Glion Institute of Higher Education, is among the top 3 hospitality management schools in the world for an international career and provides undergraduate, graduate and post graduate studies in the fields of hospitality, hotel and tourism to students from all over the world. Our academic programs are accredited at university level by the New England Association of Schools and Colleges in the USA.

1. The Finest Swiss Hospitality Management Institute in the World
www.glion.edu

3. TABLE OF
CONTENTS
WELCOME TO GLION 5
OUR VISION AND MISSION 7
HOSpITALITy : ONE Of THE WORLD’S fASTEST-GROWING INDUSTRIES 8
SWITzERLAND : ONE Of THE WORLD’S bEST CHOICES fOR EDUCATION 9
WHAT MAKES GLION DIffERENT? 11
GLION CAMpUS : MAGNIfICENT 14
bULLE CAMpUS : DyNAMIC 16
OUTSIDE THE CLASSROOM 18
INSIDE THE CLASSROOM 20
CURRICULUM pATHWAy 21
HIGHLy QUALIfIED fACULTy 22
KNOW-HOW AND bEST pRACTICE IN A pROfESSIONAL ENVIRONMENT 25
INTERNSHIpS : fIRST STEpS INTO THE INDUSTRy 26
A WORLD Of CAREER OppORTUNITIES 28
SKILLS REQUIRED by THE INDUSTRy 29
THE INDUSTRy VALUES GLION GRADUATES 30
ALUMNI ASSOCIATION 32
UNIVERSALLy RECOGNIzED QUALIfICATIONS 34

5. WELCOME
TO gLION
The World Travel and Tourism Council estimates that by This explains why future leaders and decision makers are
the year 2020, the hotel and tourism industry will generate often educated at glion Institute of Higher Education.
303 million jobs, which will account for approximately one By choosing glion, you will join an institution led by a
in every eleven jobs worldwide. In light of such encouraging team of passionate educators committed to developing
forecasts, education in the hotel, tourism, event, sport, and the leaders of tomorrow. You will also join a team of
entertainment industries must concentrate on providing enthusiastic students dedicated to becoming successful
management training of the highest standards of quality. managers and entrepreneurs. Our years of experience in
But it must also provide an essential added value – the subtle education, combined with our commitment to working
combination of expertise, style, and confidence that comes on continual improvement, are evident in the wonderful
with professional and personal development. success of our alumni, who carry the glion name and
network to the four corners of the world.
This is what glion Institute of Higher Education has been
doing since 1962 with all the vigor, excellence, and capacity
for hospitality that have characterized Switzerland for
generations. Our success has spread the reputation of our
institute around the world. To attract the very best students, Christian Beek
who will become the top-performing professionals of the CEO
future, requires flexibility, independence, and a constant
focus on innovation in education, as well as the ability to
anticipate and adapt to this constantly changing industry.
Glion institute of hiGher education | 5

6. LOvE BjELkHOLM
SWEDEN – HOSpITALITy MANAGEMENT
bACHELOR DEGREE pROGRAM
“I chose glion for the diversity and multicultural
environment. The class sizes are small enough
to ensure a close working relationship with both
teachers and students. Lessons are engaging and the
teachers have great knowledge of the industry from
good education and relevant working experience.
Through my internship at Hotel Arts in Barcelona,
I was not only exposed to all the aspects of hotel
operations but made contacts and friends for life.”

7. OUR vISION
AND MISSION
vision
Through its challenging academic programs, structured • OUR VALUES
living environment, craft-based learning, and the “glion
spirit,” glion Institute of Higher Education develops To provide educational breadth coupled with optional specializations
innovative leaders for a broad array of service industries. To work as reflective practitioners
To develop leadership, enterprise and entrepreneurial skills
Mission To respect differences of culture
To act with integrity
glion Institute of Higher Education offers management- To practice and teach the Swiss work ethos
focused programs for the hospitality and other service
To foster an international perspective
industries. With an emphasis on both didactic and craft-
based learning, glion is European in its outlook, Swiss in To mentor our students
its work ethos, American in its educational approach, and To guide students to increased responsibility
multinational in its student body. All programs emphasize
To provide students with an American style student services
the development of generic thinking skills, the understanding
of contemporary management theory, and the integration To operate a sustainable business model and reflect this in
our curriculum
of theory and practice. The “glion spirit” and glion’s
academic programs prepare graduates for rapid progress
to international managerial positions.
Glion institute of hiGher education | 7

