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CONFIDENTIAL	
  




 X-Factor 2011 Twitter Insight
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Methodology
•  We use our social media
   monitoring platform,
   Testify Live with
   Salesforce Radian6, to
   monitor UK-based tweets
   relating to X Factor, over
   each weekend period of
   the live shows
                                                                       •  We record these figures
•  We search for mentions of                                              after each weekend of
   X Factor in various                                                    the live shows and can
   contexts to get an idea of                                             draw conclusions on
   volume and opinion on                                                  how opinion and share-
   contestants and judges                                                 of-conversation changes
                                                                          week-on-week
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Methodology




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Tweeting About the X Factor




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Total Tweets mentioning X Factor – Weekly
                                                  Tweets about X Factor
                   500000
Number of Tweets




                   400000

                   300000

                   200000

                   100000

                       0
                            Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10

         •  The final was by far the most popular weekend for tweets about the
            show, followed by the opening weekend.
         •  Frankie kept people interested in the show; when he left the show
            before Week 6, and after the subsequent interest in who would be
            voted back in, interest in the show clearly dropped off in the later
            weeks

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Tweeting About The Contestants




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Top 8 most Tweeted-about acts – Total Series
         Total Mentions % of total
                                                                                   •  Looking at the total amount
1          144,157                         14.03                                      of tweets about each act
                                                                                      over each weekend, Little
2          136,141                         13.25                                      Mix unsurprisingly finished
                                                                                      as the most discussed act.

3          113,181                         11.01                                   •  However Frankie was still
                                                                                      the 2nd most tweeted about
4          109,953                         10.70                                      act despite only being in
                                                                                      half the competition.
5          108,390                         10.55                                   •  Kitty & Amelia were only in
                                                                                      the competition for 6 weeks
6           99,747                            9.70                                    each, Kitty was mentioned
                                                                                      more despite Amelia
7           91,732                            8.93                                    making it to the final with
                                                                                      less acts to talk about.
8           55,589                            5.41

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Most Tweeted-about Act – Total Series

                  4%                 10%                                                           •  The chart shows the
                                                                                                      total Share of Voice for
            14%
                                                               5%                                     each act over the entire
                                                                      1%
                                                                                                      series based on
                                                                                                      mentions on Twitter
       2%
                                                                                                      each weekend
      3%
                                                                          13%
                                                                                                   •  It was the female
      9%                                                                                              contestants that earned
                                                                                                      the most tweets overall,
                                                                        5%                            yet Frankie was the 2nd
                                                                                                      most tweeted about act
           11%                                                                                        overall despite only
                                                     11%                                              being in the
                  11%
                                                                                                      competition for 5 weeks




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Weekly Tweets mentioning each Act
The Risk     100%


Little Mix
             90%

Nu vibe
2 Shoes      80%



Sophie       70%

Amelia
             60%
Misha B
Janet        50%


James
             40%
Marcus
Craig        30%


Frankie
             20%
Jonjo
Sami         10%


Johnny        0%

Kitty         Week 1   Week 2   Week 3   Week 4                     Week 5                    Week 6                    Week 7   Week 8   Week 9   Week 10


•  The graph shows each act’s share of tweets and how they
   changed each weekend

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Tweeting Who Should Win




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% of Tweets mentioning an act to win – Total Series

                                                                                                   •  The chart shows
                                                                 Marcus                               each act’s Share of
                                                                  26%                                 Voice over the
                                                                                                      whole series for
                                                                                                      tweets saying they
                                                                                                      should win



   Little Mix
      46%
                                                                         Janet
                                                                          3%
                                                            Misha B
                                                              5%
                     Amelia
                      10%

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Win % of each act based on Tweets - Weekly
 The Risk     100%

 Little Mix   90%

 Nu vibe      80%
 Sophie
              70%
 Amelia
              60%
 Misha
              50%
 Janet

 Marcus       40%

 Craig        30%

 Frankie      20%
 Sami
              10%
 Johnny
               0%
 Kitty          Week 2   Week 3   Week 4        Week 5                  Week 6                   Week 7               Week 8   Week 9   Week 10   Week 10
                                                                                                                                          Sat      Sun

•  The graph shows the Share of Tweets each weekend for each act in terms of
   tweets saying they should win.
•  The girl’s category started off as the strongest contenders, before Little Mix &
   Marcus emerged as clear favourites after Week 6.

