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Maui, Hawaii – The Ritz-Carlton, Kapalua
Sales Excellence Club 2010 ~ May 15-19, 2010
AlohaWelcome to Serena Sales Excellence Club 2010! We look
forward to hosting you, your guest and your esteemed
colleagues on the enchanting island of Maui.
You worked hard last year and achieved our shared goals. With its
staggering natural beauty, Maui is the perfect tropical island on which to
relax, rest and recharge for the year ahead. Maui’s ideal weather, plethora
of outdoor adventures, variety of water sports, championship golf, white
sand beaches and world class accommodations help complete the picture.
Serena welcomes you and your guest at the Ritz-Carlton Resort at Kapalua
from May 15 – 19, 2010. Pure enjoyment is our goal for the week.
Maui awaits you. See you there!
Best regards and safe travels,
John Nugent
President and CEO
Serena Software
Table of ContentsAbout Maui						
• Climate
• Time Zone
Important Information				
• Required Travel Documents
• Luggage Allowance
• General Guidelines
• Carry-on Luggage
• Luggage Tags
• Luggage Assistance and Transfers To and From the Hotel
Hotel Information					
• Ritz-Carlton, Kapalua Resort
• Hotel Check-In/Check-Out
• Program Check-In
• Credit Cards					
6
8
10
12
18
20
24
General Information				
• Gratuities
• Guest Policy/Child Care
• Namebadges
• Confirmation of Activities
• Personal Expenses
• Program Inclusions
• Attire
• Getting Around
• Program Contact Information
Agenda							
Activity Options						
	
Local Dining Options
7
Stand above a sea of clouds high atop Haleakala Crater.
Watch a 45 foot whale surface off the coast of Lahaina. Lose
count of the waterfalls outside your window as you drive the
hairpin turns of Hana highway. There’s a reason why Maui is
nicknamed “The Magic Isle.”
The second largest Hawaiian island, Maui is perfect for visitors who are looking
for sophisticated diversions and amenities in the small, intimate towns peppered
throughout the island. Maui’s breathtaking vistas make it a popular destination, with
beaches that have repeatedly been voted among the best in the world. With more
miles of swimmable beach than any other Hawaiian island and the second highest
waterfall in the United States, Maui is an island that is easy to fall in love with.
The western coast is the fabled Maui you see on postcards. Jagged peaks, green
valleys, a wilderness full of native species - the majestic West Maui Mountains
are the epitome of earthly paradise. The west side of Maui is abuzz with
action and adventure. The Kaanapali coast offers great water sports and beach
activities, while nearby Lahaina offers excellent shopping venues, restaurants, bars,
and entertainment.
Climate
The climate of Maui is comfortably tropical with a fairly mild year-round climate
tempered by the Pacific Ocean. Right on the cusp between spring and summer,
May should see daily temperatures between 67 - 83° F. At night the temperatures
drop by 7 - 10° F on average.
Time Zone
Maui is on Hawaiian Standard Time (HST). Therefore, when it is 12:00 PM in Maui, it is:
	 •	 3:00 PM in San Francisco
	 •	 5:00 PM in Chicago
	 •	 6:00 PM in New York
	 •	 11:00 PM in London
	 •	 7:00 AM in Tokyo (+ 1 day)
Maui – The “Magic Isle”
Important Information
– Please Read Carefully
With increased security measures at airports,
it is recommended that you check in at least
three hours prior to your international
departure and two hours prior to your domestic
departure. You must present a government
issued passport or photo ID upon airline check-
in. If your final destination on the day of your
journey is Maui, please be sure that your luggage
is checked all the way through to Kahului
International Airport (Airport Code: OGG)
6
98
Required Travel Documents
U.S. citizens traveling to Maui are required to provide a government issued ID.
Non U.S. citizens will require a valid passport when traveling into the United States.
Luggage Allowance
Luggage restrictions vary depending on the carrier. Please consult your airline for
specific luggage restrictions.
General Guidelines:
Checked Luggage - Allowances and fees vary per carrier.
Carry-on Luggage - One carry-on per person plus one personal item is allowed.
Carry-on Luggage Packing Tips:
	 •	 Airline Tickets
	 •	 Passport and Visa (where applicable)
	 •	 Government Issued Identification
	 •	Traveler’s Checks/Cash
	 •	 Camera
	 •	 Change of Clothes
	 •	 Jacket/Sweater
	 •	 Prescription Medication
	 •	Valuables and Fragile Items
Sales Excellence Club Luggage Tags
Federal regulations require that all checked luggage be clearly identified on the
outside. It is also a good idea to include full identification inside each piece of
luggage in the event that the outer tags are lost in handling.
Luggage Assistance and Transfers
to and from the Resort
Upon your arrival into Kahului Airport (OGG) please proceed through baggage
claim and/or customs. Upon exiting, Sales Excellence Club Travel Staff will be
there to greet you holding signage with the Serena corporate logo on Saturday,
May 15, 2010. From there you will be escorted to your ground transfer. Complimen-
tary airport transportation will be provided to/from The Ritz-Carlton, Kapalua
on Saturday, May 15, 2010 and Wednesday, May 19, 2010. Transfer time to The
Ritz-Carlton, Kapalua is approximately one hour depending on the time of day
and traffic.
Important Information
1110
Ritz-Carlton, Kapalua
Nestled among the lush foliage of rolling hills, a beautiful beachfront and in the
midst of a century-old pineapple plantation, The Ritz-Carlton, Kapalua provides
that rare opportunity to experience a different view of Hawaii - one that hearkens
back to unspoiled landscapes, breathtaking sunsets, and swaying coconut palms.
Escape to a tropical paradise, where world-class service converges with enthralling
island culture. Framed by two championship golf courses, this exclusive hotel is
the annual home of the PGA TOUR season-opening championship, offering a
prestigious address, recognized throughout the world.
Hotel Check-In/Check-Out Times
Check-in is after 3:00 PM. At the Ritz-Carlton, Kapalua, a guaranteed reservation
assures you of a room even if you check-in late. The Sales Excellence Club hotel
check-in will be located in the main lobby. Our Travel Staff will be available to
direct you upon your arrival.
Check-out time is 12:00 PM. We will do our best to accommodate late check-out
requests but they are on a request only basis. We will be happy to assist you in
storing your baggage and will offer you the fitness facilities if you need to freshen
up before departure.