8. HOSpITALITY :
ONE OF THE WORLD’S
FASTEST-gROWINg
INDUSTRIES
In 2020, one in every 11 jobs in the world will be in
the hospitality industry, representing a staggering
303 millions jobs (source: World Travel & Tourism Council, 2010).
A Multitude of Career
Options to Choose from
The hospitality industry consists of a wide range of exciting and growing
career opportunities. Business travel and tourism are its driving force
and represent an important part of the economy in virtually every
country. Over the next 10 years, approximately 9.2% of the world’s total
employment will be generated by this broad industry. According to the
World Tourism Organization, the hospitality industry is maintaining
above-average growth prospects for the years to come with more than
4% growth per annum over the next 10 years.
Outstanding career opportunities await our graduates, not only in
traditional sectors such as hotels, restaurants, and resorts, but also in
tourism, events, sport, and entertainment management, theme parks,
casinos, wellness and, indeed, in literally any service industry.
8 | Glion institute of hiGher education

9. SWITzERLAND :
ONE OF THE WORLD’S
BEST CHOICES
FOR EDUCATION
Switzerland is reputed to be one of the most beautiful
and trustworthy countries in the world, combining
many unique privileges that make it the perfect place for
students to grow and develop into young professionals.
A Unique Location for Learning
• HISTORy Of HOSpITALIT y • LIfEST yLE AND EDUCATION QUALITIES
The concept of hospitality has its roots in Switzerland. Switzerland has a long record of stability and security,
Many hotels and other service industries around the along with its tradition of hard work and integrity. For
world employ Swiss-educated managers because of their generations, parents around the world have trusted the
rigor, strong work ethos, value for service, attention to excellence of a Swiss education in private boarding schools
detail, genuine affinity for hospitality, and effectiveness and universities of high repute.
in managing a diverse workforce.
• AT THE HEART Of EUROpE • INTERNATIONALISM
Switzerland benefits from an ideal central location in Switzerland is home to an impressive number of
Europe. It means you can easily visit France, Italy, germany, international organizations, such as the United Nations,
and even the United kingdom or Spain at weekends. the World Trade Organization, the International Olympic
public transport and connections to major airports and Committee, and numerous sports federations, as well as
train stations from both campuses are easy and convenient. over 150 nongovernmental organizations.
Glion institute of hiGher education | 9

10. ASTRID LEpOULTIER
fRANCE – HOSpITALITy MANAGEMENT
bACHELOR DEGREE pROGRAM
“In life we need to make the right choice so as
to achieve success. glion appeared to be the best
choice for my career for several reasons: unique
cultural environment, high-level operational
and managerial teaching, benefit from a large
worldwide network, and so much more.
My dream career is to be the owner of a boutique
hotel chain in Africa.”

11. WHAT MAkES
gLION DIFFERENT?
We Would Like
to Introduce Ourselves
• Hiring managers from 5-star hotels rank glion • High-quality international faculty.
among the top 3 hospitality management schools in • International student body of over 90 nationalities
the world for an international career. (TNS, Uk, global providing a unique living experience.
survey, 2010)
• Recognition by the industry and the Swiss Cantonal
• Almost 50 years of successful partnership with the authority.
industry, resulting in a proven track record of great
• Accredited at university level by the New England
career placements for our students.
Association of Schools and Colleges (NEASC).
• Wide choice of programs and specializations.
• Two superb campuses, each catering to a specific
• Unique curriculum design fostering a learning level of study while providing a privileged, friendly
experience that goes beyond the classroom, that living environment.
encourages students’ self-development, and that
• Transparency, honesty, and professional ethics in
builds leadership abilities and business skills.
everything we do.
• Interactive teaching methodology that is centered
around students while encouraging them to develop
their own thinking and analytical processes.
Glion institute of hiGher education | 11

12. MAgNIFICENT AND DYNAMIC CAMpUSES
glion Institute of Higher Education comprises two campuses. Each provides
a distinct study environment and offers a different level of education. Over
the last five decades, our campuses have grown in response to student needs
and developed into one of the most astounding educational environments of BULLE
its kind. Designed to create the best teaching environment, glion continues GLION
to invest considerably in campus facilities.
Zurich
Bern
The Glion campus has a breathtaking view over Lake Geneva Geneva