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Weekly Win Percentage Share of Tweets
     The table shows the weekly percentage share of tweets that said an act should
     win. At least one of the 2 acts that had the fewest share was always in the bottom 2
               Week 1          Week 2         Week 3      Week 4         Week 5                 Week 6                  Week 7               Week 8          Week 9          Week 10 Sat Week 10 Sun
                                                  Percentage Share of Tweets saying an act should win
Kitty                 2.34          4.4          6.20        6.70                4.10                   3.70                                                                               
Johnny                 7.3           10         26.60       10.50                6.50                                                                                                      
Sami                  1.65          2.5          1.20                                                                                                                                      
Jonjo                 0.74                                                                                                                                                                 
Frankie                4.5          4.7          6.50        6.80                7.40                                                                                                      
Craig                  9.3          8.8          3.80       12.10               14.70                  12.80                    4.70                                                       
Marcus                 4.8          6.1          7.00       14.90               31.90                  31.80                   17.00            34.90            28.90            26.90            28.50
James                  2.6                                                                                                                                                               
Janet                   26         17.8         13.00        6.70                7.60                   5.90                    3.30             6.10                                    
Misha                 19.1         20.3         21.20       11.50               10.10                   5.90                    5.30             8.80            15.30                   
Amelia                 5.9                                                                             25.60                   15.20            23.80            19.70            21.60  
Sophie                 3.8          7.6          6.80        5.20                                                                                                                        
2 Shoes               1.88                                                                                                                                                               
Nu vibe                2.8         1.56                                                                                                                                                  
Little Mix            0.62            3          2.70       18.00               10.20                  14.30                   54.50            26.50            36.10            51.50            71.50
The Risk               6.7         13.2          5.00        7.70                7.50                                                                                                    
                                                                   Bottom 3,
               No Public   Nu Vibe   Sami and          Sophie and Kitty and                     Kitty and             Craig and              janet and       No public
    Bottom 2                                                                                                                                                                    n/a              n/a
                 vote    and Frankie   Kitty             Misha    Johnny and                     Misha                 Amelia                  misha           vote
                                                                    The Risk
                                                                  Johnny and                                                                                                                  Little Mix
Eliminated                     Nu Vibe         Sami      Sophie                                    Kitty                  Craig               Janet           Misha            Amelia
                                                                    The Risk                                                                                                                     Win




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Tweeting About The Judges




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Most Tweeted-about Judge – Total Series

26%                          24%                                          •  Over the 10 weekends, Kelly
                                                                             was the most discussed
                                                                             Judge on Twitter, followed
                                                                             by Tulisa, Louis, and Gary,
                                                                             who was the least talked
                                                                             about judge
                                  20%
30%                                                                       •  Kelly’s absence due to
                                                                             illness in week 4, the
                                                                             dominance of her girls in the
  Total Mentions   % of Total                                                early weeks, and Amelia’s
      101,288       30.44                                                    comeback towards the end
                                                                             offer reasons as to why she
      86,448        25.98                                                    got people talking the most
      78,882        23.71
      66,105        19.88

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Weekly Tweets mentioning each Judge
         100%

Tulisa   90%

         80%

         70%
Kelly
         60%

         50%

Gary     40%

         30%

         20%
Louis
         10%

          0%
          Week 1   Week 2   Week 3    Week 4                    Week 5                   Week 6                     Week 7   Week 8   Week 9 Week 10

•  The graph shows how each judges Share of Tweets changed each weekend
•  The spike for Louis in Week 5 was when he was forced to choose between his 2
   acts; Kitty & Johnny
•  The spike for Kelly in Week 4 was due to her ‘dubious’ absence, and she takes a
   larger share in Weeks 8 & 9 when she still had 3 acts remaining

