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TRADA PRESENTS

      Content
   Marketing that
   Actually Helps
       Sales




  #salesmarketingcontent

Thursday, November 10, 2011
TRADA PRESENTS

      Content
   Marketing that
   Actually Helps
       Sales




  #salesmarketingcontent

Thursday, November 10, 2011
Matt Heinz, Heinz Marketing
                              @heinzmarketing

                              Matt Heinz has than 12 years of marketing,
                              business development and sales experience
                              from a variety of organizations, vertical
                              industries and company sizes. His career has
                              focused on delivering measurable results for
                              his employers and clients in the way of
                              greater sales, revenue growth, product
                              success and customer loyalty.




Thursday, November 10, 2011
Content Marketing that Actually
                          Helps Sales


                                        Matt Heinz
                              President, Heinz Marketing Inc
                               matt@heinzmarketing.com
                                   @heinzmarketing



Thursday, November 10, 2011
Housekeeping

     • Copy of this deck
     • Offers for you
           – 10 minute brainstorm
           – Successful Selling
           – Secrets to Successful Content Marketing
     • Email me with what you want
           – matt@heinzmarketing.com




Thursday, November 10, 2011
What we’ll cover today

     1. How content fits into the sales funnel
     2. Understanding and capitalizing on how your
        customer wants to buy
     3. Content best practices and common mistakes
     4. Content strategy, planning and execution
     5. Contextual content best practices




Thursday, November 10, 2011
Prospect Engagement Funnel




Thursday, November 10, 2011
Prospect Engagement Funnel




Thursday, November 10, 2011
Prospect Engagement Funnel
                 Customer Targets (based on persona profiles)




Thursday, November 10, 2011
Prospect Engagement Funnel
                 Customer Targets (based on persona profiles)




                              Active Sales Cycle
                               Channels: CRM, 1:1
                                   Goal: Sell




Thursday, November 10, 2011
Prospect Engagement Funnel
                 Customer Targets (based on persona profiles)




                              Active Sales Cycle
                               Channels: CRM, 1:1
                                   Goal: Sell




                                    New
                                  Customer




Thursday, November 10, 2011
Prospect Engagement Funnel
                 Customer Targets (based on persona profiles)




                                  Drip Marketing
                       Channels: Email Newsletters, CRM System
                             Goal: Drive Active Prospects



                                Active Sales Cycle
                                 Channels: CRM, 1:1
                                     Goal: Sell




                                       New
                                     Customer




Thursday, November 10, 2011
Prospect Engagement Funnel
                 Customer Targets (based on persona profiles)

                              Network / Open Community
                       Channels: Twitter, Facebook, Blog, LinkedIn
                                Goal: Drive Registration



                                  Drip Marketing
                       Channels: Email Newsletters, CRM System
                             Goal: Drive Active Prospects



                                 Active Sales Cycle
                                  Channels: CRM, 1:1
                                      Goal: Sell




                                       New
                                     Customer




Thursday, November 10, 2011
Prospect Engagement Funnel
                 Customer Targets (based on persona profiles)

                              Network / Open Community
                       Channels: Twitter, Facebook, Blog, LinkedIn
                                Goal: Drive Registration



                                  Drip Marketing
                       Channels: Email Newsletters, CRM System
                             Goal: Drive Active Prospects



                                 Active Sales Cycle
                                  Channels: CRM, 1:1
                                      Goal: Sell




                                       New
                                     Customer




Thursday, November 10, 2011
Prospect Engagement Funnel
                 Customer Targets (based on persona profiles)        Next Step Accelerator Ideas

                                                                     Network-exclusive access to content
                              Network / Open Community               Value-added special offers
                       Channels: Twitter, Facebook, Blog, LinkedIn   Discovery events
                                Goal: Drive Registration             White papers, top ten tips, etc.


                                  Drip Marketing                     Testimonials, Success Stories
                       Channels: Email Newsletters, CRM System       Profile-Specific Messages
                             Goal: Drive Active Prospects            New product/service offers



                                 Active Sales Cycle                  New Opportunity Alerts
                                  Channels: CRM, 1:1                 1:1 with Existing Customer
                                      Goal: Sell                     In-Market Events




                                       New                           Referral & Tell-a-Friend Offers
                                     Customer                        Network / Community Invites




Thursday, November 10, 2011
Calculating what you need
                              Assumptions
                              Product A ASP          $     15,000
                              Product B ASP          $     50,000
                              Opp/Close %                   33.0%
                              Lead/Opp %                    10.0%
                              Product A CPL          $        15
                              Product B CPL          $        35


