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• PART 
BAN 
the BULLET 
An Irreverent Guide to Producing 
Presentations that Get Results 
Alan Hoffman ▪ The Mission Group ▪ San Diego, California ▪ alan@missionconsult.com 
© 2013 by The Mission Group. All Rights Reserved. 
2
“The Prince of PowerPoint, 
Alan Hoffman, wields his 
laptop like a sword – or a 
magic wand.” 
— Nationally-recognized columnist 
Richard Louv, San Diego Union- 
Tribune, June 13, 2004.
In the first lesson, we learned how 
to avoid using bulleted lists. 
In this lesson (#2), we’ll see how 
expanding your graphics can make 
your message more compelling.
Expand Your Graphics 
The next 
lesson: 
Expand 
your 
graphics. 
PRESENTATIONS WITH IMPACT 
Avoid 
Bulleted 
Lists 
1 Expand 
Your 
Graphics 
2 
Ensure 
Legibility 
3 
4 
Split Your 
Slides 
5 
Explain 
Everything 
12
Expand Your Graphics 
2 
PRESENTATIONS WITH IMPACT 
The market for hybrid 
electric transit vehicles is 
expected to grow by 
double-digits annually 
over the next 10 years. 
Expand Your Graphics. 
We’ve all 
seen the 
typical slide 
where text 
is dominant 
and images 
are small 
and difficult 
to read.
Expand Your Graphics 
2 
PRESENTATIONS WITH IMPACT 
The market for hybrid-electric 
transit vehicles is 
expected to grow by double-digits 
annually over the next 10 years. 
Full-screen 
images give 
your 
audience 
something 
to look at.
Expand Your Graphics 
2 
PRESENTATIONS WITH IMPACT 
The market for hybrid-electric 
transit vehicles is 
expected to grow by double-digits 
annually over the next 10 years. 
Greater 
Visual 
Interest = 
More Eye 
Movement. 
More Eye 
Movement 
= 
More Brain 
Activity 
More Brain 
Activity = 
Greater 
Receptivity.
Let’s take a look at another slide.
Let’s take a look at another slide. 
It’s about the effectiveness 
of a management strategy 
on improving a firm’s stock price.
Strategic Service Vision 
and Service Profit Chain 
Management 
Growth in stock share 
prices, 1986-1995, 
Service Profit Chain vs. 
Comparison Firms, 
compared with Growth in 
the Standard & Poor’s 
500 Common Stock 
Index. 
Source: Heskett, James L., W. 
Earl Sasser, and Leonard 
A. Schlesinger (1997), The 
Service Profit Chain, The 
Free Press, New York. 
150 
125 
100 
75 
50 
25 
0 
% Increase 
Service Profit Chain 
S & P 500 Average 
Comparision Firms 
Example #2: 
Source: 
Bill Rhey and 
Robert McMurrian, 
University of 
Tampa, 
The Service 
Profit Chain
Strategic Service Vision 
and Service Profit Chain 
Management 
Growth in stock share 
prices, 1986-1995, 
Service Profit Chain vs. 
Comparison Firms, 
compared with Growth in 
the Standard & Poor’s 
500 Common Stock 
Index. 
Source: Heskett, James L., W. 
Earl Sasser, and Leonard 
A. Schlesinger (1997), The 
Service Profit Chain, The 
Free Press, New York. 
150 
125 
100 
75 
50 
25 
0 
% Increase 
Service Profit Chain 
S & P 500 Average 
Comparision Firms 
Example #2: 
How long 
did it take 
you to 
figure out 
what this 
slide was 
actually 
saying? 
Source: 
Bill Rhey and 
Robert McMurrian, 
University of 
Tampa, 
The Service 
Profit Chain
Here’s a quick assessment:
Strategic Service Vision 
and Service Profit Chain 
Management 
Growth in stock share 
prices, 1986-1995, 
Service Profit Chain vs. 