14. gLION CAMpUS :
MAgNIFICENT
About glion Campus
The glion campus is the starting point for all undergraduate glion is also just 25 minutes by car or by train from Lausanne,
and some postgraduate progams. personal discipline is and only one hour from the international city of geneva.
emphasized as students develop professional rigor through
craft-based learning. With a library containing thousands of books, magazines,
and online publications, wireless Internet access throughout
The campus overlooks the magnificent Swiss Riviera the campus, numerous study rooms, five restaurants, and
and Lake geneva. It is situated directly above Montreux, much more, the glion campus provides students with the
famous for its jazz Festival and Christmas Market as well perfect setting for living and, more importantly, studying
as offering a wide choice of cultural and social activities, and learning.
ensuring a fine enjoyable environment. The Swiss Riviera
is blessed by an unusually mild microclimate, enticing
many people to rate it as one of the most beautiful places
on the planet.
14 | Glion institute of hiGher education

15. • CAMpUS fACILITIES
Café Viennois (quick-service restaurant and coffee shop)
bellevue dining room (quick-service restaurant)
La Résidence (brasserie-style restaurant)
Hôtel des Alpes (formal dining room)
The Club: light food and students’ favorite recreation
place with bar and snacks
TV and game areas, terrace
fitness center and gymnasium
Laundry facilities
16 classrooms, one auditorium, study rooms
Library
Two computer laboratory classrooms
Glion institute of hiGher education | 15

16. BULLE CAMpUS :
DYNAMIC
About Bulle Campus
Degree students move to the Bulle campus, usually in their Located at the heart of gruyère, a region famous for its
second year, where they join our graduate students. Bulle tourism, its cheese, and other food specialties, Bulle offers
is a modern, academic campus, specifically designed for a lively cultural life and entertainment (clubs and bars)
higher education with a library containing thousands of and plenty of sporting activities including cross-country
books, magazines, and online publications. In this university skiing, mountain biking, canyoning, rafting, climbing,
environment, students are responsible for managing their paragliding, and horseback riding.
time, organizing their work, and developing their analytical
and critical thinking through research, and group and The campus is just a few minutes’ walk from the center
individual projects. of the charming town of Bulle, which is just a 30-minute
drive from Montreux, and a little more than an hour
from geneva.
16 | Glion institute of hiGher education

17. • CAMpUS fACILITIES
Le Moléson (self-service restaurant)
Lobby bar
TV lounges
free access to sports center
free access to indoor tennis courts
Laundry facilities
12 classrooms
Two amphitheaters
Three study rooms
Library
Glion institute of hiGher education | 17

18. OUTSIDE
THE CLASSROOM
Switzerland offers an amazing range of indoor and outdoor
activities, allowing students to fully enjoy their free
time, while developing lifelong friendships, intercultural
awareness and team spirit.
• SpORT ACTIVITIES ON AND Off CAMpUS • SOCIAL ACTIVITIES
Te a m a n d i n d i v i d u a l s p o r t s p l ay a n glion creates a strong social environment
important part in our students’ lives as on and off campus, which encourages life-
they develop valuable team skills. Each long friendships. You will have a broad
semester, students may choose to join range of social activities to choose from.
teams in sports such as soccer, volleyball,
basketball, and many more. Located in the heart of Europe, glion is
within a few hours’ travel time of famous
Switzerland is a great place for year-round cities such as paris, Milan, and London,
outdoor activities: tennis, swimming, golf, perfect for weekend excursions.
walking, hiking, waterskiing, sailing,
horseback riding, canyoning, windsurfing,
paragliding, fishing, soccer, rock climbing,
mountain biking, downhill skiing,
snowboarding, snowshoeing, and cross-
country skiing are just a few of the many
activities available to students.
18 | Glion institute of hiGher education

19. SEOUNgMI SONg
SOUTH KOREA – HOSpITALITy MANAGEMENT
bACHELOR DEGREE pROGRAM
“The mix between student life, with all the sports
and social activities, and academic life creates a
balanced lifestyle that I appreciate very much.
Through the craft-based learning courses I was
fully prepared to carry out my internship in Hong
kong where I was challenged with difficult tasks.
It gave me the opportunity to learn how to manage
my stress and be efficient under pressure.”

