1. Timothy Mayo
6614 Urban St.  Arvada, CO 80004  (720) 440-2474(cell)  Tmayo47@gmail.com
Profile ________________________________________________________________________
 Highly motivated IT professional offering 4+ years hands-on experience in a fast paced environment
 Experience configuring, monitoring, upgrading and maintaining systems hardware, software and related
infrastructure
 Strong analytical skills; able to work with technicians from various engineering disciplines to
troubleshoot complex system-level issues
Education and Certifications _______________________________________________________
Associate of Applied Science in Computer Information Systems, 2016
Associate of Applied Science in IT Tech & Support, 2016
Community College of Aurora, Aurora, CO
 President’s list; Dean’s List; Phi Theta Kappa (Honor Society); graduated Cum Laude; (GPA: 3.69)
Certifications: CompTIA A+ (8-28-19)|IT Tech & Support
Summary of Skills _______________________________________________________________
Platforms
Windows XP/Vista/7/8/8.1/10/Server 2008 – 2012,
OS X 10.6 - 10.11, Linux, Android, IOS
Software
M icrosoft Office (Word, Excel, Outlook, PowerPoint, Access),
Thunderbird, QuickBooks, Remote access, Ticketing systems, DM DE
Data Recovery
Network LANs/WLANs, TCP/IP , DHCP, DNS, Routing
Professional Experience __________________________________________________________
Like New Pc’s, Arvada, CO
General Manager (2014 - Present)
 Manage a team of technicians, including interviewing, selecting, training, and mentoring
 Implemented new procedures and technologies to be more effective and efficient
 Demonstrated ability to develop strong business relationships
Tech Support Team Lead (2013 -2014)
 Performed troubleshooting, repair, and maintenance of computer systems
 Efficiently isolate and resolve a wide array of technical issues
 Demonstrated outstanding customer services skills
Excelled in previous roles as Project Manager for Schultz Merchandising in Sayre, Pennsylvania (2004 to 2010)