Sustain IT is a consulting service organisation active in interim management. Weare pleased to present a sample of project references we succeeded in: about CMMi implementations, COBIT assessments, Portfolio Management, ICT executive positions, process Improvement, Quality assurance, programme/project management, security management, compliancy...
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2. CIO a.i. (Crisis Manager)
Context & Objectives
Approach & Solution Results & Added Value
To fintrusd back trust and serenity into an IT department after a crisis situation
Functional Environment:
Methodologies:
Technical Environment:
Belgian Red Cross (Fr) – Rescue/NGO
The IT department was in a crisis situation as their responsible left the company
There was a lack of confidence in IT after serious outages and not well-prepared DC migration
If not drastically back to acceptable confidence level, IT team members should have left the
organization
IT department back with an acceptable level of credibility and as
strategic partner supporting the strategic objectives of CRB
Successful release of sprints as committed on
Infrastructure roadmap established, agreed-upon and started
New CIO engaged following plans
Portfolio management initiated
Security Management System as prerequisite of GDPR initiated
Assessing the situation by meeting team members and engaging with
stakeholders, with frame in mind
Having a positive and active listening attitude
Facilitating team to propose quick wins to improve the situation
Sharing findings on a transparent way with Executive management
and Board of Directors
Stay focus on priorities
Collect feedbacks loops with stakeholders
Ensure commitments are narrowly followed
Re-define with team and stakeholders the vision and mission of the IT
department
Lab management; Rescue management; Learning Institute; International support; Immigration subsistence; assistance
Lean; Project Management; BPPPT; COBIT; SCRUM; ITIL; active listening; empathy; Coaching; ISO 27xxx
Excel, Powerpoint, WINTEL, Oracle; eProgeza;
Sustain-IT - Belgium
2017
3. Programme Manager
Context & Objectives
Approach & Solution Results & Added Value
To implement an insurance package in the healthcare sector
Functional Environment:
Methodologies:
Technical Environment:
M-Team/MLOZ– Healthcare Sector
M-team was implementing the IDIT package behalf of 6 healthcare insurance providers (for
SMA) since 2 years
Programme team was busy preparing the roll-out plans for the largest company (circa 2 billions
affiliates) but was facing some major issues
When I started as programme manager, there was a lack of trust and a huge backlog to manage
Strong reduction of the issue backlog
Aligned teams (including partner) on objectives and priorities
Reduced data migration duration in acceptable levels
Post-mortem analysis (incl. cultural and governance insights)
Re-align plan and priorities with core package and satellite
components (BI, scanning, outputs) and monitor it;
Track weekly progress of programme requirements with infrastructure
and release management team;
Close focus with teams on delivery first time right
Issuing weekly reporting on Steering Committee
Set-up problem solving session to reduce drastically the data
migration duration
Healthcare Insurance; Regulatory insurances; Complementary insurance, Policies, claims
Risk Management, Project Management, CMMi,; Testing; ADKAR; Release Management; Governance
Excel, Powerpoint; IDIT; COGNOS; IRIS Scanning; migration
Sustain-IT - Belgium
2016
4. Transformation Manager
Context & Objectives
Approach & Solution Results & Added Value
To revamp a Customer Service from the 90’s to one ready for the digital transformation
Functional Environment:
Methodologies:
Technical Environment:
WordLine– Financial Sector
The Merchant Customer Service was a department with lack of investment and attention as from
the 90’s
The Butterfly programme aimed to transform it, by gaining employee pride, up/cross selling,
