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We Are All Accountable: Student Learning
Outcomes Across the Division

New Directions in Student
Development Conference
 March 4-5, 2010



 Sharon Kearns, M.Ed., Director of Testing
 Elise Davis-McFarland, Ph.D., VP for Student Services
 Trident Technical College
 Charleston, SC
Student Affairs professionals have
the responsibility for ensuring that
  institutions of higher education
               become
     true learning communities
              committed
    to providing transformative
      educational experiences
           for all students.
        Learning Reconsidered – ACPA, NASPA
The institution provides student support
 programs, services, and activities consistent
    with its mission that promote student
learning and enhance the development of its
                   students.
            (Student Support Services)
Learning Goals are:
   Designed to press all students to
    excellence and focus on enhancing the
    intellectual, personal, physical, social, an
    d career development of students.

   Challenging, appropriate in terms of rigor
    and diversity, meet student needs, and are
    consistent with the stated goals of the
    program.
Objectives are:
   Identified for the specific subject areas and the
    various programs such as the activity
    programs, and student personnel services.

   Expressed in terms of the specific
    behaviors, skills, and attitudes to be sought in
    each program area of the school.

   Consistent and coherent with the major
    purposes of the school.
Different Student Services
Outcomes

   Student service outcomes
     Satisfaction,   needs, program quality
   Student development outcomes
     Values,
            attitudes, beliefs, psychosocial
     development
   Learning outcomes
     Knowledge   and skills
Why Student Learning
Outcomes?
   The business of colleges is teaching and
    learning. If you’re not a major player in that
    business you’re just sitting on the bench.
The
actual
process
is
much
like….
herding cats.
First…
you must lay the groundwork…
You need a frame of
reference
1. Learning Reconsidered - ACPA/NASPA
   Cognitive  complexity
   Knowledge, acquisition, integration, ap
    plication
   Humanitarianism
   Civic engagement
   Interpersonal and intrapersonal
    competence
   Practical competence
   Persistence and academic achievement
You need a frame of
reference
2. Principles of Good Practice for
  Student Affairs - ACPA/NASPA
  Active learning
  Values & ethical standards
  High expectations for student
   learning
  Systematic inquiry
  Effective resource use
  Educational partnerships
  Community
Assessment should show that
Student Services
   Plays a significant role in student learning

   Makes a difference in academic success

   Promotes retention and persistence

   Enhances cognitive development

   Enhances affective development
Brainstorming and
Consensus


    How about?
                      What if we…?
    about…?


                      What if we…?

  Hm
  m..
                 Hm
                 m
What if a student asks…
   What should I be able to do as a result of my
    interaction with the______ office in Student
    Services?

   What should I be able to learn from meetings with
    my financial aid officer?

                   What would you say?

   Think of what you expect students to be
    able to do/know as a result of their
    interactions or participation.
What should students gain
from Student Services?
   Essential life skills
     Personal  responsibility
     Perseverance
     Decision making/critical thinking
     Financial responsibility
     Technology use
Students           Admissions   FA   Orientation   Testing   Registrar   Student Activities   Counseling    Student      EOC
                                                                                                             Employment   (ex: of
demonstrate                                                                                                               grants)
Essential Life
   Skills
   Personal              X        X         E           E
 Responsibility
 Practices time
  management



  Perseverance                    E                     E         E                                                         X
  Demonstrates
 understanding of
  importance of
    academic
    progress
  Goal-setting/                                                                                     X
Decision-making/                                                                                  Career
Critical-thinking                                                                                Develop.
     (P, A, C)
   Successfully
chooses a career
 based on his/her
  career profile
    Financial                     E                                                                                         E
  Responsibility
  Demonstrates
 understanding of
the FA Application
     Process

 Technology Use          X        X         X           E         X                                 E            E          X
  Demonstrates
adequate technical
      skills to
   successfully
    complete a
 computer-based
     process.
What should students gain
from Student Services?
   Essential social skills
     Effectivecommunication
     Interpersonal skills
     Civic mindedness


   Ethical behavior
     Adherenceto legal and ethical
     requirements
The Pyramid
            Departmental
               Plans

           Student Affairs
           Divisional Plan



       College Strategic Plan


        Institutional Mission
Mission Pyramid
             Department
                    al
                 Mission
                  (develop &
                 standardize)


               Unit Mission
              (EOP, EM, SD)



            Divisional Mission



           Institutional Mission
Mission Statements: BEFORE
   As part of the Student Services Division of Trident Technical
    College, the staff members of the Financial Aid/Veterans Assistance
    Office are committed…….