                                                         Q1 2010      Q2 2010      Q3 2010      Q4 2010      TOTALS
                              Product A Sales #                 50           56           63           69         238
                              Product B Sales #                  8            9           10           11           38
                              Total Sales #                     58           65           73           80         276

                              Product A Sales $      $ 742,500 $ 841,500 $ 940,500 $1,039,500 $ 3,564,000
                              Product B Sales $      $ 412,500 $ 453,750 $ 495,000 $ 536,250 $ 1,897,500
                              Total Sales $          $1,155,000 $1,295,250 $1,435,500 $1,575,750 $ 5,461,500

                              Product A Pipeline #            150          170          190          210
                              Product B Pipeline #             25           28           30           33
                              Total Pipeline #                175          198          220          243

                              Product A Pipeline $   $2,250,000 $2,550,000 $2,850,000 $3,150,000
                              Product B Pipeline $   $1,250,000 $1,375,000 $1,500,000 $1,625,000
                              Total Pipeline $       $3,500,000 $3,925,000 $4,350,000 $4,775,000

                              Product A Leads                1500         1700         1900         2100
                              Product B Leads                 250          275          300          325
                              Total Leads                    1750         1975         2200         2425          8350

                              Product A Lead
                              Budget                 $     22,500 $     25,500 $     28,500 $     31,500
                              Product B Lead
                              Budget                 $      8,750 $      9,625 $     10,500 $     11,375
                              Total Lead Budget      $     31,250 $     35,125 $     39,000 $     42,875 $    148,250




Thursday, November 10, 2011
Your customers




Thursday, November 10, 2011
What are they talking about?




Thursday, November 10, 2011
What are they talking about?




Thursday, November 10, 2011
The buying progression




Thursday, November 10, 2011
The buying progression




                              Solution




Thursday, November 10, 2011
The buying progression




Thursday, November 10, 2011
The buying progression




         Problem/
         Pain




Thursday, November 10, 2011
The buying progression




         Problem/             Objective/
         Pain                 Outcome




Thursday, November 10, 2011
Start with the message…




Thursday, November 10, 2011
Three content questions

     • What do I want people to see, hear and/or
       learn?
     • What do I want people to think?
     • What do I want people to do?




Thursday, November 10, 2011
Five common content
     marketing mistakes
     1. Not having a plan up front
     2. Writing for the company instead of the
        customer
     3. Not encouraging and participating in two-
        way communication
     4. Not promoting, aggregating and curating
        great content from others
     5. Only producing written content


Thursday, November 10, 2011
Three types of social content




Thursday, November 10, 2011
Three types of social content




Thursday, November 10, 2011
Three types of social content


     1.                       Proactive




Thursday, November 10, 2011
Three types of social content


     1.                       Proactive
     2.                       Reactive




Thursday, November 10, 2011
Three types of social content


     1.                        Proactive
     2.                        Reactive
     3.                       Participatory



Thursday, November 10, 2011
Your anchor




Thursday, November 10, 2011
Planning content




Thursday, November 10, 2011
Planning content



        Theme 1
         Theme 2
         Theme 3
         Theme 4




Thursday, November 10, 2011
Planning content

                              Week 1   Week 2   Week 3   Week 4

        Theme 1
         Theme 2
         Theme 3
         Theme 4




Thursday, November 10, 2011
Planning content

                              Week 1   Week 2   Week 3   Week 4

        Theme 1
         Theme 2
         Theme 3
         Theme 4




Thursday, November 10, 2011
Editorial calendar example




Thursday, November 10, 2011
“Reactive proactive”




Thursday, November 10, 2011
Participation Best Practices




Thursday, November 10, 2011
Participation Best Practices

     • Share




Thursday, November 10, 2011
Participation Best Practices

     • Share
     • Don’t sell




Thursday, November 10, 2011
Participation Best Practices

     • Share
     • Don’t sell
     • Be a trusted advisor




Thursday, November 10, 2011
Participation Best Practices

     •    Share
     •    Don’t sell
     •    Be a trusted advisor
     •    Don’t sell




Thursday, November 10, 2011
Participation Best Practices

     •    Share
     •    Don’t sell
     •    Be a trusted advisor
     •    Don’t sell
     •    Connect, recommend, refer




Thursday, November 10, 2011
Participation Best Practices

     •    Share
     •    Don’t sell
     •    Be a trusted advisor
     •    Don’t sell
     •    Connect, recommend, refer
     •    Don’t sell




Thursday, November 10, 2011
Repurposing




Thursday, November 10, 2011
How to create more content

     •    Write more ideas down
     •    Keep a single, ongoing list of those ideas
     •    Ideas, then outlines, then drafts
     •    Write ahead of time
     •    Use guest contributors




Thursday, November 10, 2011
10 sources of content inspiration

     1. Customer questions
     2. Stuff you read
     3. People you disagree with
     4. Your customer-facing teams
     5. Trade press
     6. Conferences, panels & Webinars
     7. Twitter hashtags
     8. LinkedIn Answers
     9. The news
     10. Things you see that are dumb


Thursday, November 10, 2011
Don’t forget…




                              matt@heinzmarketing.com

Thursday, November 10, 2011
@heinzmarketing




                                 Time for questions!


