Steve Chai's CV

1. CURRICULUM VITAÈ
Current Position : SAP BASIS System & Security Administrator
Company : Maybank
Name : STEVE YEE-CHYEAN, CHAI
Address Current:
Permanent: No.25-B1-8-4, Taman Miharja Phase 3A, Batu 2 ½, Jalan
Cheras, 55100, Kuala Lumpur
Mobile : 016-2672850
Office : 03-2070 8833 Ext : 5524
Home : -
Office : yeechyean@maybank.com.my
Private : echyean@yahoo.com.sg
Date of Birth : 24th
of February 1980
Age : 35
Gender : Male
Nationality : Malaysian
Marital Status : Single
University name/state: University of Putra Malaysia
Degree in: Bachelor of Computer Science
Year of Graduation: 2004
Grade result or CGPA: 3.195
High School/Sekolah Menengah/State: SMK Kuhara / SMK Tawau / Tawau
Exam taken: PMR/SPM/STPM
Year taken: 1996 ( PMR ) / 1998 ( SPM ) / 2000 ( STPM )
Certifications : Soft Skill Training
Managing Difficulties Situation
Microsoft Certified Technology Specialist : Window Vista . Configuration
Microsoft Certificate Software Engineer ( MCSE )
Microsoft Certificate Software Engineer ( MCSE ) Security
ITIL ( Information Technology Infrastructure Library )
SAP HR305 – Master Data Configuration Training Certificate ( June 2010 )
SM100 - SAP Solution Manager Operations & Configuration Training
Certificate ( August 2011 )

2. Code 70-620 Configuring Window Vista Client
Code 70-290 Managing and Maintaining a Microsoft Window Server 2003
Environment
Code 70-291 Implementing, Managing and Maintaining a Microsoft Window
Server 2003 Network infrastructure
Code 70-293 Planning and Maintaining a Microsoft Window Server 2003
network
Code 70-294 Planning, Implementing and Maintaining a Microsoft Window
Server 2003 Active Directory Infrastructure
Code 70-298 Designing Security for a Microsoft Window Server 2003 Network
Code 70-299 Implementing and Administering Security in a Microsoft Window
Server 2003 Network
Code 70-351 Microsoft Internet Security and Acceleration Server 2006
Kindly review my transcript via the hyperlink below :
https://mcp.microsoft.com/authenticate/validatemcp.aspx
Transcript ID : 831624
Access Code : Micro123
Trainings
attended (year)
: Soft Skill Training ( 2005 )
Managing Difficulties Situation ( 2005 )
ITIL - Information Technology Infrastructure Library ( 2009 )
Welcome to Partnering Across Cultures - Austrailia/New Zealand ( 2009 )
Microsoft Windows 7 Desktop Deployment and Optimization ( 2009 )
SAP HR305 – Master Data Configuration ( June 2010 )
SM100 - SAP Solution Manager Operations & Configuration ( August 2011 )
SAPTEC_72 SAP NetWeaver Application Server – Fundamentals ( March
2012 )
ADM315 - Workload Analysis AS ABAP ( Jan 2013 )
Computer skills : • Compuware Central Analyst Server
• MS Office: MS Word, MS Excel, MS Excess
• Support on mailing system : Lotus Notes version 5.0 & 6.5, Microsoft
Outlook 2003
• Support on Microsoft Communicator 2003

3. • Ticketing System : Remedy, DW ( Digital Workflow ), USD ( Unicenter
ServicePlus Service Desk )
• Knowledge of administrative support on application : IBM AS400, Lotus
Notes version 5.0 & 6.5, VPN, Automated FireCall, Terminal server,
SAP R3, Active Directory, Server administration.
• Knowledge of Remote Access troubleshooting.
• Anti virus McAfee application installation and configuration
• Familiar managing and maintaining on Window Server 2003
environment.
• Implement information security plan or measures.
• SAP Master Data Configuration
• Manage Self Service
Language Spoken Written
English 7 7
Bahasa Malaysia 7 7
Mandarin 8 8
Higher : 10 Lower : 1
Dialects: Hakka, Cantonese
Summary of Professional Experience
Employment Period Company Last Position Held
1 12/2009 to Present Maybank Business Intelligence
Executive, SAP BASIS
System & Security
Administrator.
2 10/2008 to 12/2009 HP ( Hewllet-Packard ) Enterprise
Service
Technical Resolution
Reps III
3 02/2005 to 10/2008
(Total : 3.7 years)
Management Search Worldwide – Oil&
Gas ( M ) Sdn Bhd
Helpdesk Analyst &
Access Administrator
Analyst – as Contractor
staff and based on
ExxonMobil
4 06/2004 to 02/ 2005
(Total : …0.5…years)
Accantia System Sdn Bhd Project Executive
5. 12/2003 to 03 /2004
(Total : …0.4..years)
CyberTime Sdn Bhd Customer support ( Part
Time )