20. INSIDE
THE CLASSROOM
glion offers a wide range of hospitality, tourism, event,
sport, and entertainment management programs to
undergraduate, postgraduate, and graduate students.
• UNDERGRADUATE pROGRAMS • GRADUATE pROGRAMS
Our undergraduate programs address all facets of traditional Responding to the need for more highly qualified managers
and contemporary management in their related fields as in the service industries, glion offers its prominent MBA
well as the economic, human, and cultural issues involved. and MEd programs. By acquiring key managerial skills,
Students develop a range of professional and personal students will gain a competitive advantage to succeed in
competencies that prepare them to become entrepreneurs this rapidly evolving global industry.
or to enter the corporate world.
In addition to the campus-based graduate programs,
glion offers the first 100% online MBA in International
• pOSTGRADUATE pROGRAMS
Hospitality Management. This MBA is a fully flexible
For those who aspire to change careers and enter the fast- program that fits the busy work life of the hospitality
growing and international hospitality, event, sport, and professional while providing key applied knowledge and
entertainment industry, we offer postgraduate programs core management theory.
tailor-made according to the student’s objectives and
previous experience.
UNDERGRADUATE AND pOSTGRADUATE pROGRAMS
EVENT, SpORT AND ENTERTAINMENT
HOSpITALITy MANAGEMENT pROGRAMS
MANAGEMENT pROGRAMS
• Bachelor Degree (3.5 years) • Bachelor Degree (3.5 years)
– Hospitality Management – Event, Sport and Entertainment Management
– Tourism – Event Management
– Marketing – Entertainment Management
– Human Resources – Sport and Entertainment Marketing
– Finance and Revenue Management – Sport and Entertainment Facility Management
– Event Management
– Environmental Management • Associate Degree in Event, Sport and Entertainment
Administration (2 years)
• Associate Degree in Hospitality Administration (2 years) • postgraduate Diploma in Event, Sport, and Entertainment
• Diploma in Hotel and Restaurant Operations (1.5 years) Administration (1.5 years)*
• postgraduate Diploma in Hospitality Administration (1.5 years) • postgraduate Higher Diploma in Event, Sport and
• postgraduate Higher Diploma in Hospitality Entertainment Management (2 years)*
Management (2 years)
GRADUATE pROGRAMS
• MBA in International Hospitality Management with Service Industries Marketing or with Leadership (1 year)
• Master of Education in Hospitality Organizational Training and Management (1 year)
• Online MBA in International Hospitality Management (2.5 years)
* The qualifications students will obtain at the end of their studies can either be in “Event, Sport and Entertainment” or in “Sport,” depending on the courses they will select.
20 | Glion institute of hiGher education

21. CURRICULUM
pATHWAY
Our curricula are divided into three sections, each one
developing specific aptitudes in order for graduates to be
fully prepared to lead and manage teams in an exciting
work environment.
• pROfESSIONAL DEVELOpMENT • GENERAL EDUCATION
This strand focuses on industry-specific skills and There is a cultural element in all aspects of hospitality,
knowledge. You will start with general introduction courses, tourism, sports, and other service industries. This strand
then progress towards specialized competencies and expands your awareness of different cultural subjects
technology. Craft-based (hands-on) learning will introduce and helps you to appreciate their influence on business.
you to the work environment and help you understand the It also broadens your perspectives on the world, enriches
interpersonal relationships that are involved. The school your general knowledge, and perhaps challenges some
develops your confidence and self-discipline as well as preconceived ideas.
your analytical skills, preparing you for a successful entry
into the professional world.
• ENTREpRENEURSHIp • TRANSfORMATIVE EDUCATION
Here, you are introduced to business subjects such as The transformative education process consists of developing
finance, marketing, and human resources management. our students’ full personal and professional potential
The focus is on how they are applied in practice, which through their studies by applying educational programs
makes these classes particularly relevant and interesting. which explicitly address – in addition to the standard
You start with basic concepts, then progress towards academic knowledge transfer – the following six areas of
understanding how they all interact, which helps you development: internationality, guided hands-on learning,
appreciate some of the complexity that exists in the professional internships, progressive learning principles,
professional business environment. developing soft skills, employability.
Glion institute of hiGher education | 21

