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Mobile BI For Banking Business Users
- 1. Mobility for Banking April, 2011
- 2. Legal disclaimerAll information contained in this presentation is provided under NDA The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This document is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
- 3. Successful banking organizations . . . provide each customer with unique and differentiating products and services and enable profitable growth They do it by… Understanding and anticipating dynamic customer needs Streamlining core banking processes Making good decisions and managing finance and risk Grow market share Have better cost-to-income ratio Increase customer satisfaction and profit margin
- 6. control your businessMobility enables you to anytime, anywhere Customer Service Mobilecommerce Loan approvals Bill payment Time and expense Social media …….. Marketing Executive Operations Sales IT
- 7. Enable mobile banking and payments on user devices of choice Access new markets and customer groups Empower customers with information anywhere, anytime Harness the power of mobility in banking organizations Result Result Result Reduced operational costs Increased revenues and profits Higher customer satisfaction rates than the competition
- 9. Let customers transfer money to existing bank or approved non-banking consumers
- 10. Enable customers to make bill payments and loan repayments
- 11. Let customers quickly check account transactions and payment information and receive individual alerts from any mobile device
- 12. Let corporate customers use mobile devices to manage cash position and release wire transfers
- 13. Allow customers to buy mobile- based products and services without visiting a bank branch
- 15. Thank You!
Editor's Notes
- [Talk track:]Overall message:SAP software helps you deliver differentiated products and services to customers and reduce overall costs and complexity and make optimal business decisions.Understanding and anticipating dynamic customer needs– Deliver differentiated products and services to customers with timely delivery of tailored bank products, product bundles, and services across all customer interactions.Making good decisions and managing risk and compliance – Make optimal business decisions with trusted real-time insight into bank operations and proactive management of enterprise-wide risk and compliance.Streamlining core banking processes – Reduce overall costs and complexity by streamlining all core banking processes and simplifying configuration of products and services.
- [Talk track:]Much of the world today operates in a mobile environment – and business is no exception. Business processes no longer require people to be tied to their desktops or landlines. As your employees, customers, partners, and the rest of the business ecosystem becomes mobile, companies are asking themselves the following questions: How can mobility solutions help us do what we do better?What simple tasks could businesspeople perform at any time, regardless of physical location?What are the five top-priority business services that could be delivered through mobile devices better , faster, and cheaper?Mobility can help make business processes more efficient and more cost-effective, for all types of businesspeople – executives, line-of-business managers, business consumers and individual users – as well as consumers and ecosystem. A telling example is that of approval workflows. Approvers no longer need to be logged on at desktop computers to approve requests, but can do so anywhere, which can drastically cut down the process time and increase employee productivity.
- [Talk track:]Enable mobile banking and payments on user devices of choice – By letting customers move from assisted channels, such as branches and call centers, to mobile self-service channels, you can better manage resources and increase employee productivity. It also introduces more streamlined, automated end-to-end business processes.Result:Reduced operational costs.Access new markets and customer groups– Mobile banking gives you a new channel that allows banking services to be done on mobile devices. Similar to the role of mobile commerce in retail, the business case for mobile banking is “adapt or die.” Depending on geography(for example, un-banked regions) or target group (for example, iPhone generation), serving the mobile channel is a prerequisite for the right to play in certain markets. This enables you to target marketing campaigns to sell high-margin products to the right customer at the right time. You can increase product holding per customer and cross- and up-sell opportunities. Result: Increased revenues and profits.Empower customers with information anywhere, anytime – Banks see significant differentiation potential by offering truly innovative mobile scenarios and leveraging new possibilities to better interact with customers.For example,customers can use mobile devices to:View account balances, account statements, and transaction historyCreate and manage alertsTransfer fundsLocate the nearest branch or ATMMake person-to-person paymentsDeposit checks remotelyActivate or cancel cardsManage rewards or loyalty pointsResult: Increased customer satisfaction rates – even higher then the competition.
- [Talk track:]Bank operations– reduce operational costsIn the wake of the worldwide financial crisis, banks are even more focused on cost savings. By allowing mobile banking via a device of the user’s choice, you can:Reduce operational costs by diverting customers from assisted channels to a mobile self-service channelLet customers transfer money to existing bank or approved non-banking consumersEnable customers to make bill payments and loan repaymentsMobility helps you improve customer service and deliver profitable results.Sales and marketing – open new revenue streamsBy providing mobile access to banking services to large segments of un-banked populations in developing countries or under-banked populations in industrialized countries, you can open new revenue streams in new markets. You can offer the following services:Allow customers to buy mobile-based products and services without visiting a bank branchProvide microfinance-related services to under-banked or un-banked consumers Service– create a better user experienceThe more channel choices you offer, the more attractive you are to new and existing customers. By enabling customers to manage finances irrespective of time and location, you build loyalty and increase satisfaction. Options for the bank include:Customers can quickly check account transactions and payment information and receive individual alerts from any mobile device.Corporate customers can use their mobile devices to manage their cash position and release wire transfers.Through an integrated mobile delivery of account balances, alerts, payments, and approvals, you can create a better user experience based on instant value and convenience.
- [Talk track:]In addition to the considerable benefits available to enterprise business consumers, mobility also gives the IT organization the opportunity to enable transformational value with no business disruption while lowering overall IT costs. How?FlexibilityCore business processes supported inside and outside the enterprise: react faster to changing business needs by extending functions available in mobile appsComprehensive mobile platform for businesses and consumers: design, configure, and deliver your own mobile appsConnected to SAP and non-SAP software and data sourcesAbility to extend mobile apps or build your own on top: buy or build maps with your own IT resources to meet your company needsSecurity and ControlSafe access at all times: employees have access to key information from any device at any location at any timeManagement and security of mobile devices on multiple platforms throughout the entire device lifecycleIncreased ROIExtended and enhanced use of SAP softwareIntegration with SAP applicationsInvestment in the future