Comparison Firms, 
compared with Growth in 
the Standard & Poor’s 
500 Common Stock 
Index. 
Source: Heskett, James L., W. 
Earl Sasser, and Leonard 
A. Schlesinger (1997), The 
Service Profit Chain, The 
Free Press, New York. 
150 
125 
100 
75 
50 
25 
0 
% Increase 
Service Profit Chain 
S & P 500 Average 
Comparision Firms 
Title does not 
describe actual 
slide content, is 
too dominant. 
Source: 
Bill Rhey and 
Robert McMurrian, 
University of 
Tampa, 
The Service 
Profit Chain
Strategic Service Vision 
and Service Profit Chain 
Management 
Growth in stock share 
prices, 1986-1995, 
Service Profit Chain vs. 
Comparison Firms, 
compared with Growth in 
the Standard & Poor’s 
500 Common Stock 
Index. 
Source: Heskett, James L., W. 
Earl Sasser, and Leonard 
A. Schlesinger (1997), The 
Service Profit Chain, The 
Free Press, New York. 
150 
125 
100 
75 
50 
25 
0 
% Increase 
Service Profit Chain 
S & P 500 Average 
Comparision Firms 
Title does not 
describe actual 
slide content, is 
too dominant. 
Graphic is 
small and 
difficult to 
read 
Source: 
Bill Rhey and 
Robert McMurrian, 
University of 
Tampa, 
The Service 
Profit Chain
Strategic Service Vision 
and Service Profit Chain 
Management 
Growth in stock share 
prices, 1986-1995, 
Service Profit Chain vs. 
Comparison Firms, 
compared with Growth in 
the Standard & Poor’s 
500 Common Stock 
Index. 
Source: Heskett, James L., W. 
Earl Sasser, and Leonard 
A. Schlesinger (1997), The 
Service Profit Chain, The 
Free Press, New York. 
150 
125 
100 
75 
50 
25 
0 
% Increase 
Service Profit Chain 
S & P 500 Average 
Comparision Firms 
Title does not 
describe actual 
slide content, is 
too dominant. 
Description 
repeats info 
in legend. 
Graphic is 
small and 
difficult to 
read 
Source: 
Bill Rhey and 
Robert McMurrian, 
University of 
Tampa, 
The Service 
Profit Chain
Strategic Service Vision 
and Service Profit Chain 
Management 
Growth in stock share 
prices, 1986-1995, 
Service Profit Chain vs. 
Comparison Firms, 
compared with Growth in 
the Standard & Poor’s 
500 Common Stock 
Index. 
Source: Heskett, James L., W. 
Earl Sasser, and Leonard 
A. Schlesinger (1997), The 
Service Profit Chain, The 
Free Press, New York. 
150 
125 
100 
75 
50 
25 
0 
% Increase 
Service Profit Chain 
S & P 500 Average 
Comparision Firms 
Title does not 
describe actual 
slide content, is 
too dominant. 
Description 
repeats info 
in legend. 
Graphic is 
small and 
difficult to 
read 
Legend is 
difficult to 
match to 
graphic 
Source: 
Bill Rhey and 
Robert McMurrian, 
University of 
Tampa, 
The Service 
Profit Chain
Let’s make the graphic 
the centerpiece of this slide 
and use it to tell the key story.
Slide Re-do: 
THE STRATEGIC SERVICE VISION 
AND SERVICE PROFIT CHAIN MANAGEMENT 
The 
original 
headline 
was more 
of a label. 
Here, we 
turned it 
into a 
label.
Slide Re-do: 
THE STRATEGIC SERVICE VISION 
AND SERVICE PROFIT CHAIN MANAGEMENT 
Firms that follow the Service Profit Chain 
model grow faster than their peers. 
The main 
point of the 
slide was 
never 
actually 
stated 
before! We 
make it the 
most 
prominent 
element.
