1. Stephen Lowe Senior Enterprise Architect SRA International “ Governance and Business Participation: The Key Requirements for Effective SOA Deployment”

3. Intent of Governance Activities Capacity (Intellectual) Capability (Will to Act) Less More More Glossary Clearinghouse Standards Manager Transition Roadmap Risk Manager Champion External Compliance Auditor

5. SOA Governance Considerations SOA Policies (What policies to enforce?) SOA Governance Strategy and Goals (Govern What and Why?) SOA Governance Organization (Who Governs What?) Governance Processes (Govern What How?) Governance Roles and Interactions (Who Governs What How?) Governance Behavior & Reinforcement Model (What behavior and incentives?) Governance Metrics & Performance Mgt. (What metrics & SLAs support the goals and how?) Governance Implementation Process (What tools, how they integrate, and what SOA processes?) Source: www.agile-path.com Governance Management (What management processes & tools?) Define/Enforce Policies by Governance Tiers (What policies apply to which governance processes?)

6. Enabling Business Participation Automate Push Information Stimulate Thinking Learning Process Outcomes Form of Governance Decision Content (Business Drivers) Mode of Process Solution (Systems) Adopt Guide Restrict Service Standards Service Empowerment

9. Understand the Hurtles “ Cannot See Change” “ Wants Change” Contentment Denial Renewal Confused Population Averages: Innovators – 3% Early Adopters – 13% Early Majority – 34% Late Majority – 37% Laggards – 13% “ 23% Threshold”

11. Exchanging the “Old” Story for the “New” Recognize and Interrupt Old “Rut” Story Understand Nature of Old “Rut” Story Create New “Pathway” Story Listen to beliefs, assumptions, and intent in people’s stories Name and identify rut stories What are the unintended consequences of that story? What are alternative ways to view what happened in the past? Step back from the story; observe facts and inferences What are new ways of relating, thinking and acting? Influence the present and future by first disconnecting from the past!

12. Governance for SOA Delivery Business Owner Vesting

13. Framework for Lifecycle Change Plan to Design Specify to Implement Certify to Accept Deploy to Deliver

19. Business Service Provisioning: Deliver Repeatable Core Competency/Capability “ Roadmap to Process Maturity” Use Process Knowledge Critical Thinking Creative Thinking Synthesis Thinking