   For more information
   or to schedule a Trada
        demo, email
      sfox@trada.com
                                                @annafsawyer
Thursday, November 10, 2011

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[WEBINAR] Content Marketing that Actually Helps Sales

  • 1. TRADA PRESENTS Content Marketing that Actually Helps Sales #salesmarketingcontent Thursday, November 10, 2011
  • 2. TRADA PRESENTS Content Marketing that Actually Helps Sales #salesmarketingcontent Thursday, November 10, 2011
  • 3. Matt Heinz, Heinz Marketing @heinzmarketing Matt Heinz has than 12 years of marketing, business development and sales experience from a variety of organizations, vertical industries and company sizes. His career has focused on delivering measurable results for his employers and clients in the way of greater sales, revenue growth, product success and customer loyalty. Thursday, November 10, 2011
  • 4. Content Marketing that Actually Helps Sales Matt Heinz President, Heinz Marketing Inc matt@heinzmarketing.com @heinzmarketing Thursday, November 10, 2011
  • 5. Housekeeping • Copy of this deck • Offers for you – 10 minute brainstorm – Successful Selling – Secrets to Successful Content Marketing • Email me with what you want – matt@heinzmarketing.com Thursday, November 10, 2011
  • 6. What we’ll cover today 1. How content fits into the sales funnel 2. Understanding and capitalizing on how your customer wants to buy 3. Content best practices and common mistakes 4. Content strategy, planning and execution 5. Contextual content best practices Thursday, November 10, 2011
  • 9. Prospect Engagement Funnel Customer Targets (based on persona profiles) Thursday, November 10, 2011
  • 10. Prospect Engagement Funnel Customer Targets (based on persona profiles) Active Sales Cycle Channels: CRM, 1:1 Goal: Sell Thursday, November 10, 2011
  • 11. Prospect Engagement Funnel Customer Targets (based on persona profiles) Active Sales Cycle Channels: CRM, 1:1 Goal: Sell New Customer Thursday, November 10, 2011
  • 12. Prospect Engagement Funnel Customer Targets (based on persona profiles) Drip Marketing Channels: Email Newsletters, CRM System Goal: Drive Active Prospects Active Sales Cycle Channels: CRM, 1:1 Goal: Sell New Customer Thursday, November 10, 2011
  • 13. Prospect Engagement Funnel Customer Targets (based on persona profiles) Network / Open Community Channels: Twitter, Facebook, Blog, LinkedIn Goal: Drive Registration Drip Marketing Channels: Email Newsletters, CRM System Goal: Drive Active Prospects Active Sales Cycle Channels: CRM, 1:1 Goal: Sell New Customer Thursday, November 10, 2011
  • 14. Prospect Engagement Funnel Customer Targets (based on persona profiles) Network / Open Community Channels: Twitter, Facebook, Blog, LinkedIn Goal: Drive Registration Drip Marketing Channels: Email Newsletters, CRM System Goal: Drive Active Prospects Active Sales Cycle Channels: CRM, 1:1 Goal: Sell New Customer Thursday, November 10, 2011
  • 15. Prospect Engagement Funnel Customer Targets (based on persona profiles) Next Step Accelerator Ideas Network-exclusive access to content Network / Open Community Value-added special offers Channels: Twitter, Facebook, Blog, LinkedIn Discovery events Goal: Drive Registration White papers, top ten tips, etc. Drip Marketing Testimonials, Success Stories Channels: Email Newsletters, CRM System Profile-Specific Messages Goal: Drive Active Prospects New product/service offers Active Sales Cycle New Opportunity Alerts Channels: CRM, 1:1 1:1 with Existing Customer Goal: Sell In-Market Events New Referral & Tell-a-Friend Offers Customer Network / Community Invites Thursday, November 10, 2011
