Horace Thomas Goodroe, Jr. (Tommy) has over 16 years of experience in IT operations, help desk support, and project management. He currently works as an IT Operations Analyst at Amedisys Inc. where he monitors servers, networks, backups and security across multiple locations. Previously, he was the IT Manager at Bethany World Prayer Center where he oversaw an Active Directory network, hardware/software support, projects and a technician. He also has experience as a Help Desk Coordinator and Instructor at Remington College. Goodroe holds a B.S. in English Education from LSU and certifications in Microsoft and CompTIA.

1. Horace Thomas Goodroe,Jr. (Tommy)
15741 Shetland Ave.
Greenwell Springs, LA 70739
(225) 281-1362
t_goodroe@hotmail.com
www.linkedin.com/in/TommyGoodroe
Professional Summary
Microsoft Certified Professional with 16 years of experience in hardware, software,
networking, user training, technical writing, and project management
2010 – Present: Amedisys Inc., Baton Rouge, LA
 IT Operations Analyst
o Monitor data center with physical and virtual servers in Baton Rouge &
Dallas with Spectrum, SCOM, and Vsphere
o Monitor network with approximately 400 locations
o Monitor and manage Cisco switches and routers
o Backup/restore using EMC hardware and software: Avamar/Networker
o Configure and monitor wireless access points using Aruba/Airwave
o Server patch management
o Configure and monitor secure file transfer with Ipswitch MoveIT software
o Configure and monitor automated jobs using CA Workload Automation
o Reporting with CA Xtraction
o Process documentation
 Previous positions: Problem Management Team, Help Desk Management
Team, Team Lead, Help Desk Technician using CA Help Desk
 Support for Win XP, 7, and 8; Office 2003-2013; McAfee encryption software
 Hardware support: Dell servers, desktops, tablets, and laptops
 Broadband and wireless support including Direct Access and VPN
 Creation of knowledge base articles, templates, and training
2002-2009: Bethany World Prayer Center, Baker, LA
 IT Manager of Active Directory network of 200 users and 4 locations
 LAN/WAN/Hardware/Software/Telephony support
 Managed projects and IT budget
 Supervisor of 1 technician
 User training including creation of knowledgebase articles
1999-2002: Remington College, Baton Rouge, LA
 Help Desk Coordinator
 Instructor
Education and Certification
 B.S. English Education – LSU, Baton Rouge, LA
 MCSE: NT & 2003
 CompTia A+