1. Understanding …..
ISO 9000 (QMS)
ISO 14000 (EMS)
Relation between ISO 9000 and 14000
Success & Criticism

2. • ISO (International Organization for Standardization) is
the world’s largest developer of voluntary International
Standards.
• Founded in 1947. Head Quartered in Geneva
• Specifies standards for products and services
• Shares good practice to make industry more efficient and
effective.
• Published more than 19,500 International Standards
covering almost all aspects of technology and business.
• Source: ISO website

3. • Addresses various aspects of Quality Management
• Standards provide guideline to organizations develop products
and services to consistently meet customer’s requirements, and
improve Quality.
• Various standards in the ISO 9000 family:
o ISO 9001:2008 - sets out the requirements of a quality
management system
o ISO 9000:2005 - covers the basic concepts and language
o ISO 9004:2009 - focuses on how to make a quality management
system more efficient and effective
o ISO 19011:2011 - sets out guidance on internal and external audits
of quality management systems
 ISO 9001: QMS for companies creating new products.
 ISO 9002: Similar to ISO 9001, excluding creation of new
products.
 ISO 9003: for quality assurance in final inspection and test
of finished product

4. Top 10 countries for ISO 9001 certificates - 2010
Rank Country
No. of
certificates
1 China 2,97,037
2 Italy 1,38,892
3 Russian Federation 62,265
4 Spain 59,854
5 Japan 59,287
6 Germany 50,583
7 United Kingdom 44,849
8 India 33,250
9 USA 25,101
10 Korea, Republic of 24,778
ISO does not certify organizations itself. Numerous certification bodies exist,
which audit organizations and issue ISO 9001 compliance certificates.

5. • An environmental standard developed to check the rapid
growth of environmental pollution.
• The certification was started in 1992 to – as a result of
Uruguay round of the GATT negotiations and the Rio
Summit on the Environment.
• The standards in the ISO 14000 family, includes:
 ISO 14001:2004 :EMS-- Requirements with guidance for use .
Its usage can provide assurance to management and
employees as well as external stakeholders that
environmental impact is being measured and improved.
 ISO 14004:2004 :EMS– Provides general guidelines on
principles, systems and support techniques

6. • The benefits of using ISO 14001:2004 can include:
 Reduced cost of waste management
 Savings in consumption of energy and materials
 Improved corporate image among regulators,
customers and the public

7.  ISO 14000 is similar to ISO 9000 quality management
in that both pertain to the process of how a product is
produced, rather than to the product itself.
 As with ISO 9000, certification is performed by third-
party organizations rather than being awarded by
ISO directly. Whereas ISO 14000 standards, is
voluntary
 The ISO 19011 audit standard applies when auditing
for both 9000 and 14000 compliance at once.

8. Success Depends on :
 Commitment of senior management to monitor, control,
and improve quality.
 How well the ISO system integrates into current business
practices.
 How well the ISO system focuses on improving the
customer experience.
Criticism :
 Certifications are in fact often based on customer
contractual requirements rather than a desire to actually
improve quality.
 Amount of money, time, and paperwork required for
registration
 Prone to failure when a company is interested in
certification before quality