Presentation to owners of organization in the importance in mediation of employees to decrease conflict.

1. Mediator for :GRACE Inc., Personnel and Evolve
Therapeutic Counseling Services

2. What is a Mediator
 a person who mediates, between parties at a state of a
difference of agreement.

3. Peer Mediator
 Peer mediation is a process that helps reduce
conflicts and fighting. It is an option you can choose
instead of name calling, yelling, or letting conflicts
grow until they explode into violence. Communities
with Conflict Resolution and Peer Mediation
Programs find they have fewer conflicts. When
conflicts do occur they are usually resolved more
quickly and more easily. Another plus is the more
positive, productive, and more peaceful atmosphere.

4. How Does the Mediation work:
 Trained mediators help peers work out their
differences for a plausible solution.
 Peer mediators guide the process.
 An atmosphere of communication and cooperation
brings mutual respect, which is another building block
for a strong agency and community.
 A mediator is NOT a judge and does not take sides in
the argument. Rather, they keep information
confidential, remain neutral, and help those in conflict
come to an agreement.

5. Types of Cases
 Criminal Court
Minor misdemeanor crimes
Citizen complaints
 Civil Court
Landlord/tenant dispute
Contract disputes
Warrants in debt
Customer complaints
Real estate disputes

6. Types of Cases
 Juvenile and Domestic Relations
Juvenile offenses
Custody
Divorce
Visitation
Spousal support
 Circuit Court
Asset division
Divorce
Complex contracts
High dollar cases
Appeals from lower courts

7. Ages to be serviced:
 Peer Mediation (ages 12 to 18): This onsite 16-hour course
trains young people how to mediate issues between their peers
so they can become active participants in the peacemaking
efforts within their environment. A peer mediation program can
be established at Middle and High Schools, Community
Organizations and Evolve Therapeutic Counseling Services. Our
training includes onsite program implementation whenever
appropriate to ensure program sustainability.
 Peace Corner (ages 5 to 11): A Peace Corner is a space within a
classroom or in the clients’ home specifically for conflict
resolution. This onsite 8-hour training teaches children how to
use the peace corner effectively to help themselves as well as
their peers resolve conflict issues in a peaceful way. A Peace
Corner can be established at Therapeutic Counseling Services,
Elementary Schools, After-School Programs.

8. Benefits for the Youth
 Conflict Resolution and Peer Mediation teach children that it is
possible to develop positive and powerful relationships with others,
instead of violent ones. Meaningful relationships are based on honest
and clear communication, not on power.
 Peer Mediation trainers become positive role models in the lives of
children who often don’t have a trusted adult to lean on. The ability to
trust is essential for children to develop healthy.
 Peer Mediation training emphasizes the positive aspects of children –
their ability to make good choices, their capacity to empathize with
their peers and their desire to live in an environment where conflict is
dealt with in a peaceful manner, instead violently.
 Peer Mediation training teaches children not to be simple observers in
life, but actual contributors who can truly make a difference in the
world. Therefore, peer mediation training offers children an option in
becoming an active member of society.

9. How can the Agency Benefit
 Resolve Staff to Staff conflict
 Assist with supervisory roles
 Community Practitioner to Parent conflict
 Community Practitioner to client conflict
 Assist in Family Court hearings both Family and
Domestic Violence cases

10. Customized Training Programs
 Dealing with Customer Complaints
 Dealing with Angry / Difficult People
 What is Your Conflict Style & Why It Matters
 Conflict Resolution & Capacity Building for Organizations
 How to Handle Workplace Disputes (i.e.. EEO, Sexual
Harassment, Discrimination Complaints, Interpersonal)
 Conflict Resolution and Mediation Skills Training
 Diversity in the Workplace
 Facilitation Skills for large or small groups
 Team Building
 Dispute Resolution System Design for Organizations and
Community Groups

11. Cost of the certification
 Completion of a 20-hour certified Basic Mediation Training Course ($395)
 Completion of a 20-hour certified Family Mediation Training Course ($425)
 Completion of a four-hour Orientation to the Virginia Judicial System ($95)
 Completion of an eight-hour training in Domestic Violence in the Context of
Mediation ($130)
 Two family mediation observations with a mentor mediator ($85/event or $125
if not trained at CMC)
 Five family co-mediations with a mentor mediator ($85/event or $125 if not
trained at CMC)
 Grand Total-$1,640 in which I will pay 1/3 $546.60 that can be deducted from
my GRACE Inc., pay 50.00 per pay cycle until the debt is paid in full and if
employment ends before the debt is paid in full the balance may be taken from
the last paycheck…..

12. It pays for it self
 Costs can be included in the services provided to the
families.
 Lease services to the community
 Lease services to the surrounding city courts

13. Who will benefit-they will

14. And

15. For additional Information
 http://www.conflictcrushers.org
 Info@ConflictCrushers.org
 Community Mediation Center
Hampton Road’s Only Non-Profit Community
Mediation Center
586 Virginian Drive, Norfolk, VA 23505
Phone: (757) 480-2777
Fax: (757) 531-9423