An executive education programme focusing on how leading companies can and do engage stakeholders in emerging or frontier markets. This two day course covers the business case, strategy, tools, performance, engagement and outcomes

1. How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
How
to
effectively
engage
stakeholders
in
frontier
markets
An
exclusive
two-­‐day
executive
training
workshop,
certified
by
the
CSR
Training
Institute
June
17-­‐18
2014,
Central
London
Organised
and
run
by
Innovation
Forum
and
the
CSR
Training
Institute,
Training
workshop
leaders:
Tobias
Webb
and
Professor
Wayne
Dunn
“Where
real
world
practical
experience
meets
academic
rigour”
Overview
An
unhappy
stakeholder
with
a
cell
phone
and
internet
connection
can
turn
a
problem
into
a
crisis
that
can
threaten
the
very
survival
of
your
company
Twenty
executives
will
spend
two
intense
days
learning
from
and
with
global
experts
on
how
to
effectively
engage
stakeholders
in
emerging
markets.
This
course
is
a
practical
blend
of
lectures,
case
studies,
discussions,
dilemma-­‐solving
group
work
and
individual
reflection.
The
two-­‐day
programme
combines
real-­‐
world
tools
and
strategies
with
strategic
insights
and
down-­‐to-­‐earth
approaches.
These
will
equip
executives
to
engage
and
work
better
with
stakeholders
especially
in
lean
or
frontier
markets.
Objectives
&
Learning
Outcomes
The
programme
objective
is
to
provide
participants
with
insights,
understanding,
tools,
techniques,
strategies
and
networks
that
will
help
them
and
their
companies
to
be
more
effective
at
engaging
and
working
with
stakeholders
in
what
used
to
be
known
as
emerging
markets
–
now
frontier
markets.

2. How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
About
the
Course
Leaders
Tobias
Webb
Toby
has
spent
the
last
15
years
analysing
how
leading
companies,
and
laggards,
are
responding
to
the
changing
role
of
business
in
society.
He’s
organised
or
overseen
more
than
150
business
conferences,
training
workshops
and
meetings
on
business
strategy
since
1999.
As
founder
of
Ethical
Corporation
since
2001
Toby
has
interviewed
hundreds
of
leading
managers
and
CEOs,
worked
with
NGOs
and
for
the
last
five
years
taught
Applied
Corporate
Responsibility
at
Birkbeck,
University
of
London,
where
he
develops
and
leads
executive
education
programmes.
As
a
consultant,
advisor
and
trainer
he’s
worked
in-­‐
depth
with
some
of
the
world’s
largest
companies
and
frequently
visits
lean
and
frontier
markets
to
host
training
and
work
with
large
companies.
In
2014
he
founded
Innovation
Forum
and
having
advised
the
UK
Prime
Minister
on
responsible
business
from
2006-­‐9
now
advises
the
Government
of
Ghana
on
the
development
and
implementation
of
their
national
CSR
framework.
Wayne
Dunn
Wayne
brings
a
unique
blend
of
practical
experience
and
academic
rigour
to
the
program.
A
Professor
of
Practice
in
CSR
at
McGill
University,
Founder
and
Executive
Director
of
the
CSR
Training
Institute
and
a
globally
recognized
practitioner
with
over
20
years
of
award
winning,
practical
stakeholder
and
sustainability
project
experience
advising
companies,
governments,
communities
and
international
organizations
in
the
space
where
business
meets
society.
Someone
who
has
been
there,
working
with
Indigenous
Peoples
in
the
Americas,
helping
the
African
mining
industry
address
HIV/AIDS,
building
stakeholder
partnerships
across
industries,
geographies
and
sectors.
Recently
he
developed
an
Executive
Program
on
CSR
for
McGill
University
and
led
deliveries
of
the
program
in
North
America
and
Africa.
Current
projects
include
advising
the
government
Ghana
on
the
development
and
implementation
of
a
national
CSR
framework,
advising
an
Amazonian
Indigenous
community
on
relationships
with
the
petroleum
industry
as
well
as
other
strategic
and
advisory
services
worldwide.
Sean
Ansett
Sean
is
the
former
Interim
Executive
Director
of
the
Bangladesh
Safety
Accord,
former
Corporate
Responsibility
Director
at
Burberry
and
at
Gap
Inc.
Sean
is
currently
Chief
Sustainability
Office
at
Fairphone.
In
his
session
Sean
will
deconstruct
Gap
Inc.'s
stakeholder
strategy
that
he
developed,
including
insights
into
innovating
strategy
and
process
at
the
global
retailer
and
unpacking
issues
such
as
influencing
leadership
and
drivers,
dilemmas
and
opportunities
in
partnerships
and
cutting
edge
transparency
and
engagement.

