Half day open training event held in Mississauga, Ontario.

1. CSR and CR
by Toronto Training and HR
November 2013

2. CONTENTS
5-6
7-8
9-10
11-12
13-14
15-17
18-20
21-23
24-25
26-27
28-30
31-32
33-35
36-38
39-41
42-43
44-45
46-47
48-49
50-51
Definition
Pyramid of CSR
Indicators around CSR
Pillars of CSR
Routes to CSR
Embedding CSR
Linking CSR to employee engagement
Disclosure of CSR information
CSR integration models
Beliefs
What do attractive employers do?
Negotiation frames
Volunteering
Compassion encouraging social entrepreneurship
Learning lessons from governance and cultural failures
Bill C-300
A possible CSR roadmap and scorecard
Canada’s top 50 for 2013
Examples
Conclusion and questions
Page 2

3. Introduction
Page 3

4. Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consultancy headed by Timothy Holden
10 years in banking
10 years in training and human resources
Freelance practitioner since 2006
The core services provided by Toronto Training and HR
are:
Training event design
Training event delivery
Reducing costs, saving time plus improving
employee engagement and morale
Services for job seekers
Page 4

5. Definitions
Page 5

6. Definitions
• Corporate social responsibility
(CSR)
• Corporate responsibility (CR)
• Sustainability
• Triple bottom line
Page 6

7. Pyramid of CSR
Page 7

8. Pyramid of CSR
Discretionary
Ethical
Legal
Economic
Page 8

9. Indicators around CSR
Page 9

10. Indicators around CSR
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•
•
•
•
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Economic
Environment
Labour practices
Human rights
Society
Product responsibility
Page 10

11. Pillars of CSR
Page 11

12. Pillars of CSR
• Business ethics
• Compliance
• Corporate governance
Page 12

13. Routes to CSR
Page 13

14. Routes to CSR
• Values-based
• Strategic
• Defensive
Page 14

15. Embedding CSR
Page 15

16. Embedding CSR 1 of 2
• Partnering
• Engaging
• Aligning
Page 16

17. Embedding CSR 2 of 2
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Attraction
Attitudes
Skills and knowledge
Attaining objectives
Organizational climate
CSR behaviours
Page 17

18. Linking CSR to employee
engagement
Page 18

19. Linking CSR to employee
engagement 1 of 2
• Many organizations strive to be
a responsible employer
• Organizations create a portfolio
of programs and develop a
reputation that to varying
degrees demonstrate their
commitment to CSR
• Organizations engage
employees in voluntary and
on-the-job CSR-related activities
Page 19

20. Linking CSR to employee
engagement 2 of 2
MODELS OF ENGAGEMENT
• Transactional approach
• Relational approach
• Developmental approach
Page 20

21. Disclosure of CSR
information
Page 21

22. Disclosure of CSR information 1 of 2
BENEFITS
• Enhancement and creation of
the organization’s
image/reputation
• Informing their stakeholders
about the organization’s
contribution to community
service
• Transparency
• Improving financial
performance
Page 22

23. Disclosure of CSR information 2 of 2
BENEFITS(CONTINUED)
• Encourage and attract
investors and customers
• Support the organization’s
profit
• Decision-making
Page 23

24. CSR integration models
Page 24

25. CSR integration models
CSR housed within HR
CSR housed with a non-HR
function
CSR accountability dispersed across
teams
CSR as an independent team or
foundation
Page 25

26. Beliefs
Page 26

27. Beliefs
• Behavioural
• Normative
• Control
Page 27

28. What do attractive
employers do?
Page 28

29. What do attractive employers do?
1 of 2
ATTRACTIVE EMPLOYERS
• Would start a recycling program
• Would stretch the truth
• Would volunteer in the local
community
• Would try to change
discriminatory policies
Page 29

30. What do attractive employers do?
2 of 2
ATTRACTIVE EMPLOYERS
• Promotes practices which you
believe are ethical
• Produces products or services
which benefit the environment
• Values employee health and
safety over profit
• Works to improve the local
community
• Works to reduce discrimination
in the workplace
Page 30

31. Negotiation frames
Page 31

32. Negotiation frames
•
•
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•
•
Imposing
Normative
Supportive
Non-participative
Cognitive
Page 32

33. Volunteering
Page 33

34. Volunteering 1 of 2
BENEFITS
• Increase loyalty and motivation
• Improve employee personal
skills
• Enrich work experience
• Build team skills
• Improve personal employability
Page 34

35. Volunteering 2 of 2
TYPES OF VOLUNTEERING
• Private volunteering
• Supported employee volunteering
• Employer-sponsored volunteering
• Employer-planned volunteering
• Business-integrated employee
volunteering
Page 35

36. Compassion encouraging
social entrepreneurship
Page 36

37. Compassion encouraging social
entrepreneurship 1 of 2
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•
•
•
Definition of compassion
Integrative thinking
Prosocial cost-benefit analysis
Commitment to alleviating the
suffering of others
Page 37

38. Compassion encouraging social
entrepreneurship 2 of 2
THE LEGITIMACY OF SOCIAL
ENTERPRISE
• Pragmatic
• Moral
Page 38

39. Learning lessons from
governance and cultural
failures
Page 39

40. Learning lessons from governance
and cultural failures 1 of 2
• Debunk the myth that “it could
never happen here”
• Conduct risk assessments and
monitor for compliance
• Set high ethical standards and
demand accountability at all
levels
• Encourage dialogue and even
dissent
• Expect and plan for a crisis
Page 40

41. Learning lessons from governance
and cultural failures 2 of 2
• The fork in the road; have the
courage to stand up and do
the right thing
• Seek legal advice early
Page 41

42. Bill C-300
Page 42

43. Bill C-300
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The Canadian mining sector
Strengths of Bill C-300
Weaknesses of Bill C-300
E-3 Plus
Page 43

44. A possible CSR roadmap
and scorecard
Page 44

45. A possible CSR roadmap and
scorecard
• Identify and engage with
stakeholders by policies,
processes and performance
• Select and prioritize key issues
relevant to supporting CSR
• Review and revise all policies in
line with CSR principles
• Develop an action plan,
scorecard and metrics
• Implement, measure and
report impacts
Page 45

46. Canada’s top 50 for 2013
Page 46

47. Canada’s top 50 for 2013
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Banks
Energy and utilities
Food and beverage
Industrials
Materials
Retail
Technology
Telecom/electronics
Textiles, footwear and apparel
Transportation and logistics
Page 47

48. Examples
Page 48

49. Examples
Page 49

50. Conclusion and questions
Page 50

51. Conclusion and questions
Summary
Videos
Questions
Page 51