1. Timothy J. Hanauer
115 Maria Street
East Peoria, IL. 61611
t.hanauer@sbcglobal.net
309-219-3346
OBJECTIVE
Experienced and accomplished leader with over twenty years of production experience and six years quality
consulting experience into a leadership position with a growing organization.
EXPERIENCE
• 5 years of full time on-site experience Consulting to Caterpillars Product Development and Global Technology
divisions which include 1,500 engineers in numerous facilities world-wide.
• Over 21 years of progressive production experience in a variety of industries; medical pouches/devices,
product validation/testing, heavy metal fabrication, cast iron/aluminum prototype, logistics, assembly, and
printing.
o Responsible for the development, implementation, monitoring, analysis, and continual improvement of
processes and procedures to achieve objectives.
o Responsible to ensure processes and procedures are meeting expectation, recommending adjustments
as needed, issuing formal corrective actions, and reporting results to management.
o Facilitated quality activities throughout the organization, including senior management, supervisors, and
staff in the respective departments.
o Successfully led companies to achieve Accreditation/Certification to respective Industry Standards.
o Customer Satisfaction- Net Promoter Score (NPS) - Manage the Customer satisfaction process and
report results to management. Consistently exceeded goals.
o Extensive Supplier evaluation experience, including on-site compliance audits, and performance metrics.
o Extensive change management experience at the division and department level.
o Responsible to reduce cost of poor quality.
• 8 plus years department level supervisor experience across multiple shifts and multiple departments.
o Duties include: interviewing, hiring, training, reviews, promotions, wage increases, disciplinary action,
termination, budgeting, purchasing, maintenance, scheduling, safety, quality objectives, and continual
improvements.
• Conducted over 300 Process system audits, test method audits, and over 2000 Procedural bench audits.
• Extensive experienced with PDCA, ISO, 8D, Six Sigma, SPC, TQM, JIT, 5S, APQP, PPAP, and other
business specific quality tools.
• USMC Veteran- Leadership experience under extreme conditions.
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2. SKILLS - based on StrengthsFinder.com
• Intellectual- Analytical, critical, and practical approach to solve complex problems.
• Maximization- Continually looking for efficient methods to improve processes and production.
• Deliberative- Rigorous thinker, identifies potential problems, excels at negotiating contracts behind the
scenes, surround myself with trusted people, and a private person.
• Responsibility- Dependable, conscientious, self starter, ethical, volunteers for new responsibility.
• Relater- Binds good people together, loyal, trustworthy, generous, and genuine.
EMPLOYMENT HISTORY
Advanced Technology Services (ATS) www.advancedtech.com
Quality Consultant Aug. 15th, 2011-Sep. 06, 2016
Quality Consultant and auditor to Caterpillar Global Product Development and Product Validation (PD&GT)
divisions. Divisions are responsible to test Caterpillar product prior to production release. International
business drivers requires ISO/IEC 17025 Testing and Calibration accreditation for all compliance related
testing activities.
Caterpillar internal requirement to ISO 9001- Caterpillar Quality management System (CQMS).
Responsible to ensure all divisions achieved compliance to ISO 9001 and ISO/IEC 17025.
Testing includes individual components, mechanical systems, and full machines.
Allied Welding, Incorporated www.alliedwelding.net
Quality Manager/Safety Manager January 1
st
, 2011- July 1
st
, 2011
Responsible for the quality management system and safety management system to continually improvement
activities to enhance employee safety, product quality, and on-time product delivery to meet customer expectations.
Allied Welding is a heavy metal fabrication production shop.
ISO Auditing Company (IAC) www.myISOexpert.com
President/Owner- Consultant October 5
th
, 2009- October 30, 2014
Quality consulting for small businesses. I conducted internal audits, quality system maintenance, corrective action
management, and 2
nd
party vendor audits for small businesses. Specialization is increasing profits by reducing the
cost of poor quality.
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3. TruGreen Lawn Care Services www.TruGreen.com
Sales May 4
th
, 2010- June 26
th
, 2010
Door to door cold calling sales for lawn, tree, shrub fertilization, insect control, and weed control.
Performance Pattern & Machine (PPM) www.performancepattern.com
Expeditor/Purchasing/ISO Maintenance January 26
th
, 2009- July 30
th
, 2009
Maintain the Quality management system, purchase raw materials and expedite production turnover. PPM is an
experienced supplier for prototypes, patterns and finished castings.
HK Production Logistics (HKPL) www.hkproductionlogistics.com/
ISO Lead Auditor May 10
th
, 2008- Jan. 9
th
, 2009
Coordinate and lead the audit team, conduct Bench and Process audits, report to Management audit findings,
recommend solutions, and manage quality corrective/preventive action as needed. HKPL assembles heavy
equipment components, maintains component logistics, and ships product utilizing a JIT methodology.
Progressive Impressions International (Pii) www.whateverittakes.com/
Quality Manager May 3
rd
, 2003 to May 10
th
, 2008
Responsible to monitor, maintain, and improve the quality management system to achieve ISO 9001 certification. Pii
creates and delivers approximately 6 million pieces of personalized direct marketing material annually in an efficient
and impactful way.
Business Analyst May 3
rd
, 2003 to May 10
th
, 2008
Managed the collection, analysis, interpretation, and reporting to all Supervisors/Managers the Machine, Employee,
Defect Cost, and Quality statistical data.
Finishing/Maintenance Department Supervisor June 1
st
, 2000 to May 10
th
, 2003
Supervise all aspects for numerous production and non-production departments to meet Customer expectations.
VOLUNTEER ACTIVITIES
• American Society for Quality (ASQ) - Chapter outreach activities.
• St. Peters Lutheran Church- Vice Chairman of Church Committee
• Boy Scouts of America (BSA) - Scout-Master, Committee member
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4. EDUCATION / CONTINUAL TRAINING
• ASQ-CQA (Certified Quality Auditor)
• ISO 14001 Auditor- September, 2014
• Net Promoter Score- Customer Satisfaction survey methodology
• ISO 17025:2009 Lead Auditor- Nov, 2011
• Refresher ISO 9001:2008 Auditor- October 22
nd
, 2008
• Certified ISO 9001:2000 Lead Auditor- September 1
st
, 2006
• Six Sigma Yellow Belt- Certified May 18
th
, 2006
• Completed the following Management Training
o Dale Carnegie Training
 Leadership Training for Managers
 Leader to Leader Training
 How to be a Better Supervisor Training
 How to Win Friends and Influence People Training
o Total Quality Management Training
o Boy Scouts Wood Badge Trained
o Completes over 50 hours of continuous education per year.
• Proficient in MS Office Products; Excel, Word, Visio, SharePoint, PowerPoint, and Outlook
• Bachelor of Science in Business Management and Administration Degree
Bradley University- Peoria, Illinois Graduated May 1992
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