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Serving More
   Doing More
The Roles of the Board
Agenda
• Where we are going       • Recruiting a strategically
                             composed board
• Attracting influential
                              – Attributes
  and affluent potential
                              – Deep engagement
  board members and
                              –
  donors                        Powerful stewardship
                              – Philanthropic
   – The process
                                investments
   – Our roles
                              – The recruitment
   – What about the
                                conversation
     economy
                           • Moving forward
Job #1 – Mission, Vision, Values
•   Know the vision and Girls Inc “story”
•   Be able to tell, with passion
•   Be authentic, underpin with values
•   Concrete examples, stories, statistics, third party endorsements
•   Focus on impact and outcomes




                           (C) The Osborne Group, Inc.                 3
How Can We Help You?
• Make the vision and
  story your own
• Increase comfort in
  sharing it
Attracting Affluent and
   Influential Others
As donors, champions, potential
       board members
Fill the Funnel
Before the Pipeline!
 • Share the message with
   as many people as
   possible
   –   One-on-one
   –   Small gatherings
   –   Large events
   –   Various media
   –   In the elevator!
Communicate and Engage**”Forces of Good”
        The Power of “Vision Meetings”




Mission           Vision                       Values



                 (c) The Osborne Group, Inc.            7
A Word About the Economy




        (C) The Osborne Group, Inc.   8
Navigating This Downturn*
      *“When Growth Stalls”, Olson, von Beven, HBR March 2008



  Factors                                Factors
within your                              outside
  control                              your control
                                                      Economic
                                          13%
   87%        Strategic
                                                      Downturn –
              Factors – 70%
                                                      4%


              Organizational
              Factors – 17%



                                 9                    (C) The Osborne Group, Inc.
Suze Orman




             10   (C) The Osborne Group, Inc.
Still Giving But to Fewer*
*Forbes Magazine Interview with Financial Advisors.2.16.09

                                             • Taking a wait and See
                                             • Sticking with existing
                                               partnerships
                                             • Focusing on values and
                                               alignment
                                             • Seeking leverage and
                                               collaboration
                                             • Desire impact and
                                               meaning
                                             • Looking for transparency
                                               and accountability
                                             • Want hands on
                                               engagement



                    (C) The Osborne Group, Inc.                     11
Job #2 -- Investing
• Giving stretch gifts annually and joyfully
  – 20%+ of philanthropy goal
• Giving to special campaigns and initiatives
  – 35%+ of goal
• Increasing gifts over time
• Including all decision makers
• Providing feedback


                    (C) The Osborne Group, Inc.   12
Counter Gloomy Media Messages

                               • The media is reporting
                                 drops in giving and
                                 that affects our
                                 donors
                               • Counter with donor to
                                 donor messages about
                                 “Why I’m still giving”



        (C) The Osborne Group, Inc.                 13
Business Week™
                         When Service Means Survival
• Flex your workforce
• Spoil your best staff
• Invest in simple technology
• Baby your best customers
“Shifting resources from acquiring
   new customers to keeping old
   ones”




(C) The Osborne Group, Inc.           14
Recession Proof Your Fundraising
                 *Seizing the Day in Slippery Times- New York Times 5.21.08




1.   Coddle your best
     “customers”
2.   Stay in contact
3.   Stand out from the
     pack
4.   Be flexible
5.   Stay visible
6.   Diversify
7.   Look after your best
     staff
                                      (C) The Osborne Group, Inc.             15
     (C) The Osborne Group, Inc.
“WOW” Experiences




     (C) The Osborne Group, Inc.   16
Some Things in Your Control!**Leadership,
                         March 2008


       1.   Remember that the downturn won’t last
       2.   Encourage optimism
       3.   Ask better questions
       4.   Risk still works
       5.   Celebrate success
       6.   Invest in top 5%
       7.   Time for fresh ideas




                                                    17
                     (C) The Osborne Group, Inc.
4 to 11 Times More to Acquire
    Than Keep Old Friends




         (C) The Osborne Group, Inc.   18
Stewardship is a BIG Answer!
                                 • Spending as agreed
                                 • Documenting accurately
       Accountability            • Managing wisely