increasing customer satisfaction and reducing its OPEX
Moreover, Worldline had to be compliant with MIF regulation and expected to offer a new
portfolio of packaged products to its merchants
Customer Services was considered as a trusted partner
11 customer blockers were removed and Customer Satisfaction was
back on the increase path
Projects in warehouse management were started, in line with
governance process
MIF regulations was apply, in line with a cashless vision
Contact platform was migrated
Process maturity was gained
Establishment of a roadmap of projects by collecting needs within all
CS teams
Get understanding of governance of IT projects to ensure our
requirements had the right priority
Align with major stakeholders on the need of being involved of
Customer Service in any new product launch or project
Apply portfolio management practices for managing this roadmap;
Instill Operational Readiness practices within major milestones
Apply lean practices to remove customer frustrations
@payment; Cashless payments; Contact Center; Supply Chain; Warehouse; Go To Market; Sales Admin
Lean; Risk Management, Programme Management; Interim Management; ADKAR; Change Management; Operational Readiness; Surveys
Excel, Powerpoint, Word, Ms Project, Clarity ; Odoo; Oracle App; Jira;
Sustain-IT - Belgium
2016
5. Risk Manager
Context & Objectives
Approach & Solution Results & Added Value
In order to be compliant with regulatory body, facilitator for the reporting on risk and control environment
Functional Environment:
Methodologies:
Technical Environment:
Delta Lloyd Bank – Financial Sector
The Regulatory body has to receive a yearly report on the Internal Control System of Financial
Institutions (CBFA Art 20)
The process of collecting the self assessments of each direction was already used for 5 years
Due to other legal requirements, risk management team had lack of resources, with risk to not
respect the time constraints
Management Summary to Audit Committee at time
Narrow analysis on the risk profile
Presentation to senior management
Improvement recommendations on the whole process
Get insight on the previous report and process
Review the self-assessments of each direction and challenge them
Perform analysis on the risk universe
Present main results to Senior management
Prepare the executive summary
Retail Bank, Asset Management, Private banking, ALM, Accounting, Portfolio management, Cash Management,
Risk Management, Project Management, Audit, Presentation, Review Management, Reporting, KPI, Interim Management
Excel, Powerpoint, Word,
Sustain-IT - Belgium
2013
6. Process Manager
Context & Objectives
Approach & Solution Results & Added Value
Setting-up a roadmap of processes and deploying them into the whole organisation
Functional Environment:
Methodologies:
Technical Environment:
Ogone – Financial service Sector
Aim to standardise end-to-end processes to manage processes of Incident, problems, changes
and service requests;
Be compliant with requirements of major stakeholders;
Gain in efficiency to resolve incidents across the whole organisation;
Link management of problems with crisis management;
Validated process description documents
Validated end-to-end flows
Measurement plan for KPI
Requirements for tools to support the processes
Trained organisation on Incident Management
Perform an As-Is analysis
Present a roadmap of processes to Senior Management
Based on facilitation, define the process To-Be of Incident, Problem,
Change & Service Request Management;
Facilitate review of process To-Be;
Facilitate collection of processes Performance Indicators based on
GQM approach;
Document requirements to support the process To-Be;
Prepare the training package by process;
Provide training for Incident Management Process;
Ecommerce, electronic payments, Customer Care,
Process Management, ITIL, Measurement Plan, Goal-Question-Matrics, Project Management, Change Managerment (ADKAR), trainer, 5Why's,