Program Check-In
Upon arrival to the hotel, you will check-in at the Serena Sales Excellence Club
Hospitality Desk located in Registration Area C-D. You will receive your
Welcome Packet and Gift including your namebadge and activity confirmations.
A spa representative will be available to assist you in scheduling additional
appointments. A local expert is also available to assist with purchasing additional
activities and confirming dinner reservations for your evening out. You will then
be escorted to the hotel check-in desk.
Credit Cards
The Ritz-Carlton, Kapalua accepts Visa, Mastercard, Discover, JCB, American
Express and Diners Club for your convenience.
Hotel Information
The Ritz-Carlton, Kapalua
One Ritz-Carlton Drive
Kapalua, Hawaii 96761
Telephone: 808-669-6200
Fax: 808-669-1566
http://www.ritzcarlton.com/en/Properties/KapaluaMaui
1312
Gratuities
Sales Excellence Club covers gratuities associated with sponsored functions and
activities including roundtrip porterage, daily housekeeping, guides, drivers and
the daily resort fee over program dates May 15 - 19, 2010. The daily resort fee
covers wireless high-speed internet access, local telephone calls, toll-free telephone
access, use of the 24-hour fitness center, and cultural history tours, arts and
crafts, self-parking, resort charging privileges at select shops and restaurants and
in-room coffee.
It is suggested that you only tip for special or personal services that you may
request during the program or outside of sponsored events.
Guest Policy/Child Care
The goal of Sales Excellence Club is to reward Serena’s top performers for their
commitment, hard work and efforts. Understanding the important role spouses
and partners play in supporting the commitment required to qualify, Sales
Excellence Club is designed to offer respite for them as much as the winners.
That said, we do appreciate that some winners may wish to leverage the trip as
a lead into a family vacation.
Children are not included in the activities and events, however, you may wish
to know that The Ritz-Carlton, Kapalua, recommends The Happy Kids Nanny
Service. Reservations can be made directly with Happy Kids Nanny Service at
1-888-669-1991 or the Sales Excellence Club Registration Headquarters would be
happy to assist you with your requests.
The Ritz-Carlton also offers the following children friendly
recreational programs:
	 •	 Complimentary Cultural, Environmental & Recreational Activities
	 •	 Jean-Michel Cousteau’s Ambassadors of The Environment
Namebadges
So that you may be easily identified by The Ritz-Carlton, Kapalua and Sales
Excellence Club Travel Staff as a Sales Excellence Club participant, it is requested
that you wear your namebadge to all group events.
Good To Know...
1514
Confirmation of Activities
Sales Excellence Club 2010 is pleased to offer a hosted activity for you and your
guest on Monday, May 17, 2010. Activities have been arranged based on the
information you provided on your registration form.
Please read the enclosed confirmation letter to review your confirmed activities.
Once on-site, the travel staff will be available to assist you with any changes in
activities requested on a space-available basis.
Personal Expenses
Personal expenses such as laundry, telephone, facsimile, gift shop, bar charges
(including in-room mini bar), lounge, restaurant, child care, business center and
any meals or snacks taken apart from the sponsored functions will be at your own
expense. You will be required to present a credit card upon arrival at The Ritz-
Carlton, Kapalua.
Program Inclusions
• 	Roundtrip air transportation between your home city and Kahului, Maui.
• 	Ground transportation between the Kahului International Airport and the
	 Ritz-Carlton, Kapalua Resort on arrival day, May 15, 2010 and departure
	 day, May 19, 2010.
• 	Deluxe accommodations at the Ritz-Carlton, Kapalua Resort for 5 days and
	4 nights (May 15 – 19, 2010).
• 	Evening meals on May 15th, 17th, and 18th.
• 	Breakfast at leisure May 16th – 19th.
• 	Your choice of one hosted activity for you and your guest on Monday, May 17, 2010.
• 	Lunch or snack is included with most activities.
• 	All gratuities associated with group events, including those for bell staff and 		
	 maid service.
• 	Event Staff and Hospitality Area available and dedicated to you throughout 		
	 your stay.
Attire
Dress is usually quite casual.
• 	Shorts and sandals are perfectly acceptable daytime attire for most locations.
• 	Sports clothing or beachwear is appropriate for most activities.
Good To Know...
1716
• 	Plan to use layers and be prepared for rain or drizzle for activities done at
	 higher elevations.
• 	Evenings can be around 65 ° F, so a jacket or sweater is suggested.
• 	Proper golf attire is required at the Bay Course and Plantation Course.
•	Tropical evening attire (casual) is acceptable except at up scale restaurants.
• 	Additional suggested items to pack: swimsuit, wide-brimmed hat, sunglasses, 		
	 sunblock, jeans, and athletic shoes.
The following attire is suggested for all program activities:
Welcome Reception and Final Night Beach Luau: Evening Resort Casual
Ladies: Resort casual shirts, sundresses, skirts, slacks, Capri pants
Men: Golf shirts, khaki pants
Sunset Gala and Dinner: Evening ‘Smart’ Resort Wear
Ladies: Blouses, light sweater, skirts, dresses
Men: Golf shirts, button down shirt, light sweater or jacket, slacks
Activities: Jeans, close toe athletic shoes, or long pants for ATV and horseback riding/
activities
Getting Around
The Ritz-Carlton provides a complimentary shuttle that services all of the Kapalua
area. The shuttle is an on-demand service and the Hotel concierge or valets will
call the shuttle for you at your request. Shuttles typically arrive within ten minutes.
There are no complimentary shuttles from the Ritz-Carlton into Lahaina, however
the concierge or valet can assist you in booking a cab into town should you so desire.
Program Contact Information
Sales Excellence Club Travel Headquarters
If you need assistance or have questions regarding the Sales Excellence Club 2010
or registration, please contact:
Sales Excellence Club 2010 Registration Headquarters
c/o streamlinevents, inc.
E-mail: serenasalesexcellence@streamlinevents.com
Phone: 510-619-6876
Fax: 510-291-8884
Registration Support Hours: Monday - Friday
8:30 AM – 5:00 PM, PST
10:30 AM – 7:00 PM, CST
11:30 AM – 8:00 PM, EST
Good To Know...
