Speaker: Jen Slaski, Executive Director of Marketing Communications, Spiceworks 17:30 - 18:00 “I swear, I didn’t do anything!” How many times have you heard that from a user? Why won’t they just do what you told them to? And why are some of them just so darn maddening in general? (sigh) This “softer side of IT” session on Myers-Briggs personality psychology and change dynamics will provide some insights and ideas you can use to help you deal with the motley crew of users (and quirks!) you encounter every day.

1. Secrets to Getting Users to Do
What You Want.
Jen Slaski, Exec. Director of Marketing Communications

2. 2006: one of these things is not like the other…

3. Techie vs. Fuzzy: A Different Frequency

4. A little exercise…

5. SpiceWorld 2008: Where IT All Connects
~100 SpiceHeads: the Spiceworks Community – in person!

6. “Finally, a place where people are like me...”

7. SpiceWorld 2009 (whoops!)
Necessity is the mother of invention…

8. The Myers-Briggs band-aide

9. SysAdmins have a soft side (who knew?)!

10. SpiceWorld 2012: “It changed my outlook…”

11. SpiceWorld London 2013: Whoops Take 2?

12. A bit of history….
Carl Jung – 1920s Isabel Briggs Myers - 1940s

13. MBTI: A measure of preference…

14. 16 types….which are you?

15. A spectrum, not an absolute.

16. The darling of difference? E vs. I.
Extrovert vs. introvert

17. E vs. I = 75% vs. 25% of people worldwide
Energized by outer world Energized inner world
Need to talk to clarify what they think Need to reflect before they talk
Can be seen as accessible and
understandable
Can be seen as subtle and
difficult to know well initially
Difficulty sitting & listening Work quietly w/o interruption
Work to change the world Work to understand the world
Interests often have breadth Interests often have depth
Interaction Concentration
Sociability Territoriality
Multiplicity of relationships Limited relationships
Expenditure of energies Conservation of energies

18. 68% of SpiceHeads are introverts.
I.
E.

19. Reminder: it‟s a preference (not a sentence)

20. I vs. E = genetically wired in your DNA

21. D4DR gene on chromosome 11: dopamine.
Controls excitement levels & is vital for motivation.
•E = gene is longer/less sensitive – so need to seek more thrill-seeking stimuli.
•I =gene is shorter more sensitive – receive ample stimulation w/quiet activities.

22. Optimal? Balance your stimuli.

23. Gut check: energized or depleted?

24. The mis-understood introvert…

25. The mis-understood introvert…
Not anti-social or shy

26. The mis-guided introvert… 

27. The mis-understood extrovert…

28. The Spiceworks Team: I-kind-of-guys
All of „em are INJs!
50% management teams; 90% of CEOs

29. Who are the Es among us?
(shocker that one is your SpiceWorld MC, right?)
ENTJENTP-ish

30. Me? Apparently I‟m an “ambi-vert”
Translation: “it‟s complicated”
I/E – N F J

31. Kris says: “There are 2 types of users….”
Type 1: made a mistake. Type 2: about to make a mistake.(Another INTJ)

32. Kris also says: “No one wants to be a BOFH.”

33. I = focused & persistent E = agile & uninhibited
Risk-averse, independent thinkers Actionable, group collaborators

34. Tip #1: Indicate when you need space

35. Tip #2: Prepare thoughts in advance

36. Tip #3: Verbalize your thoughts out loud

37. Tip #4: Know when you need to re-fuel…or pre-fuel

38. Tip #5: Respect that E‟s need to talk aloud

39. 5 tips for Es….
1. Minimize small talk…get to the point
2. Announce that you are “brainstorming”
3. Provide an agenda prior to your meetings
4. Explicitly call on/cede the floor to an I
5. Resist the urge to “just decide”

40. When in doubt…

41. Or…

42. To learn more....