1. Ann Maree Sutherland Resume
PERSONAL DETAILS
Cottage 3 ‘Lanyon’
RMB 15, Tharwa Drive,
Tharwa, ACT 2620
Mobile: 0413 781 786
Email: ann_podobnik@yahoo.com
Personal Attributes:
• Hard working
• Honest
• Reliable
• Dedicated
• Self-starter
• Team player
• Motivated
• Outstanding communication and
management skills
Education and Qualifications:
• Bachelor of Social Sciences –
University of Canberra 2005
o Majors – Cultural
Heritage Management
and Sociology
o Minors – Education,
Communication and
Community
Development
• Certificate of Social Science –
James Cook University 1999
o Anthropology,
Psychology and
Sociology
• ACT Year 10 Certificate -
ST Francis Xavier High School
Workplace Training:
• Senior First Aid Certificate – St
John’s Ambulance exp AUG 2017
• Fire Warden Emergency Training
– First Five Minutes OCT 2014
• Manual Handling – Ablaze
Training OCT 2014
• Respect and Courtesy Training –
Walter and Turnball MAY 2014
• Dealing with complex and
Introduction
I have a well rounded career in client interfacing roles.
I am extremely professional and work flexibly to suit my work environment. I am looking for role
which will continue to challenge me and allow me to apply and depart my strong experience and
knowledge in Cultural Heritage Management, Sociology, Events and Retail industries.
I am a highly motivated individual who has proven to be reliable at all times. I love a challenge
and believe that I have put over 100% into every task and role that I have performed over the
course of my career.
I have strong communication skills both written and oral and effectively communicate with
others in and clear and concise manner. I have very well developed interpersonal skills, which
has enabled me to deal effectively with a varied and diverse range of stakeholders.
My exceptional communication skills provide me with the ability to effective deal with difficult
people, situations, and resolve issues with ease. As well as successfully manage a varied and
dynamic team of staff.
I have robust problem solving skills, which has enabled me to think creatively and proactively
at all times, whilst ensuring that I have all the facts to make informed decisions.
Employment History
APR 2008 –
Current
ACT Historic Places/
Cultural Facilities
Full Time - Front of House Coordinator
Since winning my promotion to Front of House
Coordinator with ACT Historic Places I have been
responsible for the management of a team of 20
permanent and casual guides and housekeepers,
as well as a team of 62 volunteers. As my team has
varied backgrounds and levels of knowledge I have
been required to mentor and develop each of
them so that they provide a fun and informative
experience for our customers.
During this period I have been responsible for
prioritising workloads and monitoring quality and
control of our educational delivery. Ensuring all
experiences are of value and interest to the public.
My ability to communicate effectively has been
recognised on a daily basis. My ability to interact
with key stakeholders has enabled me to ensure
that staff are well informed and continually
providing a rewarding experience.
My attention to detail ensures that I can
proficiently oversee and ensure accuracy of
financial accounting, general record keeping, stock
levels and provide ad-hoc reporting to executive
levels of management in a timely manner. I am
able to adequately forecast visitor levels which
enables correct ordering for the gift-shop as well as
rostering of staff and volunteers to meet demand,

