1. Stephanie Jacobs
StephanieJ0330@yahoo.com
Tolleson, Arizona
331.262.3829
NOTABLE EXPERIENCE & TRANSITIONAL SKILLS
~ Over 14 years in the customer service industry ~ 3 years management experience
~ 5 years supervisory experience ~ Repeatedly recognized for incredible customer
~ Excellent interpersonal skills service in store, district, and region
~ Extremely organized and detail oriented ~ Repeatedly ranked top in store/district
~ Team player mindset and exceptional cash- for competitive sales numbers
handling accuracy ~ Knowledgeable in small business advisement
~ Versatility in management roles in a retail ~ Familiar with operational standards in a
Environment retail environment
LEARNED SKILLS
Retail Sales Credit Card and Check Processing
Cash-handling Accuracy Merchandising and Stocking
Loss Prevention/Counterfeit Customer Service Excellence
Opening and Closing Duties Competitive and Incentive Sales
Supervising up to 15 Employees Organizing Company Meetings
Training of new employees Restaurant responsibilities
Management Operations Management
Excellent Persuasive Sales Logistics Integrity
SOFTWARE SKILLS
Microsoft Word Microsoft Excel
Microsoft PowerPoint PeopleSoft Applications
WorkForce Management Internet Research

2. EDUCATION
East Aurora High School, Illinois –Diploma 2003
Waubonsee Community College, Illinois – 2010 Psychology Major
College of Dupage, Illinois – 2012 Psychology Major/ Neuroscience Minor
University of Phoenix, Arizona – 2013 – 2014 AA Degree Psychology
University of Phoenix, Arizona – 2015 – 2017 BSHS – Addictions Counseling Certification
PRIOR COMPANIES
OfficeMax
Position Title: Store Operations Manager
2nd Position Title: Customer Service Manager
Location: 1571 N. Dysart Rd. – Avondale, Arizona
623.536.5944
From: October 2013 – Current
Position Duties: Operational excellence, training of all employees, supervising up to 15
employees, Customer Service rating over 90%, retaining small business customers, small
business services and development, incentive sales training, quality control, loss prevention,
inventory and data integrity, professional development, third party communications, and
much more.
The Cleaning Authority
Position Title: Trainer/ Certified Professional House Cleaner
Location: West Chicago, Illinois – Avondale, Arizona
630.293.1215
From January 2010 – October 2013
Position Duties: Detail clean homes, train all new employees and current trainers, quality
control, organize company meetings, and retain our customer base.
Office Depot
Position Title: Design Print and Ship Depot Supervisor
Location: Indian Trail Rd. in Aurora, IL
From February 2008 – July 2009
Position Duties: Customer service representative, Cashier, Department manager,
Supervised up to 6 employees, Design advertisement for local small businesses, Gain and
maintain a solid customer base, Competitive sales, Incentive sales, Photoshop, Networking,
Ordering supplies, Opening and closing store, Customer complaints, Merchandising

3. EXPERIENCE FROM 5+ YEARS AGO
Cahier at Shell Gas Station, Aurora, IL
Cashier at Citgo Gas Station, Aurora, IL
Cook at Submore, Montgomery, IL
3rd Key Position at Thornton’s Gas and Grocery, Naperville, IL
Line worker at Tyco Plastics and Adhesives, Aurora, IL
Supervisor at Claire’s Boutique, Aurora, IL
Supervisor at Phillips 66 Gas Station, Montgomery, IL
Supervisor at Hollywood Video, Aurora, IL
ADDITIONAL SKILLS AND INFORMATION AVAILABLE UPON REQUEST.