SunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability services through a unique combination of scalable, managed IT production environments and Workplace Recovery centres, with the added benefit of remote access solutions for your workforce: Connected via our private network across our multiple locations and all supported by experience gained from five decades of keeping businesses resilient.

1. CONSULTING SERVICES
AVAILABILITY SERVICES
INFORMATION AVAILABILITY...
DELIVERS
BCM SOFTWARE
MANAGED SERVICES
RECOVERY SERVICES

2. WHY CHOOSE SUNGARD RELY ON US
AVAILABILITY SERVICES?
More than 10,000 Established in 1978, SunGard Availability
customers worldwide Services has been keeping our customers’
people and information connected for
100% recovery success in five decades: providing live production
over 30 years in business support during system recoveries, or by
3,400+ invocations supported helping ensure business critical systems are
safely managed 24/7 by ‘intelligent hands’.
Over 5 million sq ft of
operations space We understand that this ‘Information
Availability’ is vital to ensuring that
80+ highly-resilient facilities when they partner with SunGard,
worldwide our customers can rely on us to make
A dedicated, redundant the everyday happen for theirs.
global network
With the blurring between traditional
25,000+ end-user disaster recovery (DR) and the 24/7
positions worldwide availability facilitated by managed services
becoming more apparent as Recovery
40+ mobile recovery Time Objective (RTO) and Recovery Point
units, globally Objectives (RPO) continue to become
more ambitious; SunGard Availability
Supporting more than
Services has naturally evolved its solution
30 platforms – including
set to address this need.
virtualised environments
Operational structure and best
practices backed by SAS 70
Type II & ISO 9001 certification
and PCI DSS-compliant facilities
& processes and BS 25999
Seven-times winner of the
’Business Continuity Service
Provider of the Year Award’1
2010 Excellence in Infrastructure
Management Winner1
2008 winner of the Outstanding
Excellence in Business Continuity
and the Data Centre Strategy of
2
the Year Award1.

3. In addition to our enviable pedigree, business and IT availability solutions
SunGard is now regarded as one of the are not only robust and flexible, but
15th largest managed hosting services cost-effective too.
providers2. Our data centre strategy
You can therefore protect the links
won the award of the same name in between your people and the
2008. Broad Group has also shortlisted information on which they depend,
SunGard’s Managed Services capability in service your customers, fulfil your
their annual awards3, whilst Intellect turned corporate strategy and satisfy financial,
to us to chair its Data Centre Group. operational and IT priorities.
So from Consulting and Business Continuity With SunGard your:
Management (BCM) Software at one end
through Recovery Services to Managed IT Information Availability regime meets
the strategic needs of the business
and cloud-based Infrastructure as a Service
solutions at the other, we can meet our IT infrastructure is stable, efficient
customers’ needs across the Information and cost-effective
Availability spectrum with the single aim of Data storage and retrieval
keeping them running – no matter what. arrangements match business needs
For organisations looking to maximise Systems and data are secure
OpEx and reduce CapEx, SunGard’s and accessible
proven experience, operational scale Organisation is prepared for
and financial strength mean that our any eventuality.
More than 10,000 organisations worldwide Whether yours is a small company
can tell you that SunGard Availability serving local markets, a dynamic
Services is the trusted high-performance mid-size enterprise or a large
partner they need to ensure that their multinational organisation, you will
IT operations never let them down – and benefit from responsive, customised
always keep them at the top of their game. solutions from SunGard that help
increase the efficiency of your IT
They can speak to our ability to ensure operations and augment the value
optimal operational performance, the that information technology provides
highest levels of Information Availability to the business.
and extremely rapid and complete
recovery from unplanned interruptions. Isn’t it time that you relied on us too?
3

4. RELY ON OUR STRENGTH
About SunGard
Availability Services is a division of Other divisions include Financial Systems,
SunGard Data Systems, the largest Higher Education, and Public Sector.
privately held business software and
services company on the Forbes list of Dedication
private businesses, serving more than
25,000 customers in more than 70 Availability Services has over 2,500
countries, including the world’s 25 Information Availability professionals
largest financial services companies. at hand: 100% customer focused,
82% client facing, 50% technical
With revenues of $5.6 billion, a 21% experts with continuous Board-level
CAGR and 10% organic growth, SunGard commitment to customer experience.
has enviable financial strength, of which
Availability Services represents 26%: Commitment
Worldwide = >$1.5 billion (2009) With more than 30 years in the business,
Europe = $301 million (2009) SunGard’s steady growth reflects our
continued ability to answer your needs
UK = £162 million (2009).
in an ever-changing industry.
“SunGard’s experience and
track record counted for a lot.
We knew we were getting a
service we could rely on”
Tom Mackrell, Compliance Manager,
Castle Cover
4