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Meet Testify


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How we work…




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We are Testify – THE Social CRM Agency
WHO ARE WE?
We are a Social CRM agency focused on
driving awareness, advocacy and
conversion through influence and
engagement.                                                             ABOUT OUR FOUNDERS:
                                                                        •          Mark Joseph and John Barton
                                                                        •           Founders of Steak Social and Steak Affilliate
                                                                                   departments
                                                                        •          Campaign Award Winners: Social Media Innovation/
                                                                                   Digital Strategy 2010/2011 – Media Week 30 Under 30




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Brands working with Testify…




 Our Services…
  LISTEN           INNOVATE                      MONITOR                                                          PROMOTE      PERFORM
  & PLAN             & BUILD                     & ENGAGE                                                          & REACH    & CONVERT
Social Auditing          Concepting     Social PR Benchmarking                                             Digital Display   Facebook Commerce
 Benchmarking        Facebook Apps          Social PR Monitoring                                              Paid Search         Social Affiliates
Social Strategy    Smartphone Apps      Influencer Identification                                  Facebook Marketplace          Lead Generation
                  Landing Page Build         Influencer Outreach                                          Fan Generation       Audience Retention
                           Mini Sites             Crowdsourcing                                 Social Shopper Marketing
                   Social Commerce


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Social CRM Agency Testify Digital Xfactor 2011: Twitter Insight & Monitoring Report