3. How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
Dr
Peter
Davis
Dr
Peter
Davis
works
with
companies
and
governments
to
help
them
understand
and
manage
complex
societal,
political
and
ethical
challenges.
Between
2006-­‐
2009,
Dr
Davis
co-­‐chaired
David
Cameron’s
Working
Group
on
Responsible
Business
Practice.
He
has
worked
extensively
with
the
Government
of
Sweden
on
engaging
the
corporate
sector
in
overseas
development
policy,
and
is
now
working
with
them
on
the
role
of
the
private
sector
in
conflict.
He
is
also
working
as
political
economy
advisor
to
the
British
Department
of
International
Development
on
a
business
environment
reform
project
in
Nigeria.
His
book,
Corporations,
Global
Governance
and
Post-­‐Conflict
Reconstruction
was
published
by
Routledge
in
2012.
He
is
also
a
member
of
visiting
faculty
of
Henley
Business
School.
Agenda
June
17-­‐18
2014
June
17
Agenda
9:00am
Introductions
&
overview
9.30
–
10.30
Session
One
–
The
Business
Case
&
Engagement
Trends
In
this
first
session,
Tobias
Webb
will
offer
an
overview
of
today’s
global
business
case
for
stakeholder
engagement
beyond
just
compliance.
Using
case
studies,
this
first,
scene-­‐setting
presentation
will
look
at
some
of
the
current
and
emerging
trends
in
stakeholder
engagement
and
best
practice
in
two
way
communications
for
companies
10:45
–
12:15
Session
Two
-­‐
Tools,
Frameworks
and
Strategic
Approaches
In
this
second
session
Wayne
Dunn
will
delve
into
the
latest
practical
tools
being
used
by
leading
executives
and
companies
to
navigate
the
complex
landscape
of
stakeholder
engagement.
This
session
will
cover:
ü Pre-­‐engagement
due-­‐diligence
ü Stakeholder
mapping
ü Stakeholder
engagement
planning
ü Social
entry
strategy/approach
ü Managing
expectations
ü Capacity
building
ü Partnerships
ü Training
your
bosses
12:15
–
1:15
Luncheon
presentation:
One
worked,
one
didn’t.
We’ll
compare
and
contrast
social
license
success
and
failure.
Our
case
will
cover
the
same
company
and
the
same
country,
and
analyse
different
outcomes
from
different
approaches
to
engagement
1:15
–
2:30
Session
Three
–
Case
studies
x
4:
How
do
the
best
companies
engage
stakeholders
in
emerging
markets

4. How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
In
this
session,
with
some
guest
speakers
and
practitioners
taking
part,
we’ll
look
at
some
quick
case
studies
of
how
lean
and
frontier
market
stakeholder
engagement
is
best
done
on
the
ground,
and
consider
some
of
the
mistakes
executives
should
avoid…
Case
study
one:
Mining
in
Turkey
Case
study
two:
Textiles
in
India
(Guest
speaker:
Sean
Ansett)
Case
study
three:
Agriculture
Case
study
four:
Consumer
goods
2:45
–
4:00
Session
Four
–
Group
work
x
4:
Tackling
real
life
case
studies
of
stakeholder
management
4;15
–
6:00
Session
Five
–
Reporting
back,
group
critiques
and
summary
of
learning
outcomes
and
tips
6:30
–
9:00
Networking
reception
and
dinner
with
a
special
guest
speaker
June
18
Agenda
9:30
–
10:00
Breakfast
and
networking
10.00
–
11.00
Session
Six
–
Managing
from
the
stakeholder
perspective:
Groups
will
be
asked
to
look
at
a
management
dilemma
from
the
perspective
of
different
stakeholder
groups
In
this
role
playing
session.
executives
will
be
placed
in
groups
representing
key
stakeholders
and
given
a
scenario
to
react
to.
Each
will
then
respond
as
stakeholders
might
to
a
situation
which
a
company
must
manage.
Groups
will
include
communities,
NGOs,
the
media
and
government
institutions.
11:15
–
12:30
Session
Seven
-­‐
Reporting
back
from
group
work
and
critiquing
approaches
12;30
2:00pm
Lunch
and
networking
2:00
–
3:30
Session
Eight
–
Creating
personal
action
and
development
plans
In
this
short
sharp
session,
each
individual
executive
participant
will
be
asked
to
take
twenty
minutes
to
reflect
on
what
they
have
learned,
draw
up
some
key
lessons
and
formulate
these
into
a
personal
or
team
action
plan
to
take
back
to
the
office
and
put
into
place
over
a
month,
six
month
and
one
year
period.
Summaries
will
be
presented.
3:45-­‐
4:30
Certificate
Ceremony
4:30
–
6:00
Individual
sessions
–
personal
action
plans,
conclusion
of
training

