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document on social media. Based on a 2014 international survey commissioned by TeamQuest and conducted by Kelton Research
teamquest.com
New service or product
launch discussion
among business leaders
01
IT accurately predicts IT
requirements to support
business demand
03
New
service/product
launched
05
Service levels
remain consistent 07
Customers have a
good experience 09
IT and business
collaborate to forecast
business demand
02
IT plans and
provisions the
service
04
Demand spikes
06
Media attention is
focused on the new
service/product launched
08
Revenues soar and
stock price goes up10
Forewarned, forearmed... to be prepared is half the victory.
ANATOMY OF A DISASTER ANATOMY OF A SUCCESS
New service or product
launch discussion
among business leaders
01
Heavy waves of
traffic hit 03
Internal blame‐
storming begins 05
Media attention 07
Company resolves
problem 09
New service or product
launched with little input
from IT
02
Outage(s) occur ‐
service disruption04
Customer outrage /
user dissatisfaction06
Company
explanation/crisis
management
08
Customers remember,
remain uneasy10
It’s an integral part of our day‐to‐day business.”
“We plan for peak demands.
“We had record sales with
zero peformance issues.”
"We're currently experiencing
very high volume. Thanks for
your patience."
"It's embarrassing for one of
the nation's largest retailers to
have a Web site that can't
support a rush."
“All systems performed as
anticipated. We had no
surprises.”

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Infographic: Plan for Success!

  • 1. Copyright © 2015 TeamQuest Corporation. All Rights Reserved.Click to share this document on social media. Based on a 2014 international survey commissioned by TeamQuest and conducted by Kelton Research teamquest.com New service or product launch discussion among business leaders 01 IT accurately predicts IT requirements to support business demand 03 New service/product launched 05 Service levels remain consistent 07 Customers have a good experience 09 IT and business collaborate to forecast business demand 02 IT plans and provisions the service 04 Demand spikes 06 Media attention is focused on the new service/product launched 08 Revenues soar and stock price goes up10 Forewarned, forearmed... to be prepared is half the victory. ANATOMY OF A DISASTER ANATOMY OF A SUCCESS New service or product launch discussion among business leaders 01 Heavy waves of traffic hit 03 Internal blame‐ storming begins 05 Media attention 07 Company resolves problem 09 New service or product launched with little input from IT 02 Outage(s) occur ‐ service disruption04 Customer outrage / user dissatisfaction06 Company explanation/crisis management 08 Customers remember, remain uneasy10 It’s an integral part of our day‐to‐day business.” “We plan for peak demands. “We had record sales with zero peformance issues.” "We're currently experiencing very high volume. Thanks for your patience." "It's embarrassing for one of the nation's largest retailers to have a Web site that can't support a rush." “All systems performed as anticipated. We had no surprises.”