  • 1. CONFIDENTIAL   X-Factor 2011 Twitter Insight COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    REGISTERED  &  IPA  PITCH  PROTECTED    
  • 2. Methodology •  We use our social media monitoring platform, Testify Live with Salesforce Radian6, to monitor UK-based tweets relating to X Factor, over each weekend period of the live shows •  We record these figures •  We search for mentions of after each weekend of X Factor in various the live shows and can contexts to get an idea of draw conclusions on volume and opinion on how opinion and share- contestants and judges of-conversation changes week-on-week COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 3. Methodology COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 4. Tweeting About the X Factor COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 5. Total Tweets mentioning X Factor – Weekly Tweets about X Factor 500000 Number of Tweets 400000 300000 200000 100000 0 Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 •  The final was by far the most popular weekend for tweets about the show, followed by the opening weekend. •  Frankie kept people interested in the show; when he left the show before Week 6, and after the subsequent interest in who would be voted back in, interest in the show clearly dropped off in the later weeks COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 6. Tweeting About The Contestants COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 7. Top 8 most Tweeted-about acts – Total Series Total Mentions % of total •  Looking at the total amount 1 144,157 14.03 of tweets about each act over each weekend, Little 2 136,141 13.25 Mix unsurprisingly finished as the most discussed act. 3 113,181 11.01 •  However Frankie was still the 2nd most tweeted about 4 109,953 10.70 act despite only being in half the competition. 5 108,390 10.55 •  Kitty & Amelia were only in the competition for 6 weeks 6 99,747 9.70 each, Kitty was mentioned more despite Amelia 7 91,732 8.93 making it to the final with less acts to talk about. 8 55,589 5.41 COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 8. Most Tweeted-about Act – Total Series 4% 10% •  The chart shows the total Share of Voice for 14% 5% each act over the entire 1% series based on mentions on Twitter 2% each weekend 3% 13% •  It was the female 9% contestants that earned the most tweets overall, 5% yet Frankie was the 2nd most tweeted about act 11% overall despite only 11% being in the 11% competition for 5 weeks COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 9. Weekly Tweets mentioning each Act The Risk 100% Little Mix 90% Nu vibe 2 Shoes 80% Sophie 70% Amelia 60% Misha B Janet 50% James 40% Marcus Craig 30% Frankie 20% Jonjo Sami 10% Johnny 0% Kitty Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 •  The graph shows each act’s share of tweets and how they changed each weekend COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 10. Tweeting Who Should Win COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 11. % of Tweets mentioning an act to win – Total Series •  The chart shows Marcus each act’s Share of 26% Voice over the whole series for tweets saying they should win Little Mix 46% Janet 3% Misha B 5% Amelia 10% COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 12. Win % of each act based on Tweets - Weekly The Risk 100% Little Mix 90% Nu vibe 80% Sophie 70% Amelia 60% Misha 50% Janet Marcus 40% Craig 30% Frankie 20% Sami 10% Johnny 0% Kitty Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 10 Sat Sun •  The graph shows the Share of Tweets each weekend for each act in terms of tweets saying they should win. •  The girl’s category started off as the strongest contenders, before Little Mix & Marcus emerged as clear favourites after Week 6. COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 13. Weekly Win Percentage Share of Tweets The table shows the weekly percentage share of tweets that said an act should win. At least one of the 2 acts that had the fewest share was always in the bottom 2   Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Sat Week 10 Sun   Percentage Share of Tweets saying an act should win Kitty 2.34 4.4 6.20 6.70 4.10 3.70           Johnny 7.3 10 26.60 10.50 6.50             Sami 1.65 2.5 1.20                 Jonjo 0.74                     Frankie 4.5 4.7 6.50 6.80 7.40             Craig 9.3 8.8 3.80 12.10 14.70 12.80 4.70         Marcus 4.8 6.1 7.00 14.90 31.90 31.80 17.00 34.90 28.90 26.90 28.50 James 2.6                     Janet 26 17.8 13.00 6.70 7.60 5.90 3.30 6.10       Misha 19.1 20.3 21.20 11.50 10.10 5.90 5.30 8.80 15.30     Amelia 5.9         25.60 15.20 23.80 19.70 21.60   Sophie 3.8 7.6 6.80 5.20               2 Shoes 1.88                     Nu vibe 2.8 1.56                   Little Mix 0.62 3 2.70 18.00 10.20 14.30 54.50 26.50 36.10 51.50 71.50 The Risk 6.7 13.2 5.00 7.70 7.50             Bottom 3, No Public Nu Vibe Sami and Sophie and Kitty and Kitty and Craig and janet and No public Bottom 2 n/a n/a vote and Frankie Kitty Misha Johnny and Misha Amelia misha vote The Risk Johnny and Little Mix Eliminated   Nu Vibe Sami Sophie Kitty Craig Janet Misha Amelia The Risk Win COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 14. Tweeting About The Judges COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 15. Most Tweeted-about Judge – Total Series 26% 24% •  Over the 10 weekends, Kelly was the most discussed Judge on Twitter, followed by Tulisa, Louis, and Gary, who was the least talked about judge 20% 30% •  Kelly’s absence due to illness in week 4, the dominance of her girls in the Total Mentions % of Total early weeks, and Amelia’s 101,288 30.44 comeback towards the end offer reasons as to why she 86,448 25.98 got people talking the most 78,882 23.71 66,105 19.88 COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 16. Weekly Tweets mentioning each Judge 100% Tulisa 90% 80% 70% Kelly 60% 50% Gary 40% 30% 20% Louis 10% 0% Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 •  The graph shows how each judges Share of Tweets changed each weekend •  The spike for Louis in Week 5 was when he was forced to choose between his 2 acts; Kitty & Johnny •  The spike for Kelly in Week 4 was due to her ‘dubious’ absence, and she takes a larger share in Weeks 8 & 9 when she still had 3 acts remaining COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 17. Meet Testify COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 18. How we work… COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 19. We are Testify – THE Social CRM Agency WHO ARE WE? We are a Social CRM agency focused on driving awareness, advocacy and conversion through influence and engagement. ABOUT OUR FOUNDERS: •  Mark Joseph and John Barton •  Founders of Steak Social and Steak Affilliate departments •  Campaign Award Winners: Social Media Innovation/ Digital Strategy 2010/2011 – Media Week 30 Under 30 COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 20. Brands working with Testify… Our Services… LISTEN INNOVATE MONITOR PROMOTE PERFORM & PLAN & BUILD & ENGAGE & REACH & CONVERT Social Auditing Concepting Social PR Benchmarking Digital Display Facebook Commerce Benchmarking Facebook Apps Social PR Monitoring Paid Search Social Affiliates Social Strategy Smartphone Apps Influencer Identification Facebook Marketplace Lead Generation Landing Page Build Influencer Outreach Fan Generation Audience Retention Mini Sites Crowdsourcing Social Shopper Marketing Social Commerce COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED    
  • 21. Thank You! COPYRIGHT  TESTIFY  DIGITAL  LTD.  ALL  RIGHTS  RESERVED