5. To stay ahead of the curve, we Recover Anywhere True ‘Rollback’
continue to innovate and develop capability via a standardised approach
our infrastructure and services, and the deployment of award-winning
supported by substantial investments. Networking Solutions1 IBM Mainframe
We’ve invested $hundreds of millions & Mid-range Recovery UNIX Recovery –
every year to enhance our capabilities – both Sun and IBM Dealing Room
from tools and skilled personnel, to Recovery Workplace Recovery Business
data centres and technologies (in 2009, Continuity Management Consulting
we invested £29.7 million and €8.7 million Contact Centre Recovery Enhanced
to support European Availability Services Recovery Continuity Services for the
customers alone). ‘Always On’ world Monitoring Solutions
Vaulting Solutions International Services
Innovation British Standard/ISO accreditation.
As pioneer and leading global provider
of Information Availability and business
continuity, SunGard was first to deliver:
5

6. CHOOSING THE RIGHT SOLUTIONS FOR YOUR INFORMATION AVAILABILITY NEEDS
Recovery Services INFORMATION AVAIL
Workplace Anywhere – >25,000 end-user seats
worldwide for employees displaced by disaster. Each
is equipped with a common operating environment
and access to voice and data communications. For your workfo
Recover Anywhere – Using virtualised desktop and
softphone technology to extend recovery further
into your business. Recover Anywhere offers full IT
workstation experiences without the need to deploy
physical assets – staff can work remotely and fully
participate in operations to help resume normal levels
Technology Infrastructure
of productivity faster.
Technology Recovery – SunGard recovery facilities
Consulting
are among the safest places to access hardware and
protect applications, data and networks. Customer
systems are backed up by redundant infrastructure
and network connections, all guarded by SunGard Recovery Managed Reco
security personnel and systems.
Services
QuickShip & Mobile Recovery –
Our range of pre-packed and mobile recovery
Consulting & Automation Tools
services bring the technology to you, enabling
near normal business operations while your office
or data centre is being restored.
Operational Risk
Long-term Recovery – In the event of major loss,
we can construct buildings from modular blocks
within days. These are equipped with all the
furniture, generators, uninterruptible power supply,
communications systems and technology you need
to keep going.
Recovery Centres, Data Cent
Systems Testing – We are experts at replicating our
customers’ system set-ups – no matter how unique –
in our data centres.
Hours
Enhanced Recovery – By creating mirror systems,
our customers, using broadband communications
can successfully and securely conduct remote
tests anywhere in a safe environment, saving our
customers hundreds of thousands of pounds in The SunGard Information Availability Continuum model helps you matc
travelling and test costs whilst also reducing carbon a combination of services to cover each aspect of your business accord
emissions resulting from car and plane journeys.
Consulting Services
SunGard’s BCM Consulting
BCM Programme Management Incident Management – Technical Recovery
BS 25999:2 Gap Analysis Managed Testing – Backup & Storage
Business Impact Analysis BCM Training & Awareness. Security Audit
BCM Risk Assessment Penetration Testing
ICT Consulting
Supply Chain Review Social Engineering
ICT Resilience Review
Continuity Strategy Definition & IT Capability Technical Recovery
Developing & Implementing Documentation
Assessment services:
a BCM Response – Network Infrastructure PCI/DSS Compliance
– Infrastructure feasibility Data Profiling & Trend Analysis
6 – Virtualisation Exchange Server Services.

