense Management
Whitepaper: Applying Lean
Manufacturing Initiatives to
Workforce & Expense Management
LL,
al, www.sumtotalsystems.com
Go

2. About SumTotal THE CHALLENGE
SumTotal Systems, Inc. is the global leader Before 1995, R.R. Donnelley & Sons had an expense system with varying
strategic Human Capital Management reimbursement cycles, depending on department and a lack of information for
(HCM) solutions that provide organizations vendor negotiations.
with a new level of visibility to help make As an early-adopter leader of travel and entertainment (T&E) automation, R.R.
more informed business decisions and Donnelley was looking for a visionary solution that would create a consistent
accelerate growth. Recognized by indus- reimbursement cycle, satisfy employee needs (and thus increase productivity),
try analysts as the most complete solution, and deliver detailed data reports for strategic decision-making. Finding a solution
SumTotal provides full employee lifecycle provider that offered the sophisticated level of functionality, expertise and service
management, including a core system of R.R. Donnelley required was a challenge.
record, from a single provider for improved As a company that truly wants to better serve the needs of their employees, R.R.
business intelligence. The company offers Donnelley wanted their T&E automation project to yield a better solution for
customers of all sizes and industries the their employees.
most flexibility and choice with multiple
purchase, configuration, and deployment RESULTS
options. We have increased the perfor-
R.R. Donnelley’s T&E automation project has over 6,500 users. SumTotal
mance of the world’s largest organizations
Expense Management was used to leverage an improved system that allowed
including Sony Electronics (NYSE: SNE),
the company to focus less time on expense processing, and more time on their
Whitepapers
AstraZeneca (NYSE: AZN [ADR]; London: Executive Guide: Impr
core business. To increase productivity, and produce results based on the best
AZN), Amway (KUL:AMWAY), Seagate Talent Management Performance through S
practices that fit their model, R.R. Donnelley empowered employees to self-
(NYSE: STX), Dell (NASDAQ:DELL), and Compensation Management Partners, and Custome
approve expense claims within specified guidelines. This facilitated a standardized
Google (NASDAQ:GOOG). For more Performance Management
bi-weekly employee reimbursement cycle that enhanced employee convenience
information, or to request a demo, please Learning Management (LMS)
and satisfaction. To ensure system credibility, audits are done by statistical sample
call +1 (800) 881-2546 (US / Canada), Extended Enterprise
with receipt submission. Whitepaper
+1 (508) 358-1072 (international) or visit Succession Planning
www.sumtotalsystems.com Hiring & Recruiting Management Building a Business Ca
Prior to automation, R.R. Donnelley had no way to collect data. SumTotal Expense
E-Learning for Externa
Management has been a tool that allows them to monitor information spanning
About R.R. Donnelley Go
corporate policies that need to be adjusted, vendor programs that may not be
delivering value, and opportunities for tax deductions (i.e. VAT and state taxes).
RR Donnelley (Nasdaq:RRD) is a global
provider of integrated communications.
Case Studies: Orbitz, C
Founded more than 146 years ago, the
International Rectifier,
company works collaboratively with more
Next Steps Pharmacy Systems, Inc
than 60,000 customers worldwide to +1-352-264-2800
develop custom communications solutions
that reduce costs, enhance ROI and Contact Us on the Web
ensure compliance. Drawing on a range Submit an RFP
of proprietary and commercially available
Visit the Resource Center
Download Additiona
digital and conventional technologies
Resources from Sum
deployed across four continents, the
www.sumtotalsystems.com
company provides products and services
to leading clients in virtually every private
and public sector. For more information
and for RR Donnelley’s Corporate Social
Responsibility Report, visit the company’s
web site at www.rrdonnelley.com
www.sumtotalsystems.com
Corporate Headquarters EMEA APAC
SumTotal Systems, Inc. SumTotal Systems, UK SumTotal Systems India Pvt. Ltd. © 2011 SumTotal Systems, Inc. All rights reserved. SumTotal, and the
2850 NW 43rd Street 59-60 Thames Street 7th Floor Maximus Towers SumTotal logo, are registered trademarks or trademarks of SumTotal
Suite #200 Windsor, Berkshire Building 2B, Mind Space Systems, Inc. and/or its affiliates in the United States and/or other
Gainesville, FL 32606 USA United Kingdom, SL4 1TX Raheja IT Park, Cyberabad countries. Other names may be trademarks of their respective owners.
Phone: +1 352 264 2800 Phone: +44 (0) 1753 211 900 Hyderabad, AP- 500081, India 11_0727LS
Fax: +1 352 264 2801 Fax: +44 (0) 1753 211 901 Phone: +91 (0) 40 6695 0000
Fax: +91 (0) 40 2311 2727