                                  • Within 24-72 hours
                                  • Reiterating “The Promise”
      Acknowledgement


                                  • In a way that is appropriate
                                  • And personally meaningful
        Recognition


                                  • Demonstrating the significance
                                    and impact
                                  • Providing JOY!
          Impact




               (C) The Osborne Group, Inc.                           19
Attributes?
Attributes
• MUST HAVE                    • IMPORTANT
  –                              –
    Integrity                        Strategic thinker
  –                              –
    Intelligence                     Participate in FD
  –                              –
    Passion for mission              Network
  –                              –
    Generous donor                   Capacity to invest
  –                            • HELPFUL
    Personally philanthropic
  – Understands                  – Experience board
    philanthropy’s role            member
  – Informed ambassador          – Diversity
                                 – Expertise
                                 – Political connections
What Makes a GREAT
           Prospective Donor?
• What are we looking for
  in order to QUALIFY?




                    (C) The Osborne Group, Inc.   22
What Makes a GREAT
              Prospective Donor
•   Current donor
•   Frequent donor
•   Generous donor
•   Philanthropic
•   Affinity for cause
•   Degrees of separation
•   Capacity to give



                      (C) The Osborne Group, Inc.   23
Creating A World Class Board©
                                   The Osborne Group, Inc.
                 Vision meetings
Fill the
                 & other
funnel
                 engagement
before the
                                                High-level
pipeline
                                               Engagement
                          Year-End
                        Discussion and                                   Solicit
                            Solicit




             Educate, Engage,
                                                                                   Steward
                Steward




                 Orient to Board                                           Enter the Board
                 with on-going                                               Candidate
                   mentoring                                                  Pipeline



                                                              Vet the
                                   Recruit to Board
                                                             Candidate
Deep Engagement
         • Engaged
           households of
           average citizens give
           38% more than
           non-volunteering
           households*
         *National Speaker at 2008 ES Conference




(C) The Osborne Group, Inc.                        25
$200k+ Salary, $1M Liquid Assets*
              *Bank of America, University of Indiana 2009



              • 98.2% gave
                 – 70% of all
                   Americans
              • $80,249 average
                 – 9% of income
              • $855,200 average
                of wealthiest
                ($5m+)




(C) The Osborne Group, Inc.                 26
Factors*
                              *Bank of America, University of Indiana 2009

• Attending religious services                               • $111,137
                                                                  – $76,112
                                                             • $124,267
• Volunteering
                                                                  – $35,127
                                                             • $158,194
• Using professional
  expertise
                                                             • $243,935
• Engaging children in
                                                                  – 3x as much as those
  philanthropy
                                                                    who did not




(C) The Osborne Group, Inc.                        27
Artfully Asking to Invest in
         Our Girls
Job # Three
                Fundraising
• Be accountable, transparent, prudent,
• Be in contact –
  – LET DONORS KNOW THAT THEIR GIFTS MADE A
    DIFFERENCE!
• Help identify and engage prospective donors
• Invest in the philanthropy office
• Ask others to join you


                  (C) The Osborne Group, Inc.   29
Your Role

• I Believe
• I Support
• Please join me!
The Recruitment Conversation
Final Vetting
        • Do they meet all of the
               MUST HAVES?
       • Many of the
          IMPORTANT?
       • Some of the HELPFUL?
       • Do they know several
          board members?
       • Will they fit in?
       • Will other decision
          makers support them?
The Seven Sins of Trusteeship*
*Jerry Panas


1.    Acceptance without Commitment
2.    Membership without Attendance
3.    Affiliation without Dedication
4.    Meetings without Participation
5.    Decisions without Integrity
6.    Involvement without Advocacy
7.    Identification without Giving

                   (C) The Osborne Group, Inc.   33
Job #4 -- Governance
•   Governor from strength
•   Think strategically
•   Manage for results
•   Own the outcomes

Will the candidates be
Good governors?