Program Contact
Information
If you need assistance or have questions
with your flight arrangements, please
contact:
Serena Sales Excellence Club 2010
Corporate Travel Agent
c/o Peak Journeys Travel Group
Jacquie Martin
E-mail: jmartin@peaktravel.com
Phone: 1-866-584-8818
Travel Support Hours: Monday - Friday
9:00 AM – 5:00 PM, PST
11:00 AM – 7:00 PM, CST
12:00 AM – 8:00 PM, EST
1918
Saturday, May 15
Morning/Afternoon
Sales Excellence Club 2010 Qualifiers and Guests arrive in Maui, are greeted at
Kahului International Airport, and transferred to the Ritz-Carlton, Kapalua Resort
in Kapalua, Maui.
Visit the hospitality desk to receive your welcome packet, purchase additional
activities and make restaurant reservations.
Afternoon at Leisure
Evening
7:00 PM – 10:00 PM
Welcome Reception on the Makai Putting Green
Sunday, May 16
Morning
6:30 AM – 11:00 AM
Breakfast at leisure – Enjoy a hosted breakfast at The Terrace Restaurant.
Day at Leisure
Visit the Hospitality Desk to arrange any optional activities, and confirm
restaurant reservations for this evening.
Afternoon
Lunch on Own
4:30 PM – 5:45 PM –Mandatory General Session and Reception in the
Anuenue Room.
Featured Speaker: Clifford Naeole
Evening at Leisure
6:00 PM – 12:00 AM - Shuttles will depart from the group transportation entrance
every hour on the hour to take you to and from downtown Lahaina.
Monday, May 17
Morning/Afternoon
6:30 AM – 11:00 AM
Breakfast at leisure – Enjoy a hosted breakfast at The Terrace Restaurant.
Spend your day on one of the hosted activities or feel free to explore at your own pace.
Hosted Activities Include:
	 • 	Kahoma Ranch ATV Adventure
	 • 	The Plantation Course, Golf
	 • 	Ironwood Horseback Ride
	 • 	The Ritz-Carlton Spa, (50) Minute Massage
	 • 	Teralani Snorkel Sail
	 • 	Kaanapali Skyline Adventure, Zipline
	 • 	Hawaiian Surf School
Evening
6:00 PM – 7:00 PM - CEO Reception (Invitation Only) Anuenue Room Lanai.
6:45 PM – Merriman’s shuttle will depart from the group transportation
entrance at 6:45 PM.
7:00 PM – 10:00 PM – Sunset Gala at Merriman’s, Kapalua Restaurant.
Shuttles will depart from the Ritz-Carlton, Kapalua at 6:45 PM.
10:00 PM- 12:00 AM - After Party in the Salon Ballroom Foyer at the
Ritz-Carlton, Kapalua.
Tuesday, May 18
Morning/Afternoon
6:30 AM – 11:00 AM
Breakfast at leisure – Enjoy a hosted breakfast at The Terrace Restaurant.
Day at Leisure
Visit the Hospitality Desk to arrange any optional activities or feel free to
explore at your own pace.
Agenda
2120
Evening
7:00 PM – 10:00 PM - Traditional Hawaiian Luau Dinner on the Beach Lawn
at the Ritz-Carlton, Kapalua.
Wednesday, May 19
Morning/Afternoon
6:30 AM – 11:00 AM.
Breakfast at leisure – Enjoy a hosted breakfast at The Terrace Restaurant.
Qualifiers and guests depart for home cities or extended vacations.
Activity Options
Please see the enclosed confirmation letter for your confirmed activity. Once
on-site, the travel staff will do their best to accommodate any changes on a
space-available basis. Additional activities options will be available for purchase
at the Hospitality Desk.
Kahoma Ranch ATV Adventure
Get your motor running and come join the excitement at West Maui’s fantastic
off-road experience! You will have the chance to ride an ATV through a working
cattle ranch and off road trails inaccessible to the general public. After a brief
safety orientation and practice run, you will embark on your ATV adventure
heading to “The Garden” where you will learn about traditional Hawaiian
agriculture and experience the unspoiled West Maui Mountains filled with
native plants and breathtaking views of Kahoma Valley. This guided tour
includes a tandem ATV and lunch.
Agenda
2322
The Plantation Course, Golf
Trace the footsteps of golf legends as you golf in Maui at the annual home
of The PGA TOUR’s season-opening SBS Championship. Set amid a 23,000-
acre historic pineapple plantation, The Kapalua Golf Club offers two 18-hole
courses of unrivaled distinction and prestige. This world-renowned golf resort
stretches from the majestic mountains to the azure Pacific Ocean providing a
perfect backdrop for The Plantation and The Bay courses. Stunning terrain and
diverse topography have fairways that blend easily into the breathtaking natural
landscape. *Due to the aeration schedule The Bay Course will not be available
for play, May 15 - 19, 2010.
Ironwood Horseback Ride
Experience riding across wide-open pineapple fields beneath the sweeping blue
Hawaiian sky. Nestled in the midst of unspoiled mountains, rainforest and ocean
scenery, Ironwood Ranch sits on acres of secluded farmland in the verdant
West Maui Mountains. Saddling up one of the well-groomed horses that will be
matched to your riding experience, the seasoned guide will then escort you on
a horseback tour of some of the most attractive scenery on Maui. You will ride
through the velvet green layers of the West Maui Mountains and the island’s
largest pineapple plantation. Stunning panoramic views of the coastline
overlooking Molokai and Lanai will invigorate your senses.
The Ritz-Carlton Spa,
(50) Minute Massage
Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to
water that is pure in every sense. Your spa experience begins with a personal
host to guide you through The Ritz-Carlton Spa sanctuary, beginning with
ladies and gentlemen’s relaxation lounges, featuring rain showers, Hawaiian
grotto areas with heated whirlpools, eucalyptus infused steam rooms, and cedar
saunas. You can also indulge in the open-air relaxation lounge and whirlpool,
located in a Hawaiian taro patch garden.
Teralani Snorkel Sail
Hop aboard the Teralani for a sensational island snorkeling adventure. Watch
the waves flash by as the Teralani sailboat heads towards one of Hawaii’s pristine
coastal snorkeling destinations. Take in the unforgettable sights of Maui’s
glittering coast while the sun warms your back. At the snorkeling site, plunge into
a wondrous world beneath the sparkling blue as you take in the ocean’s beautiful
underwater inhabitants around elegant reef formations.