22. HIgHLY
QUALIFIED
FACULTY
Our reputation is enhanced by a strong commitment to employing
highly qualified and experienced faculty and professional instructors.
At our glion and Bulle campuses, we have 85 full-time and part-time
faculty members. The following are short profiles of just a few of
our outstanding faculty members and their excellent credentials and
professional experience.
Academic Faculty
DR. LyN GLANz Dean of glion graduate School
Qualifications phD, MSc, BSc, CQSW.
professional experience Her experience includes consultancy in the design and delivery of international
mobility and acculturation programs to multinationals and academic institutions in
both the Netherlands and Switzerland. Her expertise centers on international mobility,
cross-cultural communication, and leadership development.
ALAIN GERVAIX Lecturer in Economics and Statistics for the BBA and Managing in the Evolving
Workplace for the MBA
Qualifications MA International Management (MIM), BA Economics, Doctoral candidate at the “Haute Ecole
de Commerce,” Switzerland.
professional experience International management experience in service sectors including hospitality, real estate,
trading, and retailing, in Switzerland, Saudi Arabia, and Thailand.
CHRISTIAN KAMMER Food and Beverage Operations – Associate Degree and postgraduate programs
Qualifications MEd in Hospitality Organizational Training and Management, Brevet de Technicien
Supérieur en Hôtellerie et Restauration.
professional experience 12 years of international experience in the industry, seven of them with Hilton International.
DR. JOHN S. ROWLSON Lecturer in psychosociology, Research Methods, Human Resources – Bachelor program
Qualifications phD, MEd, BSc, BSc Marketing.
professional experience Extensive experience in mental-health-related establishments as trainer, therapist,
psychology instructor, and part-time psychiatric assistant. He was also a self-employed
education and training consultant for over 22 years. Dr. Rowlson has been teaching for
over ten years.
KATHRIN SCHMIDT Full-Time Lecturer in Event Management Subjects
Qualifications Executive MBA for communication and leadership, Master in Marketing and
Event Management.
professional experience kathrin Schmidt benefits from wide experience in international event organization and
project management for world-renowned brands such as Saab, k2 and ACM, and for
important events like the global Sports Award and the german Elite Event.
22 | Glion institute of hiGher education

23. MICHAEL HOY
DEAN, GLION LEISURE MANAGEMENT SCHOOL,
LECTURER IN SpORTS RETAIL
“Having been a hospitality student myself and
worked for many years in diverse hospitality
sectors, I have a great passion for this industry.
I have a great level of understanding with the
students. Teaching at glion gives me the great
satisfaction of helping students move forward in
today’s industry.”

24. professional Instructors
pATRICE DIDIER Craft-Based Learning kitchen Leader
Qualifications Brevet Fédéral de Chef de Cuisine, BEp cuisinier.
professional experience patrice Didier has acquired over ten years of professional experience as executive sous-chef
at the Lausanne palace and other prominent hotels in Europe, as head chef, sauce chef,
and section chef in renown restaurants in Switzerland, in France, and in the Uk.
STépHANE bESNARD Full-Time Senior Service Instructor in the Associate Degree program
Qualifications Brevet Fédéral de Chef en Restauration, BEp-CAp Service.
professional experience More than ten years as Maître d’Hôtel and Restaurant Director in prestigious hotels: Hotel
Concorde La Fayette, paris, France; Hotel Hyatt Montreux, Switzerland; Hilton on park
Lane, London, England; Maritim Hotel Cologne, germany; Royal park Hôtel Evian, France;
Swissôtel Métropole geneva, Switzerland; Intercontinental Montreux, Switzerland.
24 | Glion institute of hiGher education

25. kNOW-HOW
AND BEST pRACTICE
IN A pROFESSIONAL
ENvIRONMENT
Operational practice
glion builds your management and leadership skills. An All of this is achieved under the direct supervision of
important part of our approach is craft-based learning in highly experienced professional instructors. Students in
hospitality or in event, sport and entertainment-related classes. the hospitality program will prepare meals in kitchens on
the glion campus, and serve in the five restaurants: the
Craft-based learning primary objectives: fast- and efficient-service Café viennois and Restaurant
• give the flavor of the industry through short Bellevue; the brasserie-style La Résidence; the beautiful
practice times. formal dining room at Hôtel des Alpes; and The Club,
serving light food, drinks, and snacks. Students in the event,
• Help students develop a broad range of skills
sport and entertainment program will be involved in the
including communication, working under pressure,
supervision of the fitness center, sports hall, and sports
organization, leadership and work ethos.
clubs, as well as the organization of a range of entertainment,
sport, and cultural events. The technical aspects will be
taught in the specially designed entertainment studies
classroom, the fitness center, and sports hall.
Glion institute of hiGher education | 25

26. INTERNSHIpS :
FIRST STEpS INTO
THE INDUSTRY
programs at glion include internships of six months in a professional
environment. Through these valuable experiences, young graduates
offer immediate added value to prospective employers.
Internships Career and placement Office
Craft-based learning is reinforced by one or two internships Our team of professional placement executives works with
in the industry, depending on the program you follow. The a database of 15,000 contacts, of which 4,000 regularly
first, probably in Switzerland, is normally an operational provide glion with internships and positions around the
position. The second can be anywhere in the world, and world. The placement office also helps students learn
is expected to be at a supervisory level. Internships also the art of writing a concise and engaging curriculum
open doors to your future as employers regularly offer vitae, and develop their interview skills. graduating
permanent positions to our students who have completed an students average 3.5 interviews with key recruiters from
internship in one of their establishments. This combination international companies.
of academic and real-world learning means that when you
graduate from glion, you will be ready to step straight Internships are vital to build:
into a responsible position and work immediately at a • professional and entrepreneurial acumen.
professional level. And employers in this industry know it.
• Foreign-language skills that are so important
in today’s global economy.
26 | Glion institute of hiGher education