  • 16. Calculating what you need Assumptions Product A ASP $ 15,000 Product B ASP $ 50,000 Opp/Close % 33.0% Lead/Opp % 10.0% Product A CPL $ 15 Product B CPL $ 35 Q1 2010 Q2 2010 Q3 2010 Q4 2010 TOTALS Product A Sales # 50 56 63 69 238 Product B Sales # 8 9 10 11 38 Total Sales # 58 65 73 80 276 Product A Sales $ $ 742,500 $ 841,500 $ 940,500 $1,039,500 $ 3,564,000 Product B Sales $ $ 412,500 $ 453,750 $ 495,000 $ 536,250 $ 1,897,500 Total Sales $ $1,155,000 $1,295,250 $1,435,500 $1,575,750 $ 5,461,500 Product A Pipeline # 150 170 190 210 Product B Pipeline # 25 28 30 33 Total Pipeline # 175 198 220 243 Product A Pipeline $ $2,250,000 $2,550,000 $2,850,000 $3,150,000 Product B Pipeline $ $1,250,000 $1,375,000 $1,500,000 $1,625,000 Total Pipeline $ $3,500,000 $3,925,000 $4,350,000 $4,775,000 Product A Leads 1500 1700 1900 2100 Product B Leads 250 275 300 325 Total Leads 1750 1975 2200 2425 8350 Product A Lead Budget $ 22,500 $ 25,500 $ 28,500 $ 31,500 Product B Lead Budget $ 8,750 $ 9,625 $ 10,500 $ 11,375 Total Lead Budget $ 31,250 $ 35,125 $ 39,000 $ 42,875 $ 148,250 Thursday, November 10, 2011
  • 18. What are they talking about? Thursday, November 10, 2011
  • 19. What are they talking about? Thursday, November 10, 2011
  • 20. The buying progression Thursday, November 10, 2011
  • 21. The buying progression Solution Thursday, November 10, 2011
  • 22. The buying progression Thursday, November 10, 2011
  • 23. The buying progression Problem/ Pain Thursday, November 10, 2011
  • 24. The buying progression Problem/ Objective/ Pain Outcome Thursday, November 10, 2011
  • 25. Start with the message… Thursday, November 10, 2011
  • 26. Three content questions • What do I want people to see, hear and/or learn? • What do I want people to think? • What do I want people to do? Thursday, November 10, 2011
  • 27. Five common content marketing mistakes 1. Not having a plan up front 2. Writing for the company instead of the customer 3. Not encouraging and participating in two- way communication 4. Not promoting, aggregating and curating great content from others 5. Only producing written content Thursday, November 10, 2011
  • 28. Three types of social content Thursday, November 10, 2011
  • 29. Three types of social content Thursday, November 10, 2011
  • 30. Three types of social content 1. Proactive Thursday, November 10, 2011
  • 31. Three types of social content 1. Proactive 2. Reactive Thursday, November 10, 2011
  • 32. Three types of social content 1. Proactive 2. Reactive 3. Participatory Thursday, November 10, 2011
  • 35. Planning content Theme 1 Theme 2 Theme 3 Theme 4 Thursday, November 10, 2011
  • 36. Planning content Week 1 Week 2 Week 3 Week 4 Theme 1 Theme 2 Theme 3 Theme 4 Thursday, November 10, 2011
  • 37. Planning content Week 1 Week 2 Week 3 Week 4 Theme 1 Theme 2 Theme 3 Theme 4 Thursday, November 10, 2011
  • 41. Participation Best Practices • Share Thursday, November 10, 2011
  • 42. Participation Best Practices • Share • Don’t sell Thursday, November 10, 2011
  • 43. Participation Best Practices • Share • Don’t sell • Be a trusted advisor Thursday, November 10, 2011
  • 44. Participation Best Practices • Share • Don’t sell • Be a trusted advisor • Don’t sell Thursday, November 10, 2011
  • 45. Participation Best Practices • Share • Don’t sell • Be a trusted advisor • Don’t sell • Connect, recommend, refer Thursday, November 10, 2011
  • 46. Participation Best Practices • Share • Don’t sell • Be a trusted advisor • Don’t sell • Connect, recommend, refer • Don’t sell Thursday, November 10, 2011
  • 48. How to create more content • Write more ideas down • Keep a single, ongoing list of those ideas • Ideas, then outlines, then drafts • Write ahead of time • Use guest contributors Thursday, November 10, 2011
  • 49. 10 sources of content inspiration 1. Customer questions 2. Stuff you read 3. People you disagree with 4. Your customer-facing teams 5. Trade press 6. Conferences, panels & Webinars 7. Twitter hashtags 8. LinkedIn Answers 9. The news 10. Things you see that are dumb Thursday, November 10, 2011
  • 50. Don’t forget… matt@heinzmarketing.com Thursday, November 10, 2011
  • 51. @heinzmarketing Time for questions! For more information or to schedule a Trada demo, email sfox@trada.com @annafsawyer Thursday, November 10, 2011