7. ABILITY CONTINUUM Managed Services
Cloud-based Infrastructure as a Service –
Our fully-managed enterprise-class private cloud
service is a natural progression for Information
rce and IT infrastructure Availability strategies. Delivered on shared
infrastructure across our fully resilient UK Technology
Centres, SunGard’s IaaS delivers computing power,
data storage and associated security and connectivity
on an almost zero CapEx basis.
– Connect: Public & private connection services
– Secure: Managed virtual firewall
– IP Network: Monitoring, management
& load balancing
– Compute: Core, processor and memory
provision, O/S & DBA management
very Managed Hosting Infrastructure
as a Service – Store: Managed storage, Replication
& snapshot services, Offsite backup.
Secure Hosting Services – Provided within highly
resilient data centre space as either rack space
or caged area with redundant power supplies.
All of which is supported with helpdesk services
and intelligent hands.
Platform & Device Monitoring – Monitoringand
portal reporting services by device, platform,
application, database or website. Environmental
monitoring also available.
res & Dedicated Communications Networks Security & Network Management – Providing
firewall management as well as intrusion detection
and penetration testing services coupled with
internet and network access.
Availability Continuous
OS & Database Management – Managing
equipment, operating systems, and databases
as well as providing load balancing solutions.
h your preferred recovery time to the SunGard service. You can choose Vaulting & Replication – Automated off-site
ing to how time sensitive it is. This way you only pay for what you need. backup, archive and retrieval of data as well as
mirroring solutions.
BCM Software – Continuity Management Solution (CMS)
CMS: Enabling comprehensive and professional business continuity planning across the enterprise.
SunGard’s BCM Software offers business risk assessment, business continuity plan development, and emergency
notification in the event of a business disruption.
LDRPS® to build and maintain plans with the industry Work Force Assessment to provide a clear
standard planning tool understanding of work force criticality and availability
to strengthen recovery efforts
BIA Professional® to analyse disruption impacts and
identify recovery objectives NotiFind® to send and receive communications
whenever necessary by way of several options
Risk Assessment to identify and measure potential
threats to any location Incident Manager® to manage response and recovery
efforts during any disruption.
Vendor Assessment to simplify the process
of gathering and analysing vendor resiliency
7
and compliance

8. NETWORKING SOLUTIONS – A BACKBONE FOR INFORMATION AVAILABILITY
Livingston
Stockport Dundee
Leicester Warrington
Coventry Borehamwood
Theale London – CRC
Bristol London – SBRC – SBR
Multiple
Leatherhead
Communications London – SBRC – PG
Providers
Crawley London – DRC
Poole
SunGard National Network (UK)
Flexible, resilient, scaleable connectivity:
Elland TC4
Gb – single feed
Gb – dual, diverse feeds
>Gb - dual, diverse feeds
Tb - 'ScaleNet' optical feeds
LTC Hounslow Docklands TC2 Workplace Recovery Centre
Fully Resilient Technology Centre
Woking TC3
Hubbed from two fully-resilient Technology Centres, with different
carriers offering diverse and separate dual and/or multi Gigabit and
Terabit connectivity into all locations. SunGard offers the highest
levels of resilience of any organisation in our industry via an award-
winning National Network1 designed specifically to support all your
Information Availability needs. Our ‘virtual’ campus of Workplace
Recovery and Technology Centres delivers unparalleled robustness
and flexibility; and as part of the SunGard Global Network, provides
customers with unrivalled connectivity on a regional, national and
international basis.
8

9. SUNGARD WORKPLACE RECOVERY & TECHNOLOGY CENTRE LOCATIONS IN THE UK & IRELAND
Dundee
Borehamwood
City
Recovery
Livingston LTC Campus TC2
Hounslow Docklands
LONDON
ONDON
Theale
TC3
Woking Docklands
South Bank Recovery
Recovery Campus
Campus
Leatherhead
Crawley
TC4
Technical Elland
Operations
Centres 1 & 2 Warrington
Dublin
Stockport
Leicester
Coventry
Bristol
Poole
Key
Fully Resilient Technology Centre
Workplace Recovery Centre
Technical Operations Centre
9

10. SunGard delivers when ‘it’ happens, not if – the difference our investment
in our people, recovery locations, technology, infrastructure, service
delivery and attention to customer experience makes – all culminating
in an unblemished track record of recovery and availability support...
A SELECTION OF OUR CUSTOMERS
Alexander Forbes Kingston Asset Finance Ltd
Allen & Overy LLP Leicester City Council
Ansbacher & Co Ltd Marks & Spencer
Aviva Mediasurface Europe Limited
Baillie Gifford New Star Asset Management
BDO Stoy Hayward LLP Northgate Information Solutions
British Medical Journal Sainsbury’s
Dominos Pizza Group Severn Trent Water
EDS Food & Drink Federation Standard Bank
Great Ormond Street Hospital The London School of Economics
and Political Science
Gullivers Travel Associates
TNT
Homeloan Management Limited
University Hospitals Coventry
In Practice Systems Ltd
& Warwickshire NHS Trust
Irwin Mitchell
Virgin Media
James Galt Toys
Weightmans
1
CIR’s Business Continuity Awards. Business Continuity Service Provider 2009, 2006, 2005, 2002,
2000,1999 (finalist: 2008, 2007, 2004, 2001); Data Centre Strategy 2008 (finalist 2009); Most Innovative
Service 2006 – SunGard National Network.
2
Tier 1 Research Summer ‘10 – Managed Hosting Global Report.
10 3
Broad Group: Data Centres Europe Best Risk Mitigation Service Provider – (finalist 2009).