   Trident Technical College Registrar’s office mission is to provide the
    best possible service…..

   Testing Services’ Mission is to provide assessment services in an
    efficient……

   The Educational Talent Search program will sustain a supportive
    and……

   Project ASSIST is in the Student Services Division of TTC and is
    partnered with other federally funded grant programs under…….

   The mission of Career and Employment Services is to prepare
    students for the transition from……

   Student Activities’ mission is to complement the academic program
    and enhance the students’ college….

                        What’s missing?
Mission Statement Example
BEFORE
                             Orientation Services
Our Purpose...
  The mission of Orientation Services at Trident Technical College is to provide a
  welcoming environment in which new students and their families obtain information
  necessary for a successful transition into college life. Through our orientation
  program, we encourage campus involvement, academic success, and student
  retention. Our aim is to integrate new students and families into campus life while
  easing the transitions and stresses associated with starting college.

   In order to achieve these objectives, students and families who attend an orientation
      will…..
      View a video to familiarize them with the campus environment and physical facilities
      Explore Trident Technical College’s Website
      Talk with an Orientation Leader to

         Verify the student’s major
         Learn about important processes, like registration
         Be assigned an academic advisor
         Receive important printed materials about the College
         Find out about student services and organizations
         Have questions answered
         Take a walking tour of the campus, if desired
         Register for courses during the registration period in the Orientation Services Centers if
         they are     non-degree students
AFTER
            Orientation Services

In support of the Student Services Division
  mission of
encouraging student success, Orientation
  Services
provides a comprehensive orientation program
  to
encourage campus involvement, academic
  success,
and student retention.
A good learning outcome…
 Indicates what the student should know or
  be able to do
 Is measurable

 Relates to experiences you provide

 Is realistic

 Aligns with vision, mission and values




             Adapted from Bentrim-Tapio, 2008
Learning Outcome
Statements
   Specify what students will be able to do, know,
    and/or demonstrate as a result of participating
    in or completing an activity/service/program.




   Should be expressed as knowledge, skills,
    attitudes or behaviors.

                 Adapted from Bentrim-Tapio, 2008
We always use verbs

   Bloom’s Taxonomy
     Describe
     Demonstrate
     Develop
     Identify


   Difficult to Measure
     Appreciate
     Aware  of
     Familiar with
The wording…
                  Active Verb                   EXPECTATION
As a result of    • Demonstrate                 • 50% improvement
                                                • Average performance
                  • Identify                    • Pre-test post-test
                  • Explain                       improvement



BEHAVIOR                                        INTENTION
• Meeting         Will be able to
• Participating                                 • Mock interview
• Working with
                                                • Time
                                                  management
ACTIVITY          Who
• Program         • Students
• Service         • Athletes
• Activity        • Officers

                   Adapted from Bentrim-Tapio
Learning Outcome Examples
   As a result of students attending financial aid
    workshops and receiving financial aid
    education, the student default rate will not
    exceed 5%.

   As a result of instruction from the test proctor,
    students will manage their time in order to
    complete their tests within the allotted time.

   As a result of attending officer training
    sessions and holding office, organization
    officers will demonstrate improvement in their
    leadership skills from the beginning of their
    tenure through completion.
Lay groundwork &
                                   develop
                                  consensus



   Use findings to                                    Form SLO Committee
improve programs &                                     to initially oversee
 services, enhance                                           process
 learning, decision-
      making,
 planning/budgeting


                            Assessment
                               Cycle                            Develop, review, re
                        Mission, Goals, Objectives,                 vise Mission
Analyze data &                                                      Statements
                                Outcomes                         , SLOs, expected
report findings
                                                                performance levels
                                                                w/ managers & IR




                    Collect Data             Develop surveys,
                                              forms, rubrics,
                  (develop cycle)                  etc.
Satisfaction vs. Learning is much
like the relationship between
Reliability and Validity.




Just as reliability means nothing
when the problem is validity,
satisfaction doesn’t mean much when
students don’t learn.
Satisfaction surveys

  don’thelp you understand all of the
  contributions of your programs & services

  don’ttell you how your programs and services
  contribute to student development & learning

  don’t
       tell you everything you need to know
  about programs & service improvements


                       Bresciani, 2002
Satisfaction…

 85% of students will agree or
 strongly agree that mock
 interviews helped them feel
 more confident in their
 interviewing skills.