5. How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
Costs
and
Logistics
How
Much
The
course
is
excellent
value:
Just
£1195+VAT
for
two
full
days,
plus
an
individual
consultation
with
our
course
leaders.
If
you
register
before
April
30
the
cost
will
be
reduced
to
£995+VAT
What
you
get
for
it
Two
full
days
of
executive
education
training,
breakfast,
refreshments,
lunches
and
dinner
on
June
17th.
Participants
will
also
get
an
electronic
intelligence
pack
made
up
of
key
reading
before
the
event,
which
will
be
invaluable
afterwards.
Course
leaders
will
be
available
for
post-­‐program
support
and
follow-­‐up
through
Dec
2014.
Where
it
is
being
held
Central
London.
Accommodation
Options
We’ve
selected
a
number
of
local
hotels
for
your
consideration.
You
will
be
advised
of
these
options
after
registration.
How
to
Register
or
any
questions
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
What
our
customers
say
about
us:
“Great
programme,
great
faculty,
excellent
facilitation!”
Dr.
Toni
Aubynn,
CEO,
Ghana
Chamber
of
Mines
“Great
program!
Great
international
faculty
-­‐
great
global
examples
in
theory
and
practice
-­‐
great
and
diverse
participants”
Shola
Safo-­‐Duodu,
Head
of
Corporate
Affairs,
Barclays
Bank
(Ghana)
“The
program
was
just
what
we
needed.
It
provided
my
team
and
I
with
great
insights
and
networks
that
are
helping
us
throughout
the
organization
and
operation
and
create
more
value
for
our
shareholders
and
our
communities.
I
highly
recommend
the
program.”
Beryl
Amegah,
Ghana
National
Gas
Company
“The
program
enhanced
the
CSR
knowledge
and
strategic
skills
of
our
Kosmos
Energy
Ghana
team,
and
offered
the
participants
a
platform
for
networking
with

6. How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
How
to
Register
or
any
questions:
Call
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐forum.co.uk
professionals
from
other
organisations
across
Africa
and
Ghana.”
Reg
Manhas,
Sr
VP
Kosmos
Energy
“As
someone
new
to
CR,
this
course
demonstrated
the
strategic
importance
of
corporate
responsibility…strong
case
studies
and
insights
into
current
trends
and
practices
in
corporate
responsibility
around
the
world.”
Heather
Agnew,
Manager,
Corporate
Citizenship,
Bank
of
Canada
"This
course
is
already
helping
me
to
do
my
job
more
effectively.
Great
case
studies
and
insights
into
current
trends
and
practices.”
Rachele
Dino,
Corporate
responsibility
executive,
Swarovski
Toby
is
a
true
expert
-­‐
connected,
creative
and
challenging.
Highly
recommended.
Alex
Cole,
Director
of
Corporate
Affairs,
Sainsbury's
PLC
Ongoing
support
for
your
development
As
part
of
your
participation
in
the
two
day
course,
we’re
offering
you
a
six
month
follow
up
option
with
Wayne
and
Tobias
via
phone,
email
or
even
face
to
face
to
help
you
achieve
your
goals
and
become
a
more
effective
manager.
When
you
register
we’ll
provide
more
details.
For
more
details
contact
Oliver
Bamford
on
+44
(0)
203
0961518
or
email
him
on
oliver.bamford@innovation-­‐
forum.co.uk