27. UgNE BARONAITE
LITHUANIA – bACHELOR DEGREE
IN HOSpITALITy MANAGEMENT
“Hospitality is one of the largest industries in the
world! It provides a great opportunity to travel, get
to know different cultures, learn new languages,
broaden your mind, meet great people from all
over the world, and grow not only professionally
but also personally. Both my internships, in a small
luxury hotel and in the Ritz-Carlton Barcelona,
were amazing learning experiences as they
allowed me to put into practice all the knowledge
acquired in glion.”

28. A WORLD
OF CAREER
OppORTUNITIES
As a glion graduate, you will have a wide range of career fields
from which to choose. The advantage of a glion education is that
it broadens your employment opportunities. Although hospitality
is specialized in some areas, glion helps you acquire global business
and entrepreneurial competencies that are applicable in literally
any service industry.
InterContinental Hotel Group recruiting for finance careers on bulle campus
HOTELS AND fOOD SERVICES TOURISM OTHER SECTORS AND SERVICES
• International hotel chains • Ministry of tourism, government • Banking – industry financing
• Corporate offices – regional responsibilities planning agencies • Insurance services for hospitality
for hotel companies • Travel agencies • Equipment suppliers
• Business or resort hotels • Tour operator • Real estate and development
• Holiday and sports clubs • Railway, maritime, airline companies
• Food and beverage management • Convention and congresses EDUCATION
• Catering – airline, operational site, • Hotel, tourism, and sport management schools
institutional, events, and fairs ENTERTAINMENT AND LEISURE • professional and vocational establishments
• Theme parks, amusement and attraction parks • Research
fOOD INDUSTRy • Concert and show venues
• production facilities • Resorts HEALTH AND WELLNESS
• Distribution and trade • Casinos • Health and fitness centers, wellness, and spas
• processing plants • Clinics and hospitals
MEDIA • Specialized establishments – retirement,
MARKETING AND COMMUNICATION • professional and specialized press diet, aesthetic
• Marketing, distribution, and • publishing houses
retailing companies SpORT INDUSTRy
• public relations firms and CONSULTING • Sport federations
communication agencies • project development and feasibility studies • professional team management
• Event management companies • Quality control • Sport centers and clubs
• Staff development • Sport stadiums
• Audit and financial planning
28 | Glion institute of hiGher education

29. SkILLS
REQUIRED
BY THE INDUSTRY
Hiring managers from 5-star hotels ranked glion among
the top 3 hospitality management schools in the world for
an international career. (TNS, Uk, global survey, 2010)
• CAREER pROSpECTS fOR GLION GRADUATES • INDUSTRy RANKING
Nine out of ten hiring managers rate hospitality career In 2010, Taylor Nelson Sofres (TNS) Travel & Tourism
prospects for glion graduates to be very good or excellent, (Uk), the world’s largest provider of custom research
and believe glion graduates will likely be in the top 20% and analysis, completed a broad industry survey among
of industry positions in five to ten years. a large sample of senior managers from top international
hospitality companies around the world. These companies
were selected because they own and/or manage 5-star
• AbOUT EMpLOyAbILIT y
rated properties. The primary purpose of the 2010 survey
Laureate Hospitality Education conducted a survey to ascertain was to establish the relative ‘ranking ’ of the various
the most important characteristics required by the industry. international hospitality management schools providing
The sample included 136 professionals (mainly general university-level programs from which employers are likely
managers and human-resources directors) from 80 different to recruit staff for international 5-star hotel companies.
companies and from 39 countries. A total of 11 characteristics The industry hiring managers from 5-star hotels ranked
were identified as very important or extremely important by glion among the top three hospitality management school
more than 80% of the respondents. These characteristics were in the world for an international career. For further details
then rated by order of importance, as shown in the chart below. on this research, please visit our website: www.glion.edu
% Of HIRING MANAGERS
MOST IMpORTANT RATING THE CHARACTERISTIC
CHARACTERISTICS AS VERy IMpORTANT
OR EXTREMELy IMpORTANT
• professional attitude 97%
• Respectful of others 97%
• Customer-oriented 96%
• Motivated 96%
• Team-oriented 95%
• Hardworking 92%
• Flexible 92%
• professional appearance 88%
• proactive 88%
• Organized 84%
• Self-confident 84%
Glion institute of hiGher education | 29

