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App’s to Zap’s  The future of transport ticketing? Mark J Fowles Managing Director  Nottingham City Transport
Ticketing is defined as a contractual and monetary relationship between the transport operators and the users of public transport services for the provision of a service linked to the monetary value of the ticket. The provision of a ticketing system requires a set of complex procedures that involves the issuance and validation of the ticketing medium. Markantonakis & Mayes Ticketing; A definition
Early examples of ticket machines
later examples
Some early tickets  ,[object Object]
A early purveyor of tickets
Granddad, a close up.
Some more modern ticket machines
More modern bus tickets
Ticketing  Issues ,[object Object],[object Object],[object Object],[object Object]
Since fares were introduced we have had fare dodgers and excuses It’s no good praying to me, love, I’m equally guilty
 
Smartcard ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Smartcards
[object Object],[object Object],Baker signals way ahead for national transport card
What does the future hold?
 
 
Customer’s Needs ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Convenience  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Is about changing preconceptions
Courtesy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Comfort ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],From a customer perspective comfort has two aspects
Information  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stop  Displays
trip times ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
 
So, what is the future of ticketing?
 
 
Thank you

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