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As we see it, no company has ever failed
just because an employee left
26 mei 2014
1
“Why
employees
are more
important
than
customers”
“Why employees are more
important than customers”
The TriFinance approach to HR,
employment and leadership
26 mei 2014
Peter Van Oevelen, managing
director Belgium
2
26 mei 2014
3
26 mei 2014
4
Professionals today are looking for
support, not control.
26 mei 2014
5
Professionals today are looking for
support, not control. They like
autonomy – and space.
Standardization is not what professionals
today are looking for.
26 mei 2014
6
Standardization is not what professionals
today are looking for.
26 mei 2014
7
We call these contemporary
knowledge workers our MeInc®
professionals.
26 mei 2014
8
26 mei 2014
9
We’re quite certain that only
motivated employees can deliver
superior value to our customers.
26 mei 2014
10
.
26 mei 2014
11
In other words:
26 mei 2014
12
In other words: we think we will
eventually serve our customers
best by offering them highly
motivated “MeInc®” professionals.
THIS HAS A BIG IMPACT ON
HOW WE APPROACH HR
26 mei 2014
13
We believe in autonomy versus
management.
26 mei 2014
14
We believe in autonomy versus
management.
26 mei 2014
15
We have a flat organization.
We believe in autonomy versus
management.
26 mei 2014
16
We have a flat organization. We
choose autonomy over
management.
We believe in autonomy versus
management.
26 mei 2014
17
We know from experience that people work better and
harder when they get more freedom and room for
manoeuver.
We have a flat organization. We
choose autonomy over
management.
Our teams self organise around projects
that they find interesting.
26 mei 2014
18
.
Our teams self organise around projects
that they find interesting.
26 mei 2014
19
Our teams self organise around
projects that they find interesting.
Our teams self organise around projects
that they find interesting.
26 mei 2014
20
This fits the complex challenges our clients face today,
which require creativity and flexibility to solve.
Our teams self organise around
projects that they find interesting.
It also means we have no HR department.
26 mei 2014
21
.
It also means we have no HR department.
26 mei 2014
22
We have no HR department.
It also means we have no HR department.
26 mei 2014
23
HR is too important to delegate to a department.
We have no HR department.
It also means we have no HR department.
26 mei 2014
24
HR is too important to delegate to a department. HR
departments can lead to standardized “HR policies”,
which is not what we want to offer.
We have no HR department.
We find it strange when other companies
impose a “no e-mail after 7 PM” rule.
26 mei 2014
25
We find it strange when other companies
impose a “no e-mail after 7 PM” rule.
26 mei 2014
26
We find it strange when other
companies impose a “no e-mail
after 7 PM” rule.
We find it strange when other companies
impose a “no e-mail after 7 PM” rule.
26 mei 2014
27
First, because we don’t believe in imposing company
wide rules.
We find it strange when other
companies impose a “no e-mail
after 7 PM” rule.
We find it strange when other companies
impose a “no e-mail after 7 PM” rule.
26 mei 2014
28
First, because we don’t believe in imposing company
wide rules. Second, because we think it’s more
important to manage people the right way.
We find it strange when other
companies impose a “no e-mail
after 7 PM” rule.
“ISN’T THAT A RECIPE FOR
BURNOUT?”
26 mei 2014
29
We hope not. (And we really don’t think
so).
26 mei 2014
30
We hope not. (And we really don’t think
so).
26 mei 2014
31
We hope not.
(And we really don’t think so).
We hope not. (And we really don’t think
so).
26 mei 2014
32
Burnout is a real problem, and should not be treated
lightly.
We hope not.
(And we really don’t think so).
We hope not. (And we really don’t think
so).
26 mei 2014
33
Burnout is a real problem, and should not be treated
lightly. But we think that offering interesting work is the
first step to prevent burnout.
We hope not.
(And we really don’t think so).
BUT WAIT, THERE’S MORE.
26 mei 2014
34
As we see it, no company has ever failed
just because an employee left
26 mei 2014
35
As we see it, no company has ever failed
just because an employee left
26 mei 2014
36
Contrary to most consultancy firms,
we don’t have a retention policy.
In fact, we have a non-retention
policy.
As we see it, no company has ever failed
just because an employee left
26 mei 2014
37
Contrary to most consultancy firms,
we don’t have a retention policy.
In fact, we have a non-retention
policy.
We want to be a career accelerator and a
destination finder.
26 mei 2014
38
We want to be a career accelerator and a
destination finder.