2. demanding clients – Walter and
Turnball MAY 2013
• Fraud and Corruption Awareness
– Cultural Facilities Corporation
MAY 2013
• Excel 2002/2203 – Up and
Working – Australian
Management Control OCT 2010
• Occupational Health and Safety,
Work Safety Representative –
Work Watch Australia – OCT
2008
Computer Skills:
I have extensive experience with
using computers and various
applications within the workplace, i.e.
generating and reviewing
performance results. I am a quick
learner and learn new systems with
ease.
My current skills set comprises of the
following:
• MS Office Suite; Excel, Word,
PowerPoint, Outlook, Power
Point, Publisher
across each of our sites.
This attention to detail also ensures that I am able
to deliver a personalized, yet professional
experience for each of the venue hire and
functions, which we host at our historic venues.
Throughout this period, I have proven my ability to
diligently complete a range of different tasks whilst
managing and prioritising my day-to-day activities.
These tasks include:
• Roster co-ordination and budgeting
formation and tracking;
• General team management and providing
support and mentoring advice to all staff
members and volunteers;
• Management of the recruitment process
for new staff;
• Development and management of
Workplace Health and Safety policies and
practices; and
• Providing strong customer service to all
clients.
APR 2008
AUG 2007
ACT Historic Places/
Cultural Facilities
Full Time – Guide and Educational Presenter
I thoroughly enjoyed my time as the Guide and
Educational Presenter with Cultural Facilities.
Throughout this period, I undertook a range of
tasks which allowed me to broaden my skill set and
indulge my passion in relation to cultural heritage,
these duties included:
• Provision and development of
interpretative based guided tours across
the three heritage sites;
• Delivery of educational programs to both
school groups and the general public;
• Assist with the development and delivery of
community based activities such as Easter
Egg Hunt at Lanyon Homestead; and
• Manage the stock ordering and displays of
the gift shops on site.
I also took great pride in departing my knowledge
and passion through the delivery of mentoring
opportunities to new staff and volunteers.
APR 2008
FEB 2007
Lowana Youth
Services
Full Time – Team Leader
I took great pride with my work and with the
success of my team of 23 employees during my
time as the Team Leader at Lowana Youth Services.
I was responsible for the successful scheduling and
management of our support services teams,

3. ensuring that shifts ran smoothly and where
necessary additional support services were
provided quickly in response to the needs of the
client.
My team and I were responsible for supporting a
range of clients each with their own complex
support requirements.
This was a challenging role, which required me to
make informed decisions and provide sound and
confident advice in a timely manner. I proved that I
could work well under pressure and support my
team without compromising the needs or safety of
our clients or staff.
My ability to effectively prioritise my workload and
delegate tasks allowed me to successfully manage
the day to day business activities such as:
• Rostering and budgeting;
• Mentoring and training new support staff;
• Completion of general and ad-hoc
reporting activities;
• Management and resolution of complex
client issues; and
• Management, development and
communication of policies and
procedures.
FEB 2007
FEB 2006
Lowana Youth
Services
Part Time – Youth Worker
I found my feet within youth services as an on call
youth worker with Lowana. This role was a
challenging, yet rewarding and successful role.
I was responsible for working with and managing a
range of clients all with their unique challenges and
needs. I was required to work a rostered pattern,
which included on call and overnight shifts. I
enjoyed my time as a youth worker and was
excited to win a promotion to Team Leader within
the organization as this allowed me to broaden my
skillset and become more involved with the case
management of our clients.
DEC 2007
NOV 2003
Woolworths
Tuggeranong
Full Time / Casual – Customer Service Assistant/
Store Services Supervisor
My role with Woolworths was largely client
interfacing. I was responsible for ensuring our
client facing staff provided an efficient customer
experience. I performed general front-end
supervision activities as well as dealt professionally
with customer enquiries and concerns.

4. I was also required to ensure sound cash handling
procedures and complete general administration
activities such as rostering and the provision of
mentoring and training activities.
Often I was presented with opportunities to act as
the 2IC when management went on holidays or
had extended days off. I took great pride in
preforming in these higher roles as it exposed me
to new and exciting development opportunities.
Should you wish to discuss my professional and client interfacing experience prior to 2003,
please do not hesitate to contact me.
References
Contact: Greg Roberts
Position: Manager of Property and
Grounds ACT Historic Places.
Phone: 02 6235 5677
Mobile: 0415 592 394
Email: greg.roberts@act.gov.au
Contact: Kim Peters
Position: ACTCOSS [Ex- Coordinator
Lowana Youth Services]
Mobile: 0415 929 511
Email: kpeters@actcoss.org.au
Other references are available on request.