Kaanapali Skyline Adventure, Zipline
High above Maui’s Kaanapali resorts, an incomparable adventure awaits. This
land, steeped in legend, with panoramic views, plunging cliffs, and lush valleys,
plays host to a zipline adventure unlike any other in the world. After an exciting
Pinzgauer ride deep into the rugged lands above Kaanapali, the trained staff
will outfit you with custom equipment before leading you on to the adventure.
This unique action adventure will get your heart-pumping as you sail across
each of eight ziplines, and get a bird’s eye view of the beautiful vegetation
below.
Hawaiian Style Surf School
Take advantage of Maui’s perfect waves and sun and discover the sport that is
known to be uniquely “Hawaiian” - surfing. Test your skills at the Hawaiian Style
Surf School, or you can alternately learn how to standup paddle board. The
calming currents rolling off Maui’s coast provide the perfect training ground for
beginner and seasoned surfers. Guided by an experienced instructor, you will
learn how to glide across the waves at your own pace and skill level. You’ll be
surprised at how easy it is to get started riding the waves!
Activity Options
24 25
You will be at leisure for dinner on Sunday, May 16th, 2010. Below is a
selection of local restaurants you might enjoy. Please check-in with the
Hospitality desk if you would like to see a more extensive list of restaurant
options or need assistance making a reservation.
Kai Sushi, The Ritz-Carlton
Kai Sushi offers the island’s freshest sushi and Japanese cuisine from Chef
Tadashi Yoshino. Featuring a new restaurant space to the left of the lobby,
with a design inspired by the story of native Hawaiians’ arrival across the
sea, Kai Sushi offers more than 20 varieties of the most popular types of
sushi and sashimi. The menu is complemented by an extensive selection of
warm and cold sakes and Japanese beers.
The Banyan Tree, The Ritz-Carlton
The Ritz-Carlton’s award winning AAA Four Diamond restaurant, The
Banyan Tree, features the fresh culinary acumen of Chef Ryan Urig along
with a new design incorporating a destination outdoor bar and lounge with
a covered terrace with dramatic views of the Pacific Ocean, the island of
Moloka’i and the Pailolo Channel. The seasonal worldly menu showcases
Hawaii’s abundant harvests and fresh catches.
Lahaina Grill, 127 Lahainaluna, Rd.
Lahaina Grill is located at the historic Lahaina Inn and offers legendary
dining service in a refined yet comfortable atmosphere. Featuring
innovative, New American cuisine, Lahaina Grill uses techniques and
flavors from around the world, all perfectly blended with the freshest
ingredients cultivated by Maui’s local farms, dairies and surrounding waters.
Complementing the cuisine at Lahaina Grill is a wine list that features over
350 selections from notable wineries from around the globe. Often you
will find people choosing to dine at the bar with others, being served by
the most experienced staff that attend to precision.
David Paul’s Island Grill, 900 Front St.
David Paul’s Island Grill serves “New Island Cuisine,” best described as
“high-end comfort food.” Multi-award-winning Chef David Paul Johnson
is back in Lahaina with a stunning new oceanfront restaurant. Offering his
New Island Style cuisine and legendary service, guests may enjoy several
distinct dining areas including the Sunset Terrace with unobstructed ocean
views and a front row seat for Maui’s unparalleled sunsets. David Paul’s
market-driven, ever-changing menu utilizes Island-fresh organic, natural
and sustainable products. A unique wine storage inside the restaurant
allows guests to enter and choose their own more expensive bottles.
Sansei Kapalua, 600 Office Road
Contemporary sushi and new wave Asian inspired dishes served in a lively
setting makes Sansei Seafood Restaurant and Sushi Bar a critic’s favorite.
Sansei’s sushi chefs are known for their highly imaginative creations. A
multiple first place winner at the annual Taste of Lahaina, Sansei’s Asian
Shrimp Cake with Ginger Lime Butter and Cilantro Pesto, is a delicate
shrimp cake encased in crispy Chinese noodles.
Hula Grill, Whaler’s Village
There may be no more delicious embodiment of Island culture and
hospitality than Hula Grill—a plantation home of the 1930s, with broad
rooms made of warm koa wood, and slow moving fans that set the coconut
scents to dance. Hula’s embodies Hawaiian fine dining, serving authentically
Hawaiian cuisine with focus on showcasing Hawaii’s farms and ranches and
the food they produce. Hula Grill serves a fresh, local seafood, poultry and
beef, fruits, vegetables and spices embracing local cultural techniques.
I’O, 505 Front Street
I’O ‘s setting is modern and sophisticated with a breezy, sunny dining area
that looks out on the Pacific Ocean. I’O offers an impressive selection of
Asian-Polynesian interpretations of seafood and specializes in innovative
appetizers. One of the premier Maui restaurants for Pacific Rim cuisine,
this type of food blends ideas from California with food preparations from
Japan and other Asian countries.
Pacific’o, 505 Front Street
Organic Hawaiian ingredients are featured at Pacific’o, and fresh fish is
hand-delivered directly to the restaurant from the harbor in Lahaina, Maui.
Food is also supplied from the restaurant’s own O’o Farm, where herbs,
leafy greens and veggies are grown organically in a biologically diverse
environment. Mains like Lemongrass Coconut Fish and Sesame Crusted
Lamb make this one of the best Front Street restaurants, and you’ll want
to return again and again for fantastic food and fun live music.
Local Dining Options
22
Leilani’s on the Beach, Whaler’s Village
Located right on famous Ka’anapali Beach, Leilani’s offers the perfect vantage
point for viewing amazing sunsets framed by the islands of Lanai and Molokai.
The open air dining room offers sweeping ocean views and features a menu of
fresh Island fish, seafood and meat. Downstairs, the outdoor Beachside Grill
has long been a popular place for both residents and locals to enjoy their
favorite casual fare while sipping exotic cocktails and enjoying live entertain-
ment and for dessert Kimo’s Original Hula Pie.
