This infographic describes how Costa Coffee used real-time data from Costa’s kiosks to predict and replenish stocks every day and reached better sales, lower costs and a general increase in the number of “good mornings” heard every day.

1. PREDICTIVE
COMMERCEAT
ToolsGroup’s SO99+ software uses actual sales data
from Costa coffee stations to forecast demand,
optimize inventory and generate replenishment
proposals for Costa Express’ distribution operations.
COFFEE BEANS CUPS AND LIDS FLAVORED SYRUPS
FIELD STOCK
3000 KIOSKS
MILLIONS OF CUPS OF COFFEE PER YEAR
HAPPY CUSTOMERS
AUTOMATIC CONTINUOUS
FEEDBACK LOOP
DEM
AND SENS
ING
DYNAM
IC
REPLENIS
HMENT
INVENT
O
RY OPTIMI
ZATION
REPLENISHMENT
ORDERS
REAL-TIME POS
DATA FEED
(TELEMETRY)
3x growth in
business without
adding headcount
Reduction in
field stock
Award winning
Reduction in
logistics cost
Increased customer
loyalty through
improved service
10%
20%
30%
3X