Ms Project, Powerpoint, Visio, Word, Sharepoint
Sustain-IT - Belgium
2013
7. Portfolio Manager a.i.
Context & Objectives
Approach & Solution Results & Added Value
In the context of a Merger & Acquisition, act ad interim as portfolio manager
Functional Environment:
Methodologies:
Technical Environment:
Delta Lloyd Life – Insurance Sector
Consolidation reporting of project status and presentation in front of Corporate steering
Review of new projects plans/Business cases
Project Methodology owner
Participation in IT integration after acquisition
Alignment of methodologies
Alignment of IT processes
Application selection
Improved Business Case process
Improved governance
Management aware of portfolio management added value
Improved predictability
Create awareness of Project Management to executives
Project Manager coaching
Providing trainings on estimation techniques
Process description
Assessment of PM methodologies, based on Prince 2 Healthcheck
Set-up of SEPA strategy (workgroups, Kick off, risks, assessment of
current application portfolio)
Life Insurance, SEPA
Portfolio Management, P3M3 model, VAL IT, Prince 2, Change/Transiiton Managerment, trainer, coaching, Interim Management
Ms Project, powerpoint
Sustain-IT - Belgium
2008
9. Client Readiness – Business Project Manager
Context & Objectives
Approach & Solution Results & Added Value
Coordination of activities to ensure smooth client readiness in the context of large transformation programme
Functional Environment:
Methodologies:
Technical Environment:
Euroclear – Financial Institution
Client was busy deploying a service to premium clients (top 1500 financial Institutions WW)
Coordinate the client readiness activities between the different internal teams (commercial,
Product Management, ICT)
Track the progress on these client readiness activities and solve issue till closure with different
stakeholders
Provide input to senior management, in order to take appropriate decisions and insight of
residual risks
• Phases closed successfully with clear lessons learned implemented
• Remediation actions, till closure
• Improved practices in governance
•1500 World Wide clients (financial Institutions) ready to use a new
communication channel (first stepstone in the deployment of a single
platform transition programme)
• Establish plan of activities
• Define SMART criteria to assess progress on a regular basis with
internal stakeholders (product management, ICT, commercial)
• Track of these criteria with internal stakeholders
• Problem solving workshops with impacted internal stakeholders
• Reporting to upper management on progress, through clear
programme status reports
• Close out of intermediate milestones
Financial services, Settlement, Custody,
Prince 2, gate reviews, Problem Solving Sessions, BPM, CMMI, Root causis analysis, ITIL, programme Management, transformation/change management
Secured Network services, Mainframe, Distributed environment,
Sustain-IT - Belgium
2008
10. Governance Expert/Advisor
Context & Objectives
Approach & Solution Results & Added Value
Due to a strategic assessment, a need to implement a governance track and project management track
Functional Environment:
Methodologies:
Technical Environment:
VPK Packaging - Manufacturing
Ensure IT organization is enable to support the strategic intents of the whole organization, through
appropriate IT structure and IT governance mechanisms
Coached IT manager
Defined IT mission statement
Defined and implemented governance bodies
Defined roles of IT stakeholders
ICT organisation set-up
As-is analysis, based on COBIT Quickstart
Workshops with IT executives on definition of roles (RACI) and types
of organisation for IC department
Definition of IT governance mechanisms, processes
Advises to IT Management
SAP organisation, manufacturing
COBIT V4.1, Peter Weil archetypes frame, RACI matrix, workshop facilitation, organisation designs
SAP, International infrastructure shared services
Sustain-IT - Belgium
2008
11. Mistral 25.2
Context & Objectives
Approach & Solution Results & Added Value
Establish a Process Improvement programme for an ICT development department based on CMMi, in order to obtain
the CMMI level 2 but also to gain in productivity
Functional Environment:
Methodologies:
AXA – Insurance/Banking
In order to implement “Product & Process Quality Assurance” (PPQA) process,
Provide coaching to 8 junior quality assurance engineers
Perform quality audits of IT projects/applications, against defined processes
Ad interim Quality Manager for architecture team
« Process and Product Quality Assurance » (PPQA) process was
successfully implemented
Client obtained CMMI level 2
Level 2 processes were institutionalised
Initiation of certain Level 3 processes
Insight of processes used in Architecture department
Pragmatic deployment of CMMi in an Architecture department
Alignment of processes between engineering and architecture teams
Gather information on project/application
Organize Kick off with project/application manager
Interview team members
Analyse information
Make recommendations to project/applications or at level of
organisation
Close quality assessments
Follow-up quality non conformities
Insurance (IARD, corporate, Life), Bank, electronic banking,
CMMI, Audit techniques, Quality Assurance, Coaching, Architecture processes, Togaff, PMBOK, Change Management, Interview techniques