                             (C) The Osborne Group, Inc.   34
Artfully Asking With Dignity
• In person
• CEO and chair or member of board development committee or
  BEST person
• Why you want them – what special gifts they bring to the
  table
• Clarity of expectations




                   (C) The Osborne Group, Inc.          35
The Upside Down
                   Recruitment Triangle©
Yes to Girls Inc
     Yes to vision
     & leadership

          Yes to role of
          philanthropy
               Yes to their unique
               gifts
                     Yes, all
                     questions answered

                           Yes to expectations

                                                Would you consider….

                                (C) The Osborne Group, Inc.            36
Follow-up
•   Welcome
•   Briefing
•   Buddy
•   First meeting
•   Year-long orientation
•   Evaluation
Moving Forward
• How will we move ahead?
• How will we hold each accountable?
• How will we recognize success?
Thanks!




(C) The Osborne Group, Inc.      39

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Girls Inc Atlanta.Keo

  • 1. Serving More Doing More The Roles of the Board
  • 2. Agenda • Where we are going • Recruiting a strategically composed board • Attracting influential – Attributes and affluent potential – Deep engagement board members and – donors Powerful stewardship – Philanthropic – The process investments – Our roles – The recruitment – What about the conversation economy • Moving forward
  • 3. Job #1 – Mission, Vision, Values • Know the vision and Girls Inc “story” • Be able to tell, with passion • Be authentic, underpin with values • Concrete examples, stories, statistics, third party endorsements • Focus on impact and outcomes (C) The Osborne Group, Inc. 3
  • 4. How Can We Help You? • Make the vision and story your own • Increase comfort in sharing it
  • 5. Attracting Affluent and Influential Others As donors, champions, potential board members
  • 6. Fill the Funnel Before the Pipeline! • Share the message with as many people as possible – One-on-one – Small gatherings – Large events – Various media – In the elevator!
  • 7. Communicate and Engage**”Forces of Good” The Power of “Vision Meetings” Mission Vision Values (c) The Osborne Group, Inc. 7
  • 8. A Word About the Economy (C) The Osborne Group, Inc. 8
  • 9. Navigating This Downturn* *“When Growth Stalls”, Olson, von Beven, HBR March 2008 Factors Factors within your outside control your control Economic 13% 87% Strategic Downturn – Factors – 70% 4% Organizational Factors – 17% 9 (C) The Osborne Group, Inc.
  • 10. Suze Orman 10 (C) The Osborne Group, Inc.
  • 11. Still Giving But to Fewer* *Forbes Magazine Interview with Financial Advisors.2.16.09 • Taking a wait and See • Sticking with existing partnerships • Focusing on values and alignment • Seeking leverage and collaboration • Desire impact and meaning • Looking for transparency and accountability • Want hands on engagement (C) The Osborne Group, Inc. 11
  • 12. Job #2 -- Investing • Giving stretch gifts annually and joyfully – 20%+ of philanthropy goal • Giving to special campaigns and initiatives – 35%+ of goal • Increasing gifts over time • Including all decision makers • Providing feedback (C) The Osborne Group, Inc. 12
  • 13. Counter Gloomy Media Messages • The media is reporting drops in giving and that affects our donors • Counter with donor to donor messages about “Why I’m still giving” (C) The Osborne Group, Inc. 13
  • 14. Business Week™ When Service Means Survival • Flex your workforce • Spoil your best staff • Invest in simple technology • Baby your best customers “Shifting resources from acquiring new customers to keeping old ones” (C) The Osborne Group, Inc. 14
  • 15. Recession Proof Your Fundraising *Seizing the Day in Slippery Times- New York Times 5.21.08 1. Coddle your best “customers” 2. Stay in contact 3. Stand out from the pack 4. Be flexible 5. Stay visible 6. Diversify 7. Look after your best staff (C) The Osborne Group, Inc. 15 (C) The Osborne Group, Inc.
  • 16. “WOW” Experiences (C) The Osborne Group, Inc. 16
