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Score Points with Management while Saving Them £s

Notas del editor

  1. This presentation was Inspired by a presentation I saw at SpiceWorld Austin in Oct. How many of you here know of Justin Davison? Well he presented a topic: “A journey through the community: turning involvement into knowledge, cost savings, and more”. To give you a flavor about the kind of person Justin is I’ll tell you a story he’s shared. At one of his jobs he found himself constantly under a deluge of tickets and work. So he started to report and plan and noticed that if he could be a little proactive he could solve the issues that caused a lot of the tickets. He worked hard got the network and printer issues fixed and found that the ticket volume had dropped. Then his boss asked to see him and said that he didn’t think Justin was doing much work since his ticket volume was lower. Justin decided to leave that job.