Plantation House, 2000 Plantation
Club Drive
The Plantation House sits high above the Kapalua coastline, boasting a
thoroughly modern blend of traditional plantation-style atmosphere, old-
fashioned Hawaiian hospitality and the finest in island cuisine. The Plantation
House Restaurant has earned a top reputation among Maui’s best restaurants
for serving innovative cuisine in a picturesque setting. The restaurant’s location
takes advantage of the spectacular tropical vista from its unique vantage point
on the Plantation Golf Course at Kapalua, with views of the north shore of
Maui, the surrounding pineapple fields, and the islands of Lanai and Molokai.
The food created by Executive Chef Alex Stanislaw has been recognized by
critics as the best on Maui. Stanislaw adds a splash of the Mediterranean to the
freshest local produce, herbs and seafood available. The result is a menu filled
with inspired cuisine to be enjoyed in a magnificent setting.
23
Notes
Serena Excellence Club Program of Events

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Serena Excellence Club Program of Events

  • 1. Maui, Hawaii – The Ritz-Carlton, Kapalua Sales Excellence Club 2010 ~ May 15-19, 2010
  • 2. AlohaWelcome to Serena Sales Excellence Club 2010! We look forward to hosting you, your guest and your esteemed colleagues on the enchanting island of Maui. You worked hard last year and achieved our shared goals. With its staggering natural beauty, Maui is the perfect tropical island on which to relax, rest and recharge for the year ahead. Maui’s ideal weather, plethora of outdoor adventures, variety of water sports, championship golf, white sand beaches and world class accommodations help complete the picture. Serena welcomes you and your guest at the Ritz-Carlton Resort at Kapalua from May 15 – 19, 2010. Pure enjoyment is our goal for the week. Maui awaits you. See you there! Best regards and safe travels, John Nugent President and CEO Serena Software
  • 3. Table of ContentsAbout Maui • Climate • Time Zone Important Information • Required Travel Documents • Luggage Allowance • General Guidelines • Carry-on Luggage • Luggage Tags • Luggage Assistance and Transfers To and From the Hotel Hotel Information • Ritz-Carlton, Kapalua Resort • Hotel Check-In/Check-Out • Program Check-In • Credit Cards 6 8 10 12 18 20 24 General Information • Gratuities • Guest Policy/Child Care • Namebadges • Confirmation of Activities • Personal Expenses • Program Inclusions • Attire • Getting Around • Program Contact Information Agenda Activity Options Local Dining Options
  • 4. 7 Stand above a sea of clouds high atop Haleakala Crater. Watch a 45 foot whale surface off the coast of Lahaina. Lose count of the waterfalls outside your window as you drive the hairpin turns of Hana highway. There’s a reason why Maui is nicknamed “The Magic Isle.” The second largest Hawaiian island, Maui is perfect for visitors who are looking for sophisticated diversions and amenities in the small, intimate towns peppered throughout the island. Maui’s breathtaking vistas make it a popular destination, with beaches that have repeatedly been voted among the best in the world. With more miles of swimmable beach than any other Hawaiian island and the second highest waterfall in the United States, Maui is an island that is easy to fall in love with. The western coast is the fabled Maui you see on postcards. Jagged peaks, green valleys, a wilderness full of native species - the majestic West Maui Mountains are the epitome of earthly paradise. The west side of Maui is abuzz with action and adventure. The Kaanapali coast offers great water sports and beach activities, while nearby Lahaina offers excellent shopping venues, restaurants, bars, and entertainment. Climate The climate of Maui is comfortably tropical with a fairly mild year-round climate tempered by the Pacific Ocean. Right on the cusp between spring and summer, May should see daily temperatures between 67 - 83° F. At night the temperatures drop by 7 - 10° F on average. Time Zone Maui is on Hawaiian Standard Time (HST). Therefore, when it is 12:00 PM in Maui, it is: • 3:00 PM in San Francisco • 5:00 PM in Chicago • 6:00 PM in New York • 11:00 PM in London • 7:00 AM in Tokyo (+ 1 day) Maui – The “Magic Isle” Important Information – Please Read Carefully With increased security measures at airports, it is recommended that you check in at least three hours prior to your international departure and two hours prior to your domestic departure. You must present a government issued passport or photo ID upon airline check- in. If your final destination on the day of your journey is Maui, please be sure that your luggage is checked all the way through to Kahului International Airport (Airport Code: OGG) 6
  • 5. 98 Required Travel Documents U.S. citizens traveling to Maui are required to provide a government issued ID. Non U.S. citizens will require a valid passport when traveling into the United States. Luggage Allowance Luggage restrictions vary depending on the carrier. Please consult your airline for specific luggage restrictions. General Guidelines: Checked Luggage - Allowances and fees vary per carrier. Carry-on Luggage - One carry-on per person plus one personal item is allowed. Carry-on Luggage Packing Tips: • Airline Tickets • Passport and Visa (where applicable) • Government Issued Identification • Traveler’s Checks/Cash • Camera • Change of Clothes • Jacket/Sweater • Prescription Medication • Valuables and Fragile Items Sales Excellence Club Luggage Tags Federal regulations require that all checked luggage be clearly identified on the outside. It is also a good idea to include full identification inside each piece of luggage in the event that the outer tags are lost in handling. Luggage Assistance and Transfers to and from the Resort Upon your arrival into Kahului Airport (OGG) please proceed through baggage claim and/or customs. Upon exiting, Sales Excellence Club Travel Staff will be there to greet you holding signage with the Serena corporate logo on Saturday, May 15, 2010. From there you will be escorted to your ground transfer. Complimen- tary airport transportation will be provided to/from The Ritz-Carlton, Kapalua on Saturday, May 15, 2010 and Wednesday, May 19, 2010. Transfer time to The Ritz-Carlton, Kapalua is approximately one hour depending on the time of day and traffic. Important Information