Sustain-IT - Belgium
2005
12. Sarbanes-Oxley coordination
Context & Objectives
Approach & Solution Results & Added Value
As client is quoted on the NYSE, its ICT department has to be compliant with Sarbanes Oxley (SOX) Section 404
Functional Environment:
Methodologies:
Technical Environment:
AXA – Banking/Insurance Sector
Ensure that the tests of the IT General Controls (ITGC) are 98% operating efficiently
T department is SOX compliant
Complete IT department (about 500 individuals) is aware on the SOX
controls and became more control-minded
Paper published into IT Cutter journal and ISACA journal
Ensure ITGC and IT Entity level controls are documented and
maintained
Ensure the controls are integrated into the management processes
Ensure training for SOX Testers
Plan and monitor the SOX tests
Detect the gaps, report major ones to senior management and follow-
up the corrective actions
Point of contact with external auditors
Maintain the whole organization aware (animate IT forums « which
SOX will I wear ? »)
Insurance (IARD, corporate, Life), Bank, electronic banking
Sarbanes Oxley, COBIT, CMMI, Test of controls, change management, animation, process compliancy metrics, Software development life cycle, gates reviews
Livelink, Ms Excel, Ms Powerpoint,
Sustain-IT - Belgium
2006
13. CoBIT Expert
Context & Objectives
Approach & Solution Results & Added Value
Assessment of current practices against COBIT control objectives and practices to prepare for compliancy against
Belgian Banking Law (Art 20)
Functional Environment:
Methodologies:
Technical Environment:
Euroclear - Financial Sector
• In order to be compliant with the Belgian Banking Law (CBFA article 20),
• Assess the current practices against Cobit V4.1
• Make some recommandations to senior Management
• Define a three-layer control together with riks management department and internal Audit
Identified gaps against CoBIT framework
AS-IS maturity levels for assessed processes
CoBIT site on the intranet
Establish a project plan
Establish a control process
Set-up CoBIT steering Committee
Collect existing practices (As-IS) for 9 selected key COBIT processes
Define current process maturity
Define control gaps and maturity gaps and their remediation plans
Financial services, Settlement, Custody,
Process maps, COBIT V4.1 Control Objectives, Practices, IT governance implementation guide, Training, Sharepoint site, Compliance, Risk Management
Sharepoint, powerpoint, Ms Excel, Ms Project
Sustain-IT - Belgium
2008
14. ICT Group Director
Context & Objectives
Approach & Solution Results & Added Value
Set-up a complete federal IT organisation and IT governance (vs local subsidiaries) from skratch
Functional Environment:
Methodologies:
Technical Environment:
SOFICOM – Building
Define IT group strategy/Policies;
Operations follow-up and escalations
Stabilization of the accounting system
IT integration of new companies (M&A)
Project management of specific in-house developments, package implementation and
infrastructure projects, following PMI Best Practices
• Start up of a central IT vision (vs local IT visions)
• Standardisation of IT products across 12 local entities (SME)
• Central buying of IT components
• Interconnection of subsidiaries
• Implementation of a package for warehouse management
• Implementation and deployment of home-made applications (follow-up
and calculation modules)
• Organisaiton aware of IT added value
Obtain understanding of the business, stakeholders, culture and IT
maturity/appetite
Define with executive management the IT objectives
Propose, prioritize and monitor the IT actions
Report and escaladate, if needed progress of these IT actions
Real estate, building,
COBIT, Project Management (PMBOK), people management, Service management, COBIT, IT governance models, IT strategy, change management, awareness,
SQL server, .Net, CODA Financial system,
Sustain-IT - Belgium
2001-04
15. Security Policy Program Manager
Context & Objectives
Approach & Solution Results & Added Value
As part of the change programme of image and values, Security has to be part of the « ADN » of the organisation
Functional Environment:
Methodologies:
Technical Environment:
Banksys – Electronic Fund Transfert
Improve the level of security in the whole organisation
Institutionalise security processes in any organisation activites
Corporate processes integrating security requirements
Process improvement, including security aspects
Visibility of security department improved
Make a high level risk assessment to inventory the AS-IS and
prioritize the needed Security Policies
Develop a Master Project Plan
Define the Security Policies Life Cycle and encapsulate it in a
Security Charter assigning the roles and responsibilities of every
“Company Citizen”
Define a methodology (process of the process)
Develop Security Policies and the underlying Procedures and Forms
Deploy them (awareness, Lead of Change requests to the IT
systems)
Modify the PM methodology to encapsulate security requirements in
the PM Life cycle
Develop Security KPI
Banking, Electronic fund transfert, mobile payment
Programme Management, Security Management, Change Management,ISO 17799, COBIT, risk Management, ISF, negociation
Condidential
Sustain-IT - Belgium
2001-04
16. For a detailed version of my
resume :
http://www.doyoubuzz.com/janssens-laurent