1. In pursuit of Operational Excellence through Rapid Improvement Workshops Association of University Administrators University College London 6 th December 2011

2. Who we work with

3. Our three focus areas

4. Processes evolve Santander daily fund management process

5. Processes evolve University of Warwick undergraduate admissions process

6. Processes evolve Goldsmiths College library shelving process

7. Processes evolve Glasgow Caledonian University research support services

8. Our approach It’s not just a workshop

9. The improvement journey Where is your starting point?

10. What are the benefits? Santander daily fund management process LEICESTER, UNITED KINGDOM - Santander Asset Management UK announced winner of the Gold Standard Award in Fund Management

11. What are the benefits? University of Warwick undergraduate admissions process LONDON, UNITED KINGDOM - University of Warwick win Times Higher Education award for outstanding admissions team 2011

12. Processes evolve Goldsmiths College library shelving process LONDON, UNITED KINGDOM – Reduced average time to shelve from 121 hours to 2 hours with no extra resource

13. Processes evolve Glasgow Caledonian University research support services GLASGOW, UNITED KINGDOM – Reduced number of signatories from 7 to 2 and distance travelled by 87%

15. Experience for yourself Processfix masterclass 23 rd February 2012 Milton Keynes Register on-line at www.processfix.com