26 mei 2014
39
If people need to take the next step
in their career, we think they should.
We want to be a career accelerator and a
destination finder.
26 mei 2014
40
If people need to take the next step
in their career, we think they should.
We want to be a career accelerator
and a destination finder.
We want to be a career accelerator and a
destination finder.
26 mei 2014
41
If people need to take the next step
in their career, we think they should.
We want to be a career accelerator
and a destination finder. This can be
at TriFinance, but also at a client or
a competitor.
26 mei 2014
42
26 mei 2014
43
Last year, 30 % of our consultants
left us.
26 mei 2014
44
Last year, 30 % of our consultants
left us.
Other companies feel this is a problem.
26 mei 2014
45
Other companies feel this is a problem. For us, it’s a
consequence of our vision.
Last year, 30 % of our consultants
left us.
26 mei 2014
46
Other companies feel this is a problem. For us, it’s a
consequence of our vision. But as long as people work
at TriFinance, we want to give them projects that they
are passionate about.
Last year, 30 % of our consultants
left us.
It means that personal growth is a priority.
26 mei 2014
47
It means that personal growth is a priority.
26 mei 2014
48
This, in turn, means that personal
growth of our people is a priority.
It means that personal growth is a priority.
26 mei 2014
49
We can only keep our people as long as we give
them exciting projects
This, in turn, means that personal
growth of our people is a priority.
It means that personal growth is a priority.
26 mei 2014
50
We can only keep our people as long as we give
them exciting projects – so that they can learn
and grow to be better professionals.
This, in turn, means that personal
growth of our people is a priority.
“HOW CAN PEOPLE ADVANCE
IF THEY CAN’T CLIMB THE
MANAGEMENT LADDER?”
26 mei 2014
51
26 mei 2014
52
26 mei 2014
53
We feel that sometimes, people climb
the “management ladder” for the
wrong reasons.
Sometimes people would prefer to
develop their expertise.
26 mei 2014
54
Sometimes people would prefer to
develop their expertise.
26 mei 2014
55
What we offer is the chance to grow, to
learn and to follow your passion,
everyday.
Sometimes people would prefer to
develop their expertise.
26 mei 2014
56
What we offer is the chance to grow,
to learn and to follow your passion,
everyday. We don’t measure your
worth by counting the number of
people you supervise.
So we give them ticker tape parades.
26 mei 2014
57
So we give them ticker tape parades.
26 mei 2014
58
TriFinance experts are highly sought
after, both internally and externally.
So we give them ticker tape parades.
26 mei 2014
59
TriFinance experts are highly sought
after, both internally and externally.
This gives them the validation that they
are on the right track, and that they’re
making the right choices.
26 mei 2014
60
Thanks for reading. Do check out our
TriFinance blog.
26 mei 2014
61
Thanks for reading. Do check out our
TriFinance blog.
Please follow us on LinkedIn for
updates & job opportunities!

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Why Employees Are More Important Than Customers

  • 1. As we see it, no company has ever failed just because an employee left 26 mei 2014 1 “Why employees are more important than customers”
  • 2. “Why employees are more important than customers” The TriFinance approach to HR, employment and leadership 26 mei 2014 Peter Van Oevelen, managing director Belgium 2
  • 4. 26 mei 2014 4 Professionals today are looking for support, not control.
  • 5. 26 mei 2014 5 Professionals today are looking for support, not control. They like autonomy – and space.
  • 6. Standardization is not what professionals today are looking for. 26 mei 2014 6
  • 7. Standardization is not what professionals today are looking for. 26 mei 2014 7 We call these contemporary knowledge workers our MeInc® professionals.
  • 9. 26 mei 2014 9 We’re quite certain that only motivated employees can deliver superior value to our customers.
  • 11. 26 mei 2014 11 In other words:
  • 12. 26 mei 2014 12 In other words: we think we will eventually serve our customers best by offering them highly motivated “MeInc®” professionals.
  • 13. THIS HAS A BIG IMPACT ON HOW WE APPROACH HR 26 mei 2014 13
  • 14. We believe in autonomy versus management. 26 mei 2014 14
  • 15. We believe in autonomy versus management. 26 mei 2014 15 We have a flat organization.
  • 16. We believe in autonomy versus management. 26 mei 2014 16 We have a flat organization. We choose autonomy over management.
  • 17. We believe in autonomy versus management. 26 mei 2014 17 We know from experience that people work better and harder when they get more freedom and room for manoeuver. We have a flat organization. We choose autonomy over management.
