Politics
Battles over control, budgets, and people can build barriers and stifle communication
Baggage
Existing infrastructure, technology, skill sets, and experiences can weigh heavily on creativity and innovation
Religion
Dogmatic commitment to a vendor, technology, or methodology can doom new ideas without so much as a hearing
The ITization of the Consumer: Mobile and social media means connectivity from anywhere, with everyone
Twitter, Foursquare, YouTube
Did you know …
More people now have a cell phone than a toothbrush More tablets and smartphones are being sold today than PCs
Customers expect to use a mobile device to interact with 1) us; 2) the information we provide; and 3) the processes that drive our businesses
‘Cool’ now flows into organizations, not out from them
- Smartphones (iPhone), tablets (iPad), recommendation engines (Yelp)
From records-keeping to engagement
From “knowledge is power” to “the SHARING of knowledge is power”
New ways of getting work done
Brings us to: picking the right processes!
Start where you can get the most bang for your buck
… and don’t try to do it all, all at once!
Rig your choice for success … set the stage for your internal marketing … build expectations, create excitement
Most attention focused on the technology when it’s the information that’s really important. Question: how do you put a value on information? By the impact of its mis- or less-than-optimum management.
You May Be Implementing for Reasons of Cost or Compliance
To meet new spending restrictions or to mitigate the financial risk of possible violation
But Your Success Will Be Measured in Terms of Value
To justify the time, money, and human resources you spend on information management
We call it MaxTV®
Methodology devised in 1998 based on original research into benefits of enterprise information systems
With all this in mind, now you can start thinking about what you want to do and how you want to do it.
The people part
The process part
The business value part
This IS the work! Plus figuring out metrics to guide/govern/benchmark it all