           Adapted from Bresciani, 2002
If you haven’t noticed, we’re
experiencing a paradigm shift.
Learning…
85% of students who attend the How to
  Interview
workshop will score average or above
  average on
a mock interview evaluation matrix.
Student Services Student
Learning Outcomes
   Show Academics that Student Services makes
    significant contributions to learning
   Form the basis for collaborations that

     Promote measurable student learning
     Promote student engagement and socio-
      academic integration
     Provide models for indirect learning




                          Bresciani, 2002
Examples

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New Directions SLO Presentation

  • 1. We Are All Accountable: Student Learning Outcomes Across the Division New Directions in Student Development Conference March 4-5, 2010 Sharon Kearns, M.Ed., Director of Testing Elise Davis-McFarland, Ph.D., VP for Student Services Trident Technical College Charleston, SC
  • 2. Student Affairs professionals have the responsibility for ensuring that institutions of higher education become true learning communities committed to providing transformative educational experiences for all students. Learning Reconsidered – ACPA, NASPA
  • 3. The institution provides student support programs, services, and activities consistent with its mission that promote student learning and enhance the development of its students. (Student Support Services)
  • 4. Learning Goals are:  Designed to press all students to excellence and focus on enhancing the intellectual, personal, physical, social, an d career development of students.  Challenging, appropriate in terms of rigor and diversity, meet student needs, and are consistent with the stated goals of the program.
  • 5. Objectives are:  Identified for the specific subject areas and the various programs such as the activity programs, and student personnel services.  Expressed in terms of the specific behaviors, skills, and attitudes to be sought in each program area of the school.  Consistent and coherent with the major purposes of the school.
  • 6. Different Student Services Outcomes  Student service outcomes  Satisfaction, needs, program quality  Student development outcomes  Values, attitudes, beliefs, psychosocial development  Learning outcomes  Knowledge and skills
  • 7. Why Student Learning Outcomes?  The business of colleges is teaching and learning. If you’re not a major player in that business you’re just sitting on the bench.
  • 10. First… you must lay the groundwork…
  • 11. You need a frame of reference 1. Learning Reconsidered - ACPA/NASPA  Cognitive complexity  Knowledge, acquisition, integration, ap plication  Humanitarianism  Civic engagement  Interpersonal and intrapersonal competence  Practical competence  Persistence and academic achievement
  • 12. You need a frame of reference 2. Principles of Good Practice for Student Affairs - ACPA/NASPA  Active learning  Values & ethical standards  High expectations for student learning  Systematic inquiry  Effective resource use  Educational partnerships  Community
  • 13. Assessment should show that Student Services  Plays a significant role in student learning  Makes a difference in academic success  Promotes retention and persistence  Enhances cognitive development  Enhances affective development
  • 14. Brainstorming and Consensus How about? What if we…? about…? What if we…? Hm m.. Hm m
  • 15. What if a student asks…  What should I be able to do as a result of my interaction with the______ office in Student Services?  What should I be able to learn from meetings with my financial aid officer? What would you say?  Think of what you expect students to be able to do/know as a result of their interactions or participation.
  • 16. What should students gain from Student Services?  Essential life skills  Personal responsibility  Perseverance  Decision making/critical thinking  Financial responsibility  Technology use
  • 17. Students Admissions FA Orientation Testing Registrar Student Activities Counseling Student EOC Employment (ex: of demonstrate grants) Essential Life Skills Personal X X E E Responsibility Practices time management Perseverance E E E X Demonstrates understanding of importance of academic progress Goal-setting/ X Decision-making/ Career Critical-thinking Develop. (P, A, C) Successfully chooses a career based on his/her career profile Financial E E Responsibility Demonstrates understanding of the FA Application Process Technology Use X X X E X E E X Demonstrates adequate technical skills to successfully complete a computer-based process.
  • 18. What should students gain from Student Services?  Essential social skills  Effectivecommunication  Interpersonal skills  Civic mindedness  Ethical behavior  Adherenceto legal and ethical requirements
  • 19. The Pyramid Departmental Plans Student Affairs Divisional Plan College Strategic Plan Institutional Mission
  • 20. Mission Pyramid Department al Mission (develop & standardize) Unit Mission (EOP, EM, SD) Divisional Mission Institutional Mission