  • 17. Some Things in Your Control!**Leadership, March 2008 1. Remember that the downturn won’t last 2. Encourage optimism 3. Ask better questions 4. Risk still works 5. Celebrate success 6. Invest in top 5% 7. Time for fresh ideas 17 (C) The Osborne Group, Inc.
  • 18. 4 to 11 Times More to Acquire Than Keep Old Friends (C) The Osborne Group, Inc. 18
  • 19. Stewardship is a BIG Answer! • Spending as agreed • Documenting accurately Accountability • Managing wisely • Within 24-72 hours • Reiterating “The Promise” Acknowledgement • In a way that is appropriate • And personally meaningful Recognition • Demonstrating the significance and impact • Providing JOY! Impact (C) The Osborne Group, Inc. 19
  • 21. Attributes • MUST HAVE • IMPORTANT – – Integrity Strategic thinker – – Intelligence Participate in FD – – Passion for mission Network – – Generous donor Capacity to invest – • HELPFUL Personally philanthropic – Understands – Experience board philanthropy’s role member – Informed ambassador – Diversity – Expertise – Political connections
  • 22. What Makes a GREAT Prospective Donor? • What are we looking for in order to QUALIFY? (C) The Osborne Group, Inc. 22
  • 23. What Makes a GREAT Prospective Donor • Current donor • Frequent donor • Generous donor • Philanthropic • Affinity for cause • Degrees of separation • Capacity to give (C) The Osborne Group, Inc. 23
  • 24. Creating A World Class Board© The Osborne Group, Inc. Vision meetings Fill the & other funnel engagement before the High-level pipeline Engagement Year-End Discussion and Solicit Solicit Educate, Engage, Steward Steward Orient to Board Enter the Board with on-going Candidate mentoring Pipeline Vet the Recruit to Board Candidate
  • 25. Deep Engagement • Engaged households of average citizens give 38% more than non-volunteering households* *National Speaker at 2008 ES Conference (C) The Osborne Group, Inc. 25
  • 26. $200k+ Salary, $1M Liquid Assets* *Bank of America, University of Indiana 2009 • 98.2% gave – 70% of all Americans • $80,249 average – 9% of income • $855,200 average of wealthiest ($5m+) (C) The Osborne Group, Inc. 26
  • 27. Factors* *Bank of America, University of Indiana 2009 • Attending religious services • $111,137 – $76,112 • $124,267 • Volunteering – $35,127 • $158,194 • Using professional expertise • $243,935 • Engaging children in – 3x as much as those philanthropy who did not (C) The Osborne Group, Inc. 27
  • 28. Artfully Asking to Invest in Our Girls
  • 29. Job # Three Fundraising • Be accountable, transparent, prudent, • Be in contact – – LET DONORS KNOW THAT THEIR GIFTS MADE A DIFFERENCE! • Help identify and engage prospective donors • Invest in the philanthropy office • Ask others to join you (C) The Osborne Group, Inc. 29
  • 30. Your Role • I Believe • I Support • Please join me!
  • 32. Final Vetting • Do they meet all of the MUST HAVES? • Many of the IMPORTANT? • Some of the HELPFUL? • Do they know several board members? • Will they fit in? • Will other decision makers support them?
  • 33. The Seven Sins of Trusteeship* *Jerry Panas 1. Acceptance without Commitment 2. Membership without Attendance 3. Affiliation without Dedication 4. Meetings without Participation 5. Decisions without Integrity 6. Involvement without Advocacy 7. Identification without Giving (C) The Osborne Group, Inc. 33
  • 34. Job #4 -- Governance • Governor from strength • Think strategically • Manage for results • Own the outcomes Will the candidates be Good governors? (C) The Osborne Group, Inc. 34
  • 35. Artfully Asking With Dignity • In person • CEO and chair or member of board development committee or BEST person • Why you want them – what special gifts they bring to the table • Clarity of expectations (C) The Osborne Group, Inc. 35
  • 36. The Upside Down Recruitment Triangle© Yes to Girls Inc Yes to vision & leadership Yes to role of philanthropy Yes to their unique gifts Yes, all questions answered Yes to expectations Would you consider…. (C) The Osborne Group, Inc. 36
  • 37. Follow-up • Welcome • Briefing • Buddy • First meeting • Year-long orientation • Evaluation
  • 38. Moving Forward • How will we move ahead? • How will we hold each accountable? • How will we recognize success?
  • 39. Thanks! (C) The Osborne Group, Inc. 39