Slide Re-do: 
THE STRATEGIC SERVICE VISION 
AND SERVICE PROFIT CHAIN MANAGEMENT 
Growth 
in Stock 
Share 
Prices 
(1986-1995) 
150% 
125% 
100% 
75% 
50% 
25% 
Source: 
Heskett, James L., 
W. Earl Sasser, 
and Leonard A. 
Schlesinger (1997), 
The Service Profit 
Chain, The Free Press, 
New York. 
Firms that follow the Service Profit Chain 
model grow faster than their peers. 
The 
graphic 
becomes 
the main 
body of the 
slide, with 
a clear 
title.
Slide Re-do: 
THE STRATEGIC SERVICE VISION 
AND SERVICE PROFIT CHAIN MANAGEMENT 
Growth 
in Stock 
Share 
Prices 
(1986-1995) 
150% 
125% 
100% 
75% 
50% 
25% 
SS&&PP 
550000 
AAvveerraaggee 
Source: 
Heskett, James L., 
W. Earl Sasser, 
and Leonard A. 
Schlesinger (1997), 
The Service Profit 
Chain, The Free Press, 
New York. 
Firms that follow the Service Profit Chain 
model grow faster than their peers. 
Each 
element 
will be 
introduced 
one at a 
time to 
emphasize 
the 
message.
Slide Re-do: 
THE STRATEGIC SERVICE VISION 
AND SERVICE PROFIT CHAIN MANAGEMENT 
Growth 
in Stock 
Share 
Prices 
(1986-1995) 
150% 
125% 
100% 
75% 
50% 
25% 
SSeerrvviiccee 
PPrrooffiitt 
CChhaaiinn 
SS&&PP 
550000 
AAvveerraaggee 
Source: 
Heskett, James L., 
W. Earl Sasser, 
and Leonard A. 
Schlesinger (1997), 
The Service Profit 
Chain, The Free Press, 
New York. 
Firms that follow the Service Profit Chain 
model grow faster than their peers. 
Each 
element 
will be 
introduced 
one at a 
time to 
emphasize 
the 
message.
Slide Re-do: 
THE STRATEGIC SERVICE VISION 
AND SERVICE PROFIT CHAIN MANAGEMENT 
Growth 
in Stock 
Share 
Prices 
(1986-1995) 
150% 
125% 
100% 
75% 
50% 
25% 
SSeerrvviiccee 
PPrrooffiitt 
CChhaaiinn 
SS&&PP 
550000 
AAvveerraaggee 
CCoommppaarr-- 
iissoonn 
FFiirrmmss 
Source: Heskett, James 
L., W. Earl Sasser, and 
Leonard A. Schlesinger 
(1997), The Service 
Profit Chain, The Free 
Press, New York. 
Firms that follow the Service Profit Chain 
model grow faster than their peers. 
The larger 
graphic 
highlights 
the 
differences 
among the 
three types 
of firms.
Be sure to check out Lesson 3: 
Ensure Legibility. 
Available at: 
www.slideshare.net/TheMissionGroup/ 
improving-your-powerpoint-presentations-pt-3
Clarity, focus, 
and visual interest 
→ success.
Do you need to take 
your presentations 
to the next level? 
We can help! 
Workshops Consulting Design
Clarity, focus, and visual interest => 
Thank 
You! 
success. 
Alan Hoffman 
“The Prince of PowerPoint” 
alan@missionconsult.com (619) 232-1776

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Ban the Bullet 2: Improving Your PowerPoint Presentations, pt. 2

  • 1. • PART BAN the BULLET An Irreverent Guide to Producing Presentations that Get Results Alan Hoffman ▪ The Mission Group ▪ San Diego, California ▪ alan@missionconsult.com © 2013 by The Mission Group. All Rights Reserved. 2
  • 2. “The Prince of PowerPoint, Alan Hoffman, wields his laptop like a sword – or a magic wand.” — Nationally-recognized columnist Richard Louv, San Diego Union- Tribune, June 13, 2004.