11. AWARD-WINNING INFORMATION AVAILABILITY
Business Continuity Awards Excellence in Business Best Regional European
10th Anniversary Award Continuity in Insurance Data Centre
Outstanding Excellence in Finalist 2010 Finalist 2010
Business Continuity Power Strategy Best Risk Mitigation
Winner 2008 Winner 2001 Service Provider
Finalist 2001 Finalist 2009
Business Continuity
Service Provider Business Continuity Manager OpRisk & Compliance
Winner 2010, 2009, 2006, 2005, 2002, Finalist 2010
Awards
2000, 1999
Finalist 2009, 2008, 2007, 2006, 2005,
Business Continuity Consultant Business Continuity
2004, 2002, 2001, 2000, 1999 Winner 2006 Strategy & Planning Services
Finalist 2008, 2005, 2004, 2003, Winner 2007
Most Effective Recovery 2002, 2001
Winner 2006, 2005, 2000 Business Continuity
Industry Personality
Finalist 2010, 2009, 2008, 2007, 2003 Planning Software
Finalist 2009, 2005
Most Innovative Service Joint Winner 2007
Winner 2010, 2006, 2004, 2002 Newcomer
Finalist 2008, 2007, 2003
Financial-i Leaders in
Highly Commended 2005
Finalist 2009, 2003, 2001, 2000
Innovation Awards
Lifetime Achievement Best & Most Innovative
Most Innovative Solution Winner 2001
Disaster Recovery & Business
Finalist 2010 Finalist 2001, 2000
Continuity Supplier
BCM Planning Software Data Centres Europe Winner 2009, 2008, 2007
Finalist 2010, 2009, 2008 Awards The Information
Excellence in Infrastructure Best New European Security Awards
Management Cloud Services Winner 1997
Winner 2010 Finalist 2010
Data Centre Strategy Judges Award for
Winner 2008 Outstanding Contribution
Finalist 2009
to the Data Centre Sector
Business Continuity Team Finalist 2010
Finalist 2010, 2009
Business Continuity Strategy
Finalist 2010, 2009
nui t y M ana
Conti g uity Team
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WI WI WI SH SH S 11
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12. www.sungard.co.uk
SunGard Availability Services
SunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability services
through a unique combination of scalable, managed IT production environments and Workplace Recovery
centres, with the added benefit of remote access solutions for your workforce: Connected via our private
network across our multiple locations and all supported by experience gained from five decades of keeping
businesses resilient.
Managed Services Recovery Services
SunGard’s Managed Services give you the IT resources Interruptions to business are difficult to predict, but
and skills you need to ensure availability, reliability, SunGard customers know that when disaster strikes,
security and cost-efficiency. Yet we leave you in full they are always ready. With the widest range of
control of the systems, applications and data that effective solutions SunGard ensures that any business
drive your business forward. Meanwhile our impact is minimised, returning you quickly back to
enterprise-class Infrastructure as a Service ‘private business as usual.
cloud’ delivers computing power, data storage,
security and connectivity for almost zero CAPEX. BCM Software
Our industry leading suite of BCM Software allows
Consulting Services you to develop a world-class BCM regime, to manage
We help you get risks under control, thereby your preparedness, and any business interruptions
safeguarding your profits, operations, customers and you experience. It ensures your staff and customers
reputation by leveraging our industry-acknowledged are fully informed, and that the right people and
operational risk management expertise. From resources are deployed at the right time.
business continuity management to the full lifecycle
of technological solutions, we deliver results unique
to your business because our start point is always
your business needs
United Kingdom & Information Availability you can trust
European Head Office SunGard Availability Services understands how
12-13 Bracknell Beeches, vital Information Availability is to protecting
Old Bracknell Lane West, key operations, servicing customers, preserving
Bracknell, Berkshire reputation,maintaining profitability and engendering
RG12 7BW stakeholder confidence. Over 10,000 customers
trust us to keep their people and information
t: 0800 143 413 connected. Trust us to do the same for you.
e: infoavail@sungard.com
w: www.sungard.co.uk
© 2010 SunGard Availability Services (UK) Limited
SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or
its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks
of their respective holders.