  • 6. 1110 Ritz-Carlton, Kapalua Nestled among the lush foliage of rolling hills, a beautiful beachfront and in the midst of a century-old pineapple plantation, The Ritz-Carlton, Kapalua provides that rare opportunity to experience a different view of Hawaii - one that hearkens back to unspoiled landscapes, breathtaking sunsets, and swaying coconut palms. Escape to a tropical paradise, where world-class service converges with enthralling island culture. Framed by two championship golf courses, this exclusive hotel is the annual home of the PGA TOUR season-opening championship, offering a prestigious address, recognized throughout the world. Hotel Check-In/Check-Out Times Check-in is after 3:00 PM. At the Ritz-Carlton, Kapalua, a guaranteed reservation assures you of a room even if you check-in late. The Sales Excellence Club hotel check-in will be located in the main lobby. Our Travel Staff will be available to direct you upon your arrival. Check-out time is 12:00 PM. We will do our best to accommodate late check-out requests but they are on a request only basis. We will be happy to assist you in storing your baggage and will offer you the fitness facilities if you need to freshen up before departure. Program Check-In Upon arrival to the hotel, you will check-in at the Serena Sales Excellence Club Hospitality Desk located in Registration Area C-D. You will receive your Welcome Packet and Gift including your namebadge and activity confirmations. A spa representative will be available to assist you in scheduling additional appointments. A local expert is also available to assist with purchasing additional activities and confirming dinner reservations for your evening out. You will then be escorted to the hotel check-in desk. Credit Cards The Ritz-Carlton, Kapalua accepts Visa, Mastercard, Discover, JCB, American Express and Diners Club for your convenience. Hotel Information The Ritz-Carlton, Kapalua One Ritz-Carlton Drive Kapalua, Hawaii 96761 Telephone: 808-669-6200 Fax: 808-669-1566 http://www.ritzcarlton.com/en/Properties/KapaluaMaui
  • 7. 1312 Gratuities Sales Excellence Club covers gratuities associated with sponsored functions and activities including roundtrip porterage, daily housekeeping, guides, drivers and the daily resort fee over program dates May 15 - 19, 2010. The daily resort fee covers wireless high-speed internet access, local telephone calls, toll-free telephone access, use of the 24-hour fitness center, and cultural history tours, arts and crafts, self-parking, resort charging privileges at select shops and restaurants and in-room coffee. It is suggested that you only tip for special or personal services that you may request during the program or outside of sponsored events. Guest Policy/Child Care The goal of Sales Excellence Club is to reward Serena’s top performers for their commitment, hard work and efforts. Understanding the important role spouses and partners play in supporting the commitment required to qualify, Sales Excellence Club is designed to offer respite for them as much as the winners. That said, we do appreciate that some winners may wish to leverage the trip as a lead into a family vacation. Children are not included in the activities and events, however, you may wish to know that The Ritz-Carlton, Kapalua, recommends The Happy Kids Nanny Service. Reservations can be made directly with Happy Kids Nanny Service at 1-888-669-1991 or the Sales Excellence Club Registration Headquarters would be happy to assist you with your requests. The Ritz-Carlton also offers the following children friendly recreational programs: • Complimentary Cultural, Environmental & Recreational Activities • Jean-Michel Cousteau’s Ambassadors of The Environment Namebadges So that you may be easily identified by The Ritz-Carlton, Kapalua and Sales Excellence Club Travel Staff as a Sales Excellence Club participant, it is requested that you wear your namebadge to all group events. Good To Know...
  • 8. 1514 Confirmation of Activities Sales Excellence Club 2010 is pleased to offer a hosted activity for you and your guest on Monday, May 17, 2010. Activities have been arranged based on the information you provided on your registration form. Please read the enclosed confirmation letter to review your confirmed activities. Once on-site, the travel staff will be available to assist you with any changes in activities requested on a space-available basis. Personal Expenses Personal expenses such as laundry, telephone, facsimile, gift shop, bar charges (including in-room mini bar), lounge, restaurant, child care, business center and any meals or snacks taken apart from the sponsored functions will be at your own expense. You will be required to present a credit card upon arrival at The Ritz- Carlton, Kapalua. Program Inclusions • Roundtrip air transportation between your home city and Kahului, Maui. • Ground transportation between the Kahului International Airport and the Ritz-Carlton, Kapalua Resort on arrival day, May 15, 2010 and departure day, May 19, 2010. • Deluxe accommodations at the Ritz-Carlton, Kapalua Resort for 5 days and 4 nights (May 15 – 19, 2010). • Evening meals on May 15th, 17th, and 18th. • Breakfast at leisure May 16th – 19th. • Your choice of one hosted activity for you and your guest on Monday, May 17, 2010. • Lunch or snack is included with most activities. • All gratuities associated with group events, including those for bell staff and maid service. • Event Staff and Hospitality Area available and dedicated to you throughout your stay. Attire Dress is usually quite casual. • Shorts and sandals are perfectly acceptable daytime attire for most locations. • Sports clothing or beachwear is appropriate for most activities. Good To Know...
  • 9. 1716 • Plan to use layers and be prepared for rain or drizzle for activities done at higher elevations. • Evenings can be around 65 ° F, so a jacket or sweater is suggested. • Proper golf attire is required at the Bay Course and Plantation Course. • Tropical evening attire (casual) is acceptable except at up scale restaurants. • Additional suggested items to pack: swimsuit, wide-brimmed hat, sunglasses, sunblock, jeans, and athletic shoes. The following attire is suggested for all program activities: Welcome Reception and Final Night Beach Luau: Evening Resort Casual Ladies: Resort casual shirts, sundresses, skirts, slacks, Capri pants Men: Golf shirts, khaki pants Sunset Gala and Dinner: Evening ‘Smart’ Resort Wear Ladies: Blouses, light sweater, skirts, dresses Men: Golf shirts, button down shirt, light sweater or jacket, slacks Activities: Jeans, close toe athletic shoes, or long pants for ATV and horseback riding/ activities Getting Around The Ritz-Carlton provides a complimentary shuttle that services all of the Kapalua area. The shuttle is an on-demand service and the Hotel concierge or valets will call the shuttle for you at your request. Shuttles typically arrive within ten minutes. There are no complimentary shuttles from the Ritz-Carlton into Lahaina, however the concierge or valet can assist you in booking a cab into town should you so desire. Program Contact Information Sales Excellence Club Travel Headquarters If you need assistance or have questions regarding the Sales Excellence Club 2010 or registration, please contact: Sales Excellence Club 2010 Registration Headquarters c/o streamlinevents, inc. E-mail: serenasalesexcellence@streamlinevents.com Phone: 510-619-6876 Fax: 510-291-8884 Registration Support Hours: Monday - Friday 8:30 AM – 5:00 PM, PST 10:30 AM – 7:00 PM, CST 11:30 AM – 8:00 PM, EST Good To Know... Program Contact Information If you need assistance or have questions with your flight arrangements, please contact: Serena Sales Excellence Club 2010 Corporate Travel Agent c/o Peak Journeys Travel Group Jacquie Martin E-mail: jmartin@peaktravel.com Phone: 1-866-584-8818 Travel Support Hours: Monday - Friday 9:00 AM – 5:00 PM, PST 11:00 AM – 7:00 PM, CST 12:00 AM – 8:00 PM, EST
