2. CMMI for Services: what about ITIL? – 360° Improvement

4. CMMI for Services: what about ITIL? – CMMI-SVC and ITIL What types of services does CMMI-SVC cover?

5. CMMI for Services: what about ITIL? – CMMI-SVC and ITIL

8. CMMI for Services: what about ITIL? – CMMI-SVC and ITIL Mapping of ITIL processes with CMMI 1. Good-Practice Elements ITIL Incident Management Problem Management Configuration Management Change Management Release Management Service Desk Service Level Management Capacity Management Availability Management IT Service Continuity Management Financial Management for IT Services Security Management CMMI-SVC Incident Resolution & Prevention Service Delivery Service System Development Service System Transition Strategic Service Management Capacity & Availability Management Service Continuity Configuration Management Requirements Management Causal Analysis & Resolution

9. 360° Improvement | Syllabus CMMI for Services: what about ITIL? – CMMI-SVC and ITIL What is INSTITUTIONALISATION? The ingrained way of doing business that an organisation follows routinely as part of its corporate culture. This is implicitily understood in ITIL 2. Institutionalization Elements Directing Implementation GP 2.6 Manage Configurations GP 2.7 Identify and Involve Relevant Stakeholders GP 2.8 Monitor and Control the Process GP 3.2 Collect Improvement Information

10. Continuous Improvement! 360° Improvement | Syllabus CMMI for Services: what about ITIL? – CMMI-SVC and ITIL What are the differences? 3. Improvement Methods

11. Maturity Levels ! 360° Improvement | Syllabus CMMI for Services: what about ITIL? – CMMI-SVC and ITIL What are the differences? 3. Improvement Methods