30. THE INDUSTRY vALUES
gLION gRADUATES
Since our foundation in 1962, our reputation as a school for future
leaders and managers has become well established among major
hospitality companies. Each semester, the leading international hotel
chains and other hospitality-related companies come to interview
and recruit students who are preparing to graduate. Most of them
have been coming to glion for many years and the testimonials below
demonstrate the industry’s commitment to glion.
KATIE CARTER
vice president, Human Resources, Hyatt Hotels and Resorts, Hyatt International.
At Hyatt, we seek out others who share our passion for service, which has led us to
recruit graduates from the world’s best hospitality management schools, with the goal of
developing them to become the future key executives of the company. Over the past 20+
years, our company has recruited over 400 graduates from glion, either as direct-entry
positions in one of our hotels around the world, or as corporate leadership trainees. Our
development program is specially designed to train and develop our future executive
committee members and general managers.
Our experience with glion is always very positive, due to the high level of theoretical
knowledge students gain during the school program and their passion for service which
they bring to the industry. Hyatt will continue to foster its long-term relationship with
the school, not only in recruiting graduates and alumni, but also in encouraging faculty
members to visit our hotels and collaborate with their colleagues in the operation. We
will continue to mentor and/or teach students as requested, as a means of bringing
students practical insights into the industry.
MARTIN fRANCK
Senior vice president, Human Resources, Europe, Africa, and Middle East,
Starwood Hotels and Resorts Worldwide Inc.
Starwood Hotels and Resorts has an active approach to the search for talent within the
best universities, hotel schools, and business schools worldwide. Within the Europe,
Africa, and Middle East Division, we are currently working with more than 140 schools,
and glion Institute is one of our most important partners. We visit glion on a regular
basis to recruit glion’s best talent, with the goal being to develop them as the future
leaders of our company. Starwood offers great opportunities for young, talented graduates
who wish to grow and develop within the hospitality industry. glion’s graduates fit the
requirements Starwood has with regards to leadership skills, attitude, and motivation.
The management of glion can be proud of having developed such a high-level and up-
to-date educational program. Over the last nine years, Starwood has recruited many of
glion’s students to full-time positions as well as the vita Futura program, Starwood’s
corporate management program. Over the next five years, Starwood plans to add 50 new
hotels in Europe, Africa, and the Middle East, which means continuous and growing
opportunities for glion’s graduates who would like to become part of the Starwood family.
30 | Glion institute of hiGher education

32. ALUMNI
ASSOCIATION
• KEy fIGURES • INDUSTRIES
Alumni profiles 8,569 Hotel (chains and independent) 45%
Alumni chapters and clubs 38 Tourism, events, entertainment, travel agency 10%
International committee members 8 food and beverage, restaurants 8%
Communication, marketing, pR, consulting 3%
financial services, banks 3%
Other services and/or other specialized careers 31%
KARINE HyON – fRANCE – HOSpITALITy bACHELOR DEGREE 1999
Director of Brands, Onyx Hospitality group, Bangkok, Thailand
In addition to operational and specialized analytical skills, glion gave me the opportunity
to develop a taste for teamwork through study cases and, at the same time, to be able to
work independently, to enjoy challenges, and to know how to manage my time. Above all,
glion gave me friends and a wonderful international network. The family atmosphere,
the caring of the faculty, the living environment, and the spirit of true friendship, all
contributed to a unique and fulfilling experience.
TIbOR fEJES – HUNGARy – bACHELOR Of ART IN HOSpITALITy AND fINANCE
MANAGEMENT 2008
Revenue Manager, Riviera Marriott La porte de Monaco and Courtyard by Marriott
Toulouse Airport, France
glion is the school of life. glion gave me the high-level foundations of operational,
analytical, and management skills and knowledge that are needed, relied upon, and further
enhanced in the professional career. Moreover, by going to glion I have learned how to
approach and how to learn and adapt to the ongoing evolutions in today’s ever-changing
work environment, giving me a high-end competitive advantage in comparison to other
working professionals in the industry. By enjoying the multicultural diversity of glion,
not only have I learned about other cultures and traditions, but also made great friends
and connections throughout the globe. There is barely anywhere in the world where
I could not meet a familiar face or get to know someone through the glion network I
have developed. glion is the place to go, in order to gain experience!
LAURA NATAL VILLAzALA – SpAIN – MbA GRADUATE 2006
Human Resources Manager, Starwood Hotels and Resorts, Europe, Africa, and Middle East
Some of the reasons why I chose glion to study for my MBA were its complete program
and its faculty. In line with my expectations, the school proved that the lecturers really
do know the hospitality industry. The classes were a combination of real case studies,
active discussions, and theory, which has allowed me to be more resourceful in my
professional life. Additionally, being part of a very international group enriched every
group research project and presentation. Overall, life at glion was a fantastic experience
not only professionally but also personally.
32 | Glion institute of hiGher education