  • 10. 1918 Saturday, May 15 Morning/Afternoon Sales Excellence Club 2010 Qualifiers and Guests arrive in Maui, are greeted at Kahului International Airport, and transferred to the Ritz-Carlton, Kapalua Resort in Kapalua, Maui. Visit the hospitality desk to receive your welcome packet, purchase additional activities and make restaurant reservations. Afternoon at Leisure Evening 7:00 PM – 10:00 PM Welcome Reception on the Makai Putting Green Sunday, May 16 Morning 6:30 AM – 11:00 AM Breakfast at leisure – Enjoy a hosted breakfast at The Terrace Restaurant. Day at Leisure Visit the Hospitality Desk to arrange any optional activities, and confirm restaurant reservations for this evening. Afternoon Lunch on Own 4:30 PM – 5:45 PM –Mandatory General Session and Reception in the Anuenue Room. Featured Speaker: Clifford Naeole Evening at Leisure 6:00 PM – 12:00 AM - Shuttles will depart from the group transportation entrance every hour on the hour to take you to and from downtown Lahaina. Monday, May 17 Morning/Afternoon 6:30 AM – 11:00 AM Breakfast at leisure – Enjoy a hosted breakfast at The Terrace Restaurant. Spend your day on one of the hosted activities or feel free to explore at your own pace. Hosted Activities Include: • Kahoma Ranch ATV Adventure • The Plantation Course, Golf • Ironwood Horseback Ride • The Ritz-Carlton Spa, (50) Minute Massage • Teralani Snorkel Sail • Kaanapali Skyline Adventure, Zipline • Hawaiian Surf School Evening 6:00 PM – 7:00 PM - CEO Reception (Invitation Only) Anuenue Room Lanai. 6:45 PM – Merriman’s shuttle will depart from the group transportation entrance at 6:45 PM. 7:00 PM – 10:00 PM – Sunset Gala at Merriman’s, Kapalua Restaurant. Shuttles will depart from the Ritz-Carlton, Kapalua at 6:45 PM. 10:00 PM- 12:00 AM - After Party in the Salon Ballroom Foyer at the Ritz-Carlton, Kapalua. Tuesday, May 18 Morning/Afternoon 6:30 AM – 11:00 AM Breakfast at leisure – Enjoy a hosted breakfast at The Terrace Restaurant. Day at Leisure Visit the Hospitality Desk to arrange any optional activities or feel free to explore at your own pace. Agenda
  • 11. 2120 Evening 7:00 PM – 10:00 PM - Traditional Hawaiian Luau Dinner on the Beach Lawn at the Ritz-Carlton, Kapalua. Wednesday, May 19 Morning/Afternoon 6:30 AM – 11:00 AM. Breakfast at leisure – Enjoy a hosted breakfast at The Terrace Restaurant. Qualifiers and guests depart for home cities or extended vacations. Activity Options Please see the enclosed confirmation letter for your confirmed activity. Once on-site, the travel staff will do their best to accommodate any changes on a space-available basis. Additional activities options will be available for purchase at the Hospitality Desk. Kahoma Ranch ATV Adventure Get your motor running and come join the excitement at West Maui’s fantastic off-road experience! You will have the chance to ride an ATV through a working cattle ranch and off road trails inaccessible to the general public. After a brief safety orientation and practice run, you will embark on your ATV adventure heading to “The Garden” where you will learn about traditional Hawaiian agriculture and experience the unspoiled West Maui Mountains filled with native plants and breathtaking views of Kahoma Valley. This guided tour includes a tandem ATV and lunch. Agenda
  • 12. 2322 The Plantation Course, Golf Trace the footsteps of golf legends as you golf in Maui at the annual home of The PGA TOUR’s season-opening SBS Championship. Set amid a 23,000- acre historic pineapple plantation, The Kapalua Golf Club offers two 18-hole courses of unrivaled distinction and prestige. This world-renowned golf resort stretches from the majestic mountains to the azure Pacific Ocean providing a perfect backdrop for The Plantation and The Bay courses. Stunning terrain and diverse topography have fairways that blend easily into the breathtaking natural landscape. *Due to the aeration schedule The Bay Course will not be available for play, May 15 - 19, 2010. Ironwood Horseback Ride Experience riding across wide-open pineapple fields beneath the sweeping blue Hawaiian sky. Nestled in the midst of unspoiled mountains, rainforest and ocean scenery, Ironwood Ranch sits on acres of secluded farmland in the verdant West Maui Mountains. Saddling up one of the well-groomed horses that will be matched to your riding experience, the seasoned guide will then escort you on a horseback tour of some of the most attractive scenery on Maui. You will ride through the velvet green layers of the West Maui Mountains and the island’s largest pineapple plantation. Stunning panoramic views of the coastline overlooking Molokai and Lanai will invigorate your senses. The Ritz-Carlton Spa, (50) Minute Massage Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense. Your spa experience begins with a personal host to guide you through The Ritz-Carlton Spa sanctuary, beginning with ladies and gentlemen’s relaxation lounges, featuring rain showers, Hawaiian grotto areas with heated whirlpools, eucalyptus infused steam rooms, and cedar saunas. You can also indulge in the open-air relaxation lounge and whirlpool, located in a Hawaiian taro patch garden. Teralani Snorkel Sail Hop aboard the Teralani for a sensational island snorkeling adventure. Watch the waves flash by as the Teralani sailboat heads towards one of Hawaii’s pristine coastal snorkeling destinations. Take in the unforgettable sights of Maui’s glittering coast while the sun warms your back. At the snorkeling site, plunge into a wondrous world beneath the sparkling blue as you take in the ocean’s beautiful underwater inhabitants around elegant reef formations. Kaanapali Skyline Adventure, Zipline High above Maui’s Kaanapali resorts, an incomparable adventure awaits. This land, steeped in legend, with panoramic views, plunging cliffs, and lush valleys, plays host to a zipline adventure unlike any other in the world. After an exciting Pinzgauer ride deep into the rugged lands above Kaanapali, the trained staff will outfit you with custom equipment before leading you on to the adventure. This unique action adventure will get your heart-pumping as you sail across each of eight ziplines, and get a bird’s eye view of the beautiful vegetation below. Hawaiian Style Surf School Take advantage of Maui’s perfect waves and sun and discover the sport that is known to be uniquely “Hawaiian” - surfing. Test your skills at the Hawaiian Style Surf School, or you can alternately learn how to standup paddle board. The calming currents rolling off Maui’s coast provide the perfect training ground for beginner and seasoned surfers. Guided by an experienced instructor, you will learn how to glide across the waves at your own pace and skill level. You’ll be surprised at how easy it is to get started riding the waves! Activity Options
