QuestBack Company and Product Overview Presentation

1. Do you know what people important to your company think right now? Ask & Act Company, date

2. Business idea Improve relationships! We assist businesses in developing and retaining valuable and lasting relationships with their customers, employees and other important stakeholders. With a cost efficient and user friendly service, we enable relationship owners to implement feedback processes. How do you listen to people important to your business, and react accordingly?

4. Profitable growth since 2001 – turnover in 2009 was about €16.5M

5. Head office in Norway with more than 65 employees

6. Offices in 17 countries and 180 staff in total

7. More than 4,000 customers in more than 50 countries

8. Owned by Reiten & Co (68 %) and employees (32 %)

9. Strong focus on development of the technical platform

11. Event driven feedback management means moving beyond the annual “single snapshot” approach, and into capturing stakeholder insight from key events taking place throughout your organization every day and acting upon it

12. Key value driver: immediate and continuous ability to engage stakeholders

13. ROI timeline: instant improvementEvent drivenfeedback management

14. Feedback Management

16. only 10% actually act upon it / make changes

17. only 5% inform the respondents regarding “what happens now”.How can you bridge the gap between asking and acting? Gartner Group Research “Use the data, or don’t bother surveying the customer” Gartner, May 2009

19. Choose correct rules and features

22. 7 different export formats

24. Good overview over data collection

26. Sales solutions

28. Pre-set internal notifications

29. email marketing activities Collect Run a Quest

30. Leading feedback management solution

31. Versatile analysis and reporting models

32. Follow-up A unique opportunity to follow up specific respondents afterwards, no matter whether they have answered with hidden identity or not “How likely is it that you are going to continueto be a customer next year as well?” Example: Send specific information to all respondents that have answered with ”1” or ”2” to the question. Follow-up is also possible 1-to-1, e.g. based on free text answers given by respondents. Very likely Very unlikely Customized feedback and/or new quest Response / dialog

33. Automatic follow-up: Notifications i The responsible person for follow-up can enter into an email dialogue with the respective respondents. NB: Send notifications to the responsible persons for follow-up or directly back to the respondents. For more information, check : Notifications Create Notification in Quest Designer Respondents choose a particular answer alternative in Quest Receive notification email

34. How QuestBack works with you Support Training Quality Review Workshops Templates and articles Security and privacy protection

35. Why choose QuestBack? Leading supplier and product Innovative and user friendly solutions First class security and deliverability Unique knowledge provider Accessible local user support

36. More than 4 000 customers www.questback.com/customers

37. Interested in seeing some examples? By clicking on the icon to the right, you will be taken to an example of a multilingual quest created in QuestBack. Once you have submitted your answers, you will be forwarded automatically to the results. A click on the icon to the left opens the Quick Tour where you get a 4-minutes overview of QuestBack.