I created this PowerPoint as part of a presentation our team did for our department's Lunch and Learn series.

1. Remedy Tricks and Tips for Power-Users ( Building Blocks of Success ) Presented by : Charrisa Coulibaly Hector LaTorre Ambrose Stein Scott Mitchell

5. To begin searching with the Support Console tab, you must first be in the My Console part of the screen.

7. After selecting the criteria for your search. Hit the Search button. You will see the Assigned Work table update with the results of search you requested. Scroll through the Assigned Work table to find the specific record you want.

10. To conduct a Query by Example, begin with a new search screen. To bring-up a new search click on the Search icon on the toolbar that looks like a pair of binoculars.

14. Query by Example Demo

19. This results screen shows all 71 current open tickets in Remedy, regardless of the date, type or the technician assigned. Since we did not specify any of those qualifiers in our advanced search criteria box, the system does not consider them.

21. Once you save your searches you can view them by going to Actions> Save Search or Actions> View my Searches

22. Advanced Search Demo

25. After you click on the Reports icon the following window will appear showing the different styles of reports that are available. The report styles are basically templates. Select the report you want to use or create your own.

27. Now go back to your report screen and select the Report option from the main menu and choose Export To and select File

29. View your finished report in CSV format and format it and save to .XLS format as pictured here.

30. Reports Demo

38. Macro Demo

39. ?? Questions???

40. Thank You for attending!!!! The End!