4. Professional Experience:
(1) (A) 11/2010 to present
Employer : Mayabank
Department : Human Resource ( Shared Service Center )
Position : SAP BASIS System & Security Administrator reports to Jensen Chin
Duties/Responsibilities:
• Work in Shared Service Centre environment
• Provide SAP BASIS Administration
• Manage HRMS System health checks and security monitoring for production and non-
production environments for HRIS SAP Systems. (work processes, users, system logs,
short dumps, locks, developer traces, system traces, disk space, and more)
• Implement support pack and SAP notes, Database administration, performance
monitoring and tuning, client refresh, and kernel updates.
• Manage all configuration monitoring, background job monitoring and connection
maintenance for production and non-production environments
• Create SAP transports and work within change management guidelines ensuring that all
transports moved into production maintain system integrity.
• Provide integrated solutions and support services on HRIS SAP Systems configuration.
• Management of system and database backup and recovery
• Support multiple OS and DB platforms and combinations (AIX/Windows) and DBs
( Oracle ), mySQL
• Provide production support and maintenance for user access administration (SAP Roles
and profiles) in production and non-production environments for HRIS SAP Systems
• Maintain and support of security methodology for SAP Business Suite and Netweaver.
• Provide ongoing operational support of SAP Central User Admin, Single Sign On and
other security related technology components as required.
• Provide advisory role and configure the technical aspects of the HRIS SAP Systems by
providing appropriate design
• Develop and maintain accurate/up-to-date documentation on system landscape for HRIS
SAP Systems
• Ensure all HRIS Technical Related documentation is standardized for easy and fast
retrieval.
• Ensure the HRMS systems aspects of projects are running smoothly and executed on a
timely manner.
• Ensuring that all ticket SLAs are being met for customer and customer satisfaction is
high.
• To be part of an on call rotation with some night and weekend work a requirement.
• Knowledge of High availability products and Business Continuous Plan.
SAP Upgrade project involved :

5. • Web Portal EHP1 System Upgrade
• ECC 6.0 EHP4 System Upgrade
• Supporting on Business Warehouse project implementation
• SAP HRIS Unicode Conversion Project
• SAP Solution Manager Implementation
• mySAP & myHR2U Regional Rollout Phase 1 , 2 & 3
• UAT Webdispatcher Setup
• myHR2u Mobile On-The-Go & Portal Upgrade SAP Enterprise Portal 7.31
• SAP Nakisa, OrgChart & OrgModeller installation.
Full Cycle Project :
1) Project name : SAP Nakisa, OrgChart & OrgModeller installation
Roles :
• Agree on operational plans for team and monitor progress against these plans
• Manage the completion of technical team tasks according to operational plans
• Co-ordinate resource requirements and report to Project Managers
• Co-ordinate settlement of technical issues with other teams
• Nakisa database ( MySQL ) & application installation.
• ID role & authorization assignment.
• Perform any BAU required activities during the upgrade such as performing authorization,
transport and backup.
• Perform end user support in post go-live support
Achievement : To setup a virtualization organization chart system for the company.
2) Project name : SAP HRIS Unicode Conversion Project
Roles:
• Agree on operational plans for team and monitor progress against these plans
• Manage the completion of technical team tasks according to operational plans
• Co-ordinate resource requirements and report to Project Managers
• Co-ordinate settlement of technical issues with other teams
• Assist in SAP ECC 6.0 Unicode Conversion and Basis Activities
• Perform any BAU required activities during the upgrade such as performing authorization,
transport and backup.
• Perform end user support in post go-live support
Achievement : Enable the HRIS system to have a multi-language support for various country
such like Thailand, China, Vietnam and Indonesia.
3) Project name : Portal Upgrade SAP Enterprise Portal 7.31
Roles:

6. • Agree on operational plans for team and monitor progress against these plans
• Manage the completion of technical team tasks according to operational plans
• Co-ordinate resource requirements and report to Project Managers
• Co-ordinate settlement of technical issues with other teams
• Assist in SAP ECC 6.0 Unicode Conversion and Basis Activities
• Perform any BAU required activities during the upgrade such as performing authorization,
transport and backup.
• Perform end user support in post go-live support
Achievement : Successfully upgraded HRIS portal system to SAP Netweaver 7.3 EP1
Assignment :
• Coordinate on old server decom & new server deployment.
• HRMS SAP Regional Roll-Out to Maybank Philippines, Vietnam, Cambodia, Hong Kong,
Singapore
System support role as below :
o 1) System parameter fine tune
o 2) Refresh server performance
o 3) System table fine tune
o 4) Error debugging
• Business Warehouse Implementation - Phase 1
o 1) Implement system configuration.
o 2) Apply System Patch
o 3) System error debug
o 4) System performance monitoring
• MyHR2U Internet Access
Support role as Project secretariat :
o 1) Support primarily the Project Manager and the entire team
o 2) Coordinate project meeting
o 3) Document all project documents and
o 4) Prepare project status, minutes, memos and other meeting facilities.
(B) 12/2009 to 11/2010
Position : Business Intelligence Executive reports to Maria Ann
Duties/Responsibilities:
• Review information, incidents, problems and analysis collected and escalated by the SAP
Help Desk team. Perform additional analysis of incidents and problems. Resolve the
incidents and problems.
• Provide customer focus by ensuring that SAP HR Applications Management services are
delivered to meet customer business needs and expectations.

7. • Ensures adherence to Corporate IT policies, guidelines, and procedures.
• Escalate incidents and problems, as necessary, to the appropriate team or vendor, while
actively retaining ownership of the incident on behalf of the customer.
• Establish strong working relationships and understanding between the SAP Application
Management team members, SAP Help Desk team and other support teams.
• Notify users of resolutions.
• Be aware of developments in the SAP HR application and service interruptions.
• Seek opportunities, develop and maintain knowledge of business processes, and SAP
HR functionality and configuration. Receptive to performance and developmental
feedback.
• Assist and support SAP Applications Management Team Lead in planning, coordinating,
and ensuring timely and quality delivery of enhancements.
• Maintains an understanding of customer Service Level Agreements.
• Deliver application support, application enhancement and developments within agreed
service levels and budgetary guidelines defined in the CLIENT IT Service Level
Agreement.
• Develop and implement operational continuous improvement, service efficiency
initiatives, application improvement, and application rationalization to better serve
CLIENT business needs.
• Enter common solutions into the knowledge database and train the SAP Help Desk team
to resolve these common issues.
• Share ideas and experience with team members and promote teamwork in problem
resolution. Share best-practices and cross-train other team members in business process
and SAP application management skills.
Work on project as assigned :
• Department Restructure
 Personnel Area and Personnel Sub area reconfiguration.
 Position rename
(1) 10/2008 to 12/2009
Employer : HP ( Hewllet-Packard ) Enterprise Service
Department : Call Centre
Position : Technical Resolution Reps III reports to Alan Khor
Duties/Responsibilities:
• Act as a team senior to guide and provide advise to junior staffs.
• Also act as the Queue Manager to monitor the ticketing system – DW ( Digital Workflow )
due to assign the ticket to among of a team member.
• Generate the daily and weekly productivity report.
• Required to handle problems and issues that the first-tier(s) of help desk support
are unable to resolve, as well as perform admin tasks /logical request.
• Provide remote technical and administrative support of desktops for Microsoft Outlook
and Desktop issues
• Required to interact with service provider groups to restore service and/or identify

8. and correct core problem.
• Problem resolution includes such things as performing logical configuration
changes and updating files, such as drivers, with more recent releases as well as
reinstalling software to apply a fix or patch.
• The Administration work may include: user creations, mailbox modifications,
drive modifications, software distribution and directory access.
• Handling and tracking contacts/complaints and other Help Desk Coordinator
questions that may require escalation, due to complexity or customer satisfaction
need while remaining within the client prescribed service level agreement.
• Support Help Desk Coordinators when they are unable to answer complex issues
or technical questions.
• Keep up-to-date with customer procedures and updates.
• Continuously advise updates to the Knowledgebase and the helpdesk with new
troubleshooting procedures.
• Familiar with SMS process and get involved on SMS project - Mcafee Software
Deployment .
• Ensure that all tickets assigned to the Level 2 resolver group is resolved within the time
frame specified in the customer Service Level Agreement (SLA)
Work on project as assigned :
• Danone ID Migration for Asia Pacific Region ( Started 12/2008 to 3/2009 )
 Involve to handle for ID migration project – migrate all the existing IDs from
Danone environment to Kraft environment.
 Interact with service provider group to identify and correct core problem.
 Provide status to Project Manager on each stage.
 Work with the Project Manager and make sure the task will not over the deal
date on each stage.
• Mcafee Software Deployment
 Involve on Mcafee software deployment project
 Monitor McAfee ePO console and arrange those workstation into a
correct folder.
 check/verify the workstations are reporting a correct agent version
and DAT/ENG version.
 Perform the reinstallation for those workstations with incorrect
agent version and DAT/ENG version from backend.
• Microsoft Live Meeting ( LM ) 2007 & Microsoft Communicator ( MOC ) 2007
Deployment Reconfiguration
 Verify the machine is able to ping on the network.
 Verify the LM 2007 & MOC 2007 is installed via log file.