  • 21. Mission Statements: BEFORE  As part of the Student Services Division of Trident Technical College, the staff members of the Financial Aid/Veterans Assistance Office are committed…….  Trident Technical College Registrar’s office mission is to provide the best possible service…..  Testing Services’ Mission is to provide assessment services in an efficient……  The Educational Talent Search program will sustain a supportive and……  Project ASSIST is in the Student Services Division of TTC and is partnered with other federally funded grant programs under…….  The mission of Career and Employment Services is to prepare students for the transition from……  Student Activities’ mission is to complement the academic program and enhance the students’ college…. What’s missing?
  • 22. Mission Statement Example BEFORE Orientation Services Our Purpose... The mission of Orientation Services at Trident Technical College is to provide a welcoming environment in which new students and their families obtain information necessary for a successful transition into college life. Through our orientation program, we encourage campus involvement, academic success, and student retention. Our aim is to integrate new students and families into campus life while easing the transitions and stresses associated with starting college. In order to achieve these objectives, students and families who attend an orientation will….. View a video to familiarize them with the campus environment and physical facilities Explore Trident Technical College’s Website Talk with an Orientation Leader to Verify the student’s major Learn about important processes, like registration Be assigned an academic advisor Receive important printed materials about the College Find out about student services and organizations Have questions answered Take a walking tour of the campus, if desired Register for courses during the registration period in the Orientation Services Centers if they are non-degree students
  • 23. AFTER Orientation Services In support of the Student Services Division mission of encouraging student success, Orientation Services provides a comprehensive orientation program to encourage campus involvement, academic success, and student retention.
  • 24. A good learning outcome…  Indicates what the student should know or be able to do  Is measurable  Relates to experiences you provide  Is realistic  Aligns with vision, mission and values Adapted from Bentrim-Tapio, 2008
  • 25. Learning Outcome Statements  Specify what students will be able to do, know, and/or demonstrate as a result of participating in or completing an activity/service/program.  Should be expressed as knowledge, skills, attitudes or behaviors. Adapted from Bentrim-Tapio, 2008
  • 26. We always use verbs  Bloom’s Taxonomy  Describe  Demonstrate  Develop  Identify  Difficult to Measure  Appreciate  Aware of  Familiar with
  • 27. The wording… Active Verb EXPECTATION As a result of • Demonstrate • 50% improvement • Average performance • Identify • Pre-test post-test • Explain improvement BEHAVIOR INTENTION • Meeting Will be able to • Participating • Mock interview • Working with • Time management ACTIVITY Who • Program • Students • Service • Athletes • Activity • Officers Adapted from Bentrim-Tapio
  • 28. Learning Outcome Examples  As a result of students attending financial aid workshops and receiving financial aid education, the student default rate will not exceed 5%.  As a result of instruction from the test proctor, students will manage their time in order to complete their tests within the allotted time.  As a result of attending officer training sessions and holding office, organization officers will demonstrate improvement in their leadership skills from the beginning of their tenure through completion.
  • 29. Lay groundwork & develop consensus Use findings to Form SLO Committee improve programs & to initially oversee services, enhance process learning, decision- making, planning/budgeting Assessment Cycle Develop, review, re Mission, Goals, Objectives, vise Mission Analyze data & Statements Outcomes , SLOs, expected report findings performance levels w/ managers & IR Collect Data Develop surveys, forms, rubrics, (develop cycle) etc.
  • 30. Satisfaction vs. Learning is much like the relationship between Reliability and Validity. Just as reliability means nothing when the problem is validity, satisfaction doesn’t mean much when students don’t learn.
  • 31. Satisfaction surveys  don’thelp you understand all of the contributions of your programs & services  don’ttell you how your programs and services contribute to student development & learning  don’t tell you everything you need to know about programs & service improvements Bresciani, 2002
  • 32. Satisfaction… 85% of students will agree or strongly agree that mock interviews helped them feel more confident in their interviewing skills. Adapted from Bresciani, 2002
  • 33. If you haven’t noticed, we’re experiencing a paradigm shift.
  • 34. Learning… 85% of students who attend the How to Interview workshop will score average or above average on a mock interview evaluation matrix.
  • 35. Student Services Student Learning Outcomes  Show Academics that Student Services makes significant contributions to learning  Form the basis for collaborations that  Promote measurable student learning  Promote student engagement and socio- academic integration  Provide models for indirect learning Bresciani, 2002