  • 13. 24 25 You will be at leisure for dinner on Sunday, May 16th, 2010. Below is a selection of local restaurants you might enjoy. Please check-in with the Hospitality desk if you would like to see a more extensive list of restaurant options or need assistance making a reservation. Kai Sushi, The Ritz-Carlton Kai Sushi offers the island’s freshest sushi and Japanese cuisine from Chef Tadashi Yoshino. Featuring a new restaurant space to the left of the lobby, with a design inspired by the story of native Hawaiians’ arrival across the sea, Kai Sushi offers more than 20 varieties of the most popular types of sushi and sashimi. The menu is complemented by an extensive selection of warm and cold sakes and Japanese beers. The Banyan Tree, The Ritz-Carlton The Ritz-Carlton’s award winning AAA Four Diamond restaurant, The Banyan Tree, features the fresh culinary acumen of Chef Ryan Urig along with a new design incorporating a destination outdoor bar and lounge with a covered terrace with dramatic views of the Pacific Ocean, the island of Moloka’i and the Pailolo Channel. The seasonal worldly menu showcases Hawaii’s abundant harvests and fresh catches. Lahaina Grill, 127 Lahainaluna, Rd. Lahaina Grill is located at the historic Lahaina Inn and offers legendary dining service in a refined yet comfortable atmosphere. Featuring innovative, New American cuisine, Lahaina Grill uses techniques and flavors from around the world, all perfectly blended with the freshest ingredients cultivated by Maui’s local farms, dairies and surrounding waters. Complementing the cuisine at Lahaina Grill is a wine list that features over 350 selections from notable wineries from around the globe. Often you will find people choosing to dine at the bar with others, being served by the most experienced staff that attend to precision. David Paul’s Island Grill, 900 Front St. David Paul’s Island Grill serves “New Island Cuisine,” best described as “high-end comfort food.” Multi-award-winning Chef David Paul Johnson is back in Lahaina with a stunning new oceanfront restaurant. Offering his New Island Style cuisine and legendary service, guests may enjoy several distinct dining areas including the Sunset Terrace with unobstructed ocean views and a front row seat for Maui’s unparalleled sunsets. David Paul’s market-driven, ever-changing menu utilizes Island-fresh organic, natural and sustainable products. A unique wine storage inside the restaurant allows guests to enter and choose their own more expensive bottles. Sansei Kapalua, 600 Office Road Contemporary sushi and new wave Asian inspired dishes served in a lively setting makes Sansei Seafood Restaurant and Sushi Bar a critic’s favorite. Sansei’s sushi chefs are known for their highly imaginative creations. A multiple first place winner at the annual Taste of Lahaina, Sansei’s Asian Shrimp Cake with Ginger Lime Butter and Cilantro Pesto, is a delicate shrimp cake encased in crispy Chinese noodles. Hula Grill, Whaler’s Village There may be no more delicious embodiment of Island culture and hospitality than Hula Grill—a plantation home of the 1930s, with broad rooms made of warm koa wood, and slow moving fans that set the coconut scents to dance. Hula’s embodies Hawaiian fine dining, serving authentically Hawaiian cuisine with focus on showcasing Hawaii’s farms and ranches and the food they produce. Hula Grill serves a fresh, local seafood, poultry and beef, fruits, vegetables and spices embracing local cultural techniques. I’O, 505 Front Street I’O ‘s setting is modern and sophisticated with a breezy, sunny dining area that looks out on the Pacific Ocean. I’O offers an impressive selection of Asian-Polynesian interpretations of seafood and specializes in innovative appetizers. One of the premier Maui restaurants for Pacific Rim cuisine, this type of food blends ideas from California with food preparations from Japan and other Asian countries. Pacific’o, 505 Front Street Organic Hawaiian ingredients are featured at Pacific’o, and fresh fish is hand-delivered directly to the restaurant from the harbor in Lahaina, Maui. Food is also supplied from the restaurant’s own O’o Farm, where herbs, leafy greens and veggies are grown organically in a biologically diverse environment. Mains like Lemongrass Coconut Fish and Sesame Crusted Lamb make this one of the best Front Street restaurants, and you’ll want to return again and again for fantastic food and fun live music. Local Dining Options
  • 14. 22 Leilani’s on the Beach, Whaler’s Village Located right on famous Ka’anapali Beach, Leilani’s offers the perfect vantage point for viewing amazing sunsets framed by the islands of Lanai and Molokai. The open air dining room offers sweeping ocean views and features a menu of fresh Island fish, seafood and meat. Downstairs, the outdoor Beachside Grill has long been a popular place for both residents and locals to enjoy their favorite casual fare while sipping exotic cocktails and enjoying live entertain- ment and for dessert Kimo’s Original Hula Pie. Plantation House, 2000 Plantation Club Drive The Plantation House sits high above the Kapalua coastline, boasting a thoroughly modern blend of traditional plantation-style atmosphere, old- fashioned Hawaiian hospitality and the finest in island cuisine. The Plantation House Restaurant has earned a top reputation among Maui’s best restaurants for serving innovative cuisine in a picturesque setting. The restaurant’s location takes advantage of the spectacular tropical vista from its unique vantage point on the Plantation Golf Course at Kapalua, with views of the north shore of Maui, the surrounding pineapple fields, and the islands of Lanai and Molokai. The food created by Executive Chef Alex Stanislaw has been recognized by critics as the best on Maui. Stanislaw adds a splash of the Mediterranean to the freshest local produce, herbs and seafood available. The result is a menu filled with inspired cuisine to be enjoyed in a magnificent setting. 23 Notes