9.  Repair the SMS program remotely to ensure LM 2007 & MOC 2007 is
installed.
(2) 02/2005 to 09/2008 (Total 3 years and 7 months)
Employer : Management Search Worldwide – Oil& Gas ( M ) Sdn Bhd
Department : Call Centre – Customer Service deparment
Position : Contractor staff - Access Administration Analyst reports to Zuariati Sulong
( ExxonMobil )
Duties/Responsibilities:
Access Administrator (AA ) ( Feb 2005 to 10/2008 )
- Provides systems and applications access privileges on various platforms such as LAN,
Lotus Notes, Virtual Private Network ( VPN ), SAP R3, Remedy and Automated
Firecall System.
- Provide First Point of Contact (FPoC) and administer access controls for wide range of
computing systems in Asia Pacific, Europe and other parts of the globe. Responsibilities
include servicing access requests in accordance with control procedures to meet
customers' service level objectives.
- As SME for technology platform Lotus Notes 6.5 and VPN ( Virtual Private Network )
due to finding solution and escalate correctly and timely to Level 2 support for items that
are out of scope of level 1 support.
- As a Mentor to train those new hires colleague to implement daily AA tasks such like
Lotus Notes id creation, etc.
- Monitoring the their work after training to make sure they are fully understand and follow
the correct process.
- Monitoring team request queue and assigning request to respective analyst.
- Monitoring and maintaining the Service Level ( SL ) of team
- Informed management about Analyst Absent Announcement.
- As a team lead representative to attend the AA related meeting.
- Work on project as assigned :
• 2007 Disaster Recovery Drill
 as the Key Contact for 2007 Disaster Recovery Drill for AA Notes VIR.
 amend/update as necessary test plan.
 To provide operational support to users in an event of a disaster
 To test AP & EAME Access Administration capabilities which includes;
 creation, deletion and change of IDs
 granting and removal of accesses

10.  lock and unlock IDs
 password reset
• KLBSC pandemic drill
 as CCSC-E critical personnel
 to test KLBSC readiness to handle the pandemic flu and it's interdependencies
with our key support functions
• 2007 3rd Community Project- Taman Lembah Kiara
 join as a member to do some community activity due to make fund and
contribute it to orphanage.
• Internal Audit Key Contact
 As a team key contact for auditor
 Interviewed by auditor and explain the job procedure
 Need to provide a feedback if there is any finding require.
Helpdesk ( Feb 2005 – August 2005 )
• Provide first point of contact to address customer problems related to End User
• Execute responsibilities promptly following established procedures & take ownership of
service requests in order to meet the service level agreement objectives.
• Assist with the resolution and take proactive steps to keep customers informed
• Keep up-to-date with customer procedures and updates.
(3) 06/2004 to 02/2005
Employer : Accantia System Sdn Bhd
Department : IT
Address : Cheras Business Center
Contact no : -
Position : Project Excutive reports to Ken Chai
Duties/Responsibilities:
• involve liaising with end users and IT vendors to ensure that quality service is being
provided by the vendors, and to study, design and develop new functionally as requested
by end users for all the systems being maintained.
• responsible for providing effective support and training to end user force to enhance their
IT capability to promote better business efficiency, particularly in using the Accantia Retail

11. system.
• troubleshoot on hardware and software problem due to maintaining the stability of the
system.
 Work on project as assigned :
 Fajar Supermarket POS system installation (Semenyth).
 Kamdar butik POS system installation (Kajang, Klang Valley, SS2, Terengganu, Mid Valley,
Chow Kit, 113, 83/85,171)
(4) 12/2003 to 03 /2004
Employer : Cyber Time Sdn Bhd
Department : IT Support
Address : Maluri
Contact no : -
Position : Cashier & IT Support ( Part Time )
Duties/Responsibilities:
 maintain network system
 providing services to client, example to teach client how to manage to do some paper
work in Microsoft Word etc.
 troubleshooting on hardware problem
Expected Salary : RM6600
REFEREES
1. Name : Jensen Chin
Position : Manager
Employer : Maybank
Relationship: Former immediate manager
Email : jensenchin@gmail.com
Contact no : +65 87002281
2. Name : Mohd Nazri
Position : Manager
Employer : Maybank
Relationship: Former immediate manager
Email : mohdnazrimy@maybank.com.my
Contact no : 016 3662719