  • 3. In the first lesson, we learned how to avoid using bulleted lists. In this lesson (#2), we’ll see how expanding your graphics can make your message more compelling.
  • 4. Expand Your Graphics The next lesson: Expand your graphics. PRESENTATIONS WITH IMPACT Avoid Bulleted Lists 1 Expand Your Graphics 2 Ensure Legibility 3 4 Split Your Slides 5 Explain Everything 12
  • 5. Expand Your Graphics 2 PRESENTATIONS WITH IMPACT The market for hybrid electric transit vehicles is expected to grow by double-digits annually over the next 10 years. Expand Your Graphics. We’ve all seen the typical slide where text is dominant and images are small and difficult to read.
  • 6. Expand Your Graphics 2 PRESENTATIONS WITH IMPACT The market for hybrid-electric transit vehicles is expected to grow by double-digits annually over the next 10 years. Full-screen images give your audience something to look at.
  • 7. Expand Your Graphics 2 PRESENTATIONS WITH IMPACT The market for hybrid-electric transit vehicles is expected to grow by double-digits annually over the next 10 years. Greater Visual Interest = More Eye Movement. More Eye Movement = More Brain Activity More Brain Activity = Greater Receptivity.
  • 8. Let’s take a look at another slide.
  • 9. Let’s take a look at another slide. It’s about the effectiveness of a management strategy on improving a firm’s stock price.
  • 10. Strategic Service Vision and Service Profit Chain Management Growth in stock share prices, 1986-1995, Service Profit Chain vs. Comparison Firms, compared with Growth in the Standard & Poor’s 500 Common Stock Index. Source: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger (1997), The Service Profit Chain, The Free Press, New York. 150 125 100 75 50 25 0 % Increase Service Profit Chain S & P 500 Average Comparision Firms Example #2: Source: Bill Rhey and Robert McMurrian, University of Tampa, The Service Profit Chain
  • 11. Strategic Service Vision and Service Profit Chain Management Growth in stock share prices, 1986-1995, Service Profit Chain vs. Comparison Firms, compared with Growth in the Standard & Poor’s 500 Common Stock Index. Source: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger (1997), The Service Profit Chain, The Free Press, New York. 150 125 100 75 50 25 0 % Increase Service Profit Chain S & P 500 Average Comparision Firms Example #2: How long did it take you to figure out what this slide was actually saying? Source: Bill Rhey and Robert McMurrian, University of Tampa, The Service Profit Chain
  • 12. Here’s a quick assessment:
  • 13. Strategic Service Vision and Service Profit Chain Management Growth in stock share prices, 1986-1995, Service Profit Chain vs. Comparison Firms, compared with Growth in the Standard & Poor’s 500 Common Stock Index. Source: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger (1997), The Service Profit Chain, The Free Press, New York. 150 125 100 75 50 25 0 % Increase Service Profit Chain S & P 500 Average Comparision Firms Title does not describe actual slide content, is too dominant. Source: Bill Rhey and Robert McMurrian, University of Tampa, The Service Profit Chain
  • 14. Strategic Service Vision and Service Profit Chain Management Growth in stock share prices, 1986-1995, Service Profit Chain vs. Comparison Firms, compared with Growth in the Standard & Poor’s 500 Common Stock Index. Source: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger (1997), The Service Profit Chain, The Free Press, New York. 150 125 100 75 50 25 0 % Increase Service Profit Chain S & P 500 Average Comparision Firms Title does not describe actual slide content, is too dominant. Graphic is small and difficult to read Source: Bill Rhey and Robert McMurrian, University of Tampa, The Service Profit Chain
  • 15. Strategic Service Vision and Service Profit Chain Management Growth in stock share prices, 1986-1995, Service Profit Chain vs. Comparison Firms, compared with Growth in the Standard & Poor’s 500 Common Stock Index. Source: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger (1997), The Service Profit Chain, The Free Press, New York. 150 125 100 75 50 25 0 % Increase Service Profit Chain S & P 500 Average Comparision Firms Title does not describe actual slide content, is too dominant. Description repeats info in legend. Graphic is small and difficult to read Source: Bill Rhey and Robert McMurrian, University of Tampa, The Service Profit Chain
  • 16. Strategic Service Vision and Service Profit Chain Management Growth in stock share prices, 1986-1995, Service Profit Chain vs. Comparison Firms, compared with Growth in the Standard & Poor’s 500 Common Stock Index. Source: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger (1997), The Service Profit Chain, The Free Press, New York. 150 125 100 75 50 25 0 % Increase Service Profit Chain S & P 500 Average Comparision Firms Title does not describe actual slide content, is too dominant. Description repeats info in legend. Graphic is small and difficult to read Legend is difficult to match to graphic Source: Bill Rhey and Robert McMurrian, University of Tampa, The Service Profit Chain
  • 17. Let’s make the graphic the centerpiece of this slide and use it to tell the key story.
