2. BODY LANGUAGE
Learn to interpret the true meaning behind any
action
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Basic Concepts
Gestures/Postures
Territories and Zones
Negotiating Techniques
3. THE MUST HAVES BODY LANGUAGE TIPS…
Always look at someone directly in their eyes
Do not ever stare at someone
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Always stand up straight
Smile
Do not make repeated, nervous like gestures
Create your own personal space
Do not invade someone else’s personal space
Dedicate all of your attention to the person you are speaking with
4. TERRITORIES & ZONES
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Intimate Zone
Personal Zone
Social Zone
Public Zone
Intimate Zone – from 6 – 8 inches
Personal Zone – from 18 – 48 inches
Social Zone – from 4 to 12 feet
Public Zone – over 12 feet
6. GAZES
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Business Gaze
Social Gaze
Intimate Gaze
7. HAND & ARM GESTURES
Handshake Styles
Move forward, Web to Web, 1-2 Pumps only and Let go
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Palm-down Handshake
Finger-tip Grab
Knuckle Grinder Handshake
Dead Fish Handshake
Stiff-arm Thrust
Arm-pull Handshake
Double-handed Handshake
Glove Handshake
8. HAND & ARM GESTURES
Palm Gesture
The Palm-up position
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The Palm-down position
The Palm-closed finger-pointed position
Finger pointing to object
Hand gesturing to object
9. HAND-TO-FACE GESTURES
Lying
Touching Nose
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Eye Rub
The Ear Rub
Hand Covering Mouth
Uncomfortable
Scratching the Neck
Pulling the Collar
Effectiveness with Cheek & Chin Gesture
1. Hand / Fingers across Face - One
2. Hand / Fingers on Cheek - Two
3. Hand / Fingers on Chin - Three
10. TERRITORIAL & OWNERSHIP GESTURES
1. Ownership Gestures
2. Think Alike Gestures
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3. Smoking Gestures
4. Gestures with Glasses
5. Head Gestures/Positions
1. Head Up Position
2. Head Tilted to One Side
3. Head Down Position
4. Hands Behind Head
6. Hands-on-hip Position
7. Hands-on-knee while Sitting
11. POINTERS
Open Formation
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Closed Formation
Body Pointing when
Seated
Foot Pointing
Seated Body Positions
14. DESK, TABLES & SEATING ARRANGEMENTS
A1 – B – Confrontational Position
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A2 – B1 – Confrontational Position
B – B1 – Complimenting Position
A1 – A2 - Complimenting Position
A2, B1 for A – Independent Position
16. SUMMARY - BODY LANGUAGE
Situation
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Observe
Analyse Interpret
Result
Positive Negative
Reinforce
New Situation
17. SUMMARY
States of mind gestures:
1. Anger - clenched fists, jaw tightening, leaning forward
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2. Excitement- open body position, arms flung out, palms open, eyes
and mouth open
3. Shyness- looking down, lack of eye contact, leaning to a side
4. Rejection- turning face and body away
5. Intimidation- leaning, stooping, elbows out, hands on hip, legs in
four cross position
6. Defensiveness- hunching of back, clenching of fists, arms folded
7. Interest- lean forward, face cupped on a hand, index finger pointing
over cheek
8. Critical appraisal - chin resting on thumb
18. BOOKS FOR REFERENCE
1. The Art of reading gestures and Postures – Vinay Mohan Sharma
2. How to Read Others’ Thoughts by their Gestures – Allan Pease
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3. Why Men Lie & Women Cry – Allan + Barbara Pease
4. Why Men Don’t Listen and Women Can’t Read Maps – Allan +
Barbara Pease