33. jAUME TàpIES
SpAIN – GRADUATED IN 1989
pRESIDENT, RELAIS & CHâTEAUX
“glion offers the perfect combination of theory
and hands-on learning, which takes place in an
exciting multicultural environment. In today’s
world, strong managerial skills and a clear
understanding of customer needs are key to
succeeding in the world of hospitality.”

34. UNIvERSALLY
RECOgNIzED
QUALIFICATIONS
In the fast-evolving global economy, our priority is to ensure the glion
curriculum is up-to-date and in accordance with industry requirements,
and that it is accepted worldwide. That is why courses and faculty
development programs are reviewed and monitored annually; faculty
development programs require constant updating and personal development.
• ACCREDITATION • ADVISORy bOARD
glion Institute of Higher Education is accredited at Composed of industry professionals, the advisory board’s
university level by the New England Association of Schools role is to advise glion on the evolution and trends within
and Colleges (NEASC) in the USA through its Commission the hospitality and tourism industry.
on Institutions of Higher Education (CIHE). It is one of
the six regional accreditation associations for quality In the following list are some of the professional associations
assurance recognized by the US government. NEASC peer of which the glion management, faculty, and staff are
reviews occur periodically, helping to ensure the ongoing members:
quality of a glion education.
AEIST: International Association of Scientific Experts in Tourism
AIb: The Academy of International business
• SWISS CANTONAL RECOGNITION
AMfORHT: Association mondiale pour la formation hôtelière et touristique
In addition to being highly recognized by the industry,
ARfORE: Association romande de formateurs en entreprise
glion has university-level state recognition from the canton
Association des maîtres en hôtellerie et restauration
of Fribourg in Switzerland. This recognition is the result
of a complete appraisal conducted by an external team of CHRIE: Council on Hotel, Restaurant and Institutional Education –
EUROCHRIE – ApacCHRIE
experts with vast professional experience and academic
proficiency. This evaluation considers all the following ECIS: European Council of International Schools
aspects: academic programs, internships, faculty, teaching, EHMA: European Hotel Managers Association
academic research, students, and management. EUHOfA: International Association of Hotel Schools
EuroMed: European-Mediterranean Research business Institute
• L AUREATE INTERNATIONAL UNIVERSITIES
fSCHR: fédération suisse des cafetiers restaurateurs et hôteliers
In 2002, glion became part of Laureate International Google’s Global Academic panel
Universities. Laureate operates universities in 24 countries
IHRA: International Hotel and Restaurant Association
worldwide and serves nearly 600,000 students each year
II QEST: International Institute for Quality and Ethics in Service and Tourism
who are pursuing degree and other higher education
programs. It is the largest international network of private MpI: Meeting planners International
universities in the world. SHA: Swiss Hotel Association
Laureate Hospitality Education is the hospitality Center of
SWISS LEARNING: Alliance to promote the « Excellence of Swiss Education »
Excellence of Laureate International Universities. Laureate’s
network of eight leading hospitality management schools, WAHTT: World Association of Tourism Education and Training Institutions
located in five different countries and four continents,
are all academically accredited and highly reputed by
the industry. please visit www.laureatehospitality.com
for more information.
34 | Glion institute of hiGher education

36. ENROLLMENT MANAgEMENT
DEpARTMENT
Glion Institute of Higher Education
118 Rue du Lac, 1815 Clarens
Tel : +41 (0) 21 989 26 77
Fax : +41 (0) 21 989 26 78
Email : info@glion.edu
gLION CAMpUS BULLE CAMpUS
Glion Institute of Glion Institute of
Higher Education Higher Education
Route de Glion 111 Rue de l’Ondine 20
1823 Glion sur Montreux 1630 Bulle
Switzerland Switzerland
Tel : +41 (0)21 966 35 35 Tel : +41 (0)26 919 78 78
Fax : +41 (0)21 966 35 36 FaX : +41 (0)26 919 78 79
GA21/12.10/25K
www.glion.edu