  • 18. Slide Re-do: THE STRATEGIC SERVICE VISION AND SERVICE PROFIT CHAIN MANAGEMENT The original headline was more of a label. Here, we turned it into a label.
  • 19. Slide Re-do: THE STRATEGIC SERVICE VISION AND SERVICE PROFIT CHAIN MANAGEMENT Firms that follow the Service Profit Chain model grow faster than their peers. The main point of the slide was never actually stated before! We make it the most prominent element.
  • 20. Slide Re-do: THE STRATEGIC SERVICE VISION AND SERVICE PROFIT CHAIN MANAGEMENT Growth in Stock Share Prices (1986-1995) 150% 125% 100% 75% 50% 25% Source: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger (1997), The Service Profit Chain, The Free Press, New York. Firms that follow the Service Profit Chain model grow faster than their peers. The graphic becomes the main body of the slide, with a clear title.
  • 21. Slide Re-do: THE STRATEGIC SERVICE VISION AND SERVICE PROFIT CHAIN MANAGEMENT Growth in Stock Share Prices (1986-1995) 150% 125% 100% 75% 50% 25% SS&&PP 550000 AAvveerraaggee Source: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger (1997), The Service Profit Chain, The Free Press, New York. Firms that follow the Service Profit Chain model grow faster than their peers. Each element will be introduced one at a time to emphasize the message.
  • 22. Slide Re-do: THE STRATEGIC SERVICE VISION AND SERVICE PROFIT CHAIN MANAGEMENT Growth in Stock Share Prices (1986-1995) 150% 125% 100% 75% 50% 25% SSeerrvviiccee PPrrooffiitt CChhaaiinn SS&&PP 550000 AAvveerraaggee Source: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger (1997), The Service Profit Chain, The Free Press, New York. Firms that follow the Service Profit Chain model grow faster than their peers. Each element will be introduced one at a time to emphasize the message.
  • 23. Slide Re-do: THE STRATEGIC SERVICE VISION AND SERVICE PROFIT CHAIN MANAGEMENT Growth in Stock Share Prices (1986-1995) 150% 125% 100% 75% 50% 25% SSeerrvviiccee PPrrooffiitt CChhaaiinn SS&&PP 550000 AAvveerraaggee CCoommppaarr-- iissoonn FFiirrmmss Source: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger (1997), The Service Profit Chain, The Free Press, New York. Firms that follow the Service Profit Chain model grow faster than their peers. The larger graphic highlights the differences among the three types of firms.
  • 24. Be sure to check out Lesson 3: Ensure Legibility. Available at: www.slideshare.net/TheMissionGroup/ improving-your-powerpoint-presentations-pt-3
  • 25. Clarity, focus, and visual interest → success.
  • 26. Do you need to take your presentations to the next level? We can help! Workshops Consulting Design
  • 27. Clarity, focus, and visual interest => Thank You! success. Alan Hoffman “The Prince of PowerPoint” alan@missionconsult.com (619) 232-1776