This presentation provides and overview about several cases how innovations in ICTs can be leveraged to improve the delivery of public services to poor communities. Under which conditions can technologies be transformational in fragile states? What are the opportunities and critical challenges in particular in the context of fragile states? The presentation was part of the session on Using Innovative Approaches for Enhancing Citizen Engagement in Fragile States on May 1, 2013 during the World Bank Group Fragility Forum 2013

1. Innovation for Citizen Engagement in Fragile States
Enhance Transparency and Citizen Engagement for Better Results
Bjorn-Soren Gigler
Innovations in Governance Team
World Bank Institute
May 1, 2013
bgigler@worldbank.org
www.maps.worldbank.org www.openaidmap.org

2. • Poverty targeting: inequalities within fragile states;
high levels of extreme poverty in fragile regions
• Aid Effectiveness: High aid dependency; lack of aid
transparency, donor coordination & alignment
• Accountability Challenge: to increase accountability
and responsiveness of Governments & donors
• Delivery of Public Services: to empower citizens and
CSOs to provide direct feedback on development
outcomes
• Capacity Development: to strengthen institutions and
human capabilities of poor communities
Key development challenges in fragile states

3. Participatory, Collaborative, Results Focused
Towards an Open Development Approach

4. 1) Are we targeting the poorest regions within a
country?
www. maps.worldbank.org

5. 2)Multi-dimensional poverty- Synergies between
different sectors?
www. maps.worldbank.org

6. II) Open Aid Partnership
Enhance aid transparency for improved effectiveness
www. openaidmap.org

7. Partnership with UN (OCHA) WB and USAID projects
Public Expenditures Feedback Loop
Nepal- Moving beyond Aid to Public Expenditures

8. Assets Verification in AfghanistanAsset Verification in Afghanistan

9. III) Results Platform :
Global Reach- Local Solutions

10. GeoResults:Bolivia

11. GeoResults:Nepal

12. On Track: Citizen
Feedback

13. Provide information
on performance
Reflect citizen voice
in policymaking
Know choices and
influence change
To improve
quality of service
Informed
Decision Makers
Responsive
Providers
Empowered
People
OnTrack – Why:
Closing the feedback loop

14. Local Level Citizen
Feedback “heat
map”
Project-Level
Results Data
Citizen feedback on
sub-projects
OnTrack:PROJECTLevel

15. OnTrack:ACTIVITYLevel
Different feedback
types
(Suggestions, Problem
s, Stories)
Multiple feedback
submission channels
Map, activity
overview, local
contacts
Stories and Comments
from the community

16. OnTrack:ACTIVITYLevel
Different feedback
types
(Suggestions, Problem
s, Stories)
Multiple feedback
submission channels
Map, activity
overview, local
contacts
Stories and Comments
from the community

17. Sub project level
feedback

18. Empowered Citizens