  • 18. Our teams self organise around projects that they find interesting. 26 mei 2014 18 .
  • 19. Our teams self organise around projects that they find interesting. 26 mei 2014 19 Our teams self organise around projects that they find interesting.
  • 20. Our teams self organise around projects that they find interesting. 26 mei 2014 20 This fits the complex challenges our clients face today, which require creativity and flexibility to solve. Our teams self organise around projects that they find interesting.
  • 21. It also means we have no HR department. 26 mei 2014 21 .
  • 22. It also means we have no HR department. 26 mei 2014 22 We have no HR department.
  • 23. It also means we have no HR department. 26 mei 2014 23 HR is too important to delegate to a department. We have no HR department.
  • 24. It also means we have no HR department. 26 mei 2014 24 HR is too important to delegate to a department. HR departments can lead to standardized “HR policies”, which is not what we want to offer. We have no HR department.
  • 25. We find it strange when other companies impose a “no e-mail after 7 PM” rule. 26 mei 2014 25
  • 26. We find it strange when other companies impose a “no e-mail after 7 PM” rule. 26 mei 2014 26 We find it strange when other companies impose a “no e-mail after 7 PM” rule.
  • 27. We find it strange when other companies impose a “no e-mail after 7 PM” rule. 26 mei 2014 27 First, because we don’t believe in imposing company wide rules. We find it strange when other companies impose a “no e-mail after 7 PM” rule.
  • 28. We find it strange when other companies impose a “no e-mail after 7 PM” rule. 26 mei 2014 28 First, because we don’t believe in imposing company wide rules. Second, because we think it’s more important to manage people the right way. We find it strange when other companies impose a “no e-mail after 7 PM” rule.
  • 29. “ISN’T THAT A RECIPE FOR BURNOUT?” 26 mei 2014 29
  • 30. We hope not. (And we really don’t think so). 26 mei 2014 30
  • 31. We hope not. (And we really don’t think so). 26 mei 2014 31 We hope not. (And we really don’t think so).
  • 32. We hope not. (And we really don’t think so). 26 mei 2014 32 Burnout is a real problem, and should not be treated lightly. We hope not. (And we really don’t think so).
  • 33. We hope not. (And we really don’t think so). 26 mei 2014 33 Burnout is a real problem, and should not be treated lightly. But we think that offering interesting work is the first step to prevent burnout. We hope not. (And we really don’t think so).
  • 34. BUT WAIT, THERE’S MORE. 26 mei 2014 34
  • 35. As we see it, no company has ever failed just because an employee left 26 mei 2014 35
  • 36. As we see it, no company has ever failed just because an employee left 26 mei 2014 36 Contrary to most consultancy firms, we don’t have a retention policy. In fact, we have a non-retention policy.
  • 37. As we see it, no company has ever failed just because an employee left 26 mei 2014 37 Contrary to most consultancy firms, we don’t have a retention policy. In fact, we have a non-retention policy.
  • 38. We want to be a career accelerator and a destination finder. 26 mei 2014 38
  • 39. We want to be a career accelerator and a destination finder. 26 mei 2014 39 If people need to take the next step in their career, we think they should.
  • 40. We want to be a career accelerator and a destination finder. 26 mei 2014 40 If people need to take the next step in their career, we think they should. We want to be a career accelerator and a destination finder.
  • 41. We want to be a career accelerator and a destination finder. 26 mei 2014 41 If people need to take the next step in their career, we think they should. We want to be a career accelerator and a destination finder. This can be at TriFinance, but also at a client or a competitor.
  • 43. 26 mei 2014 43 Last year, 30 % of our consultants left us.
  • 44. 26 mei 2014 44 Last year, 30 % of our consultants left us. Other companies feel this is a problem.
  • 45. 26 mei 2014 45 Other companies feel this is a problem. For us, it’s a consequence of our vision. Last year, 30 % of our consultants left us.
  • 46. 26 mei 2014 46 Other companies feel this is a problem. For us, it’s a consequence of our vision. But as long as people work at TriFinance, we want to give them projects that they are passionate about. Last year, 30 % of our consultants left us.
  • 47. It means that personal growth is a priority. 26 mei 2014 47
  • 48. It means that personal growth is a priority. 26 mei 2014 48 This, in turn, means that personal growth of our people is a priority.
  • 49. It means that personal growth is a priority. 26 mei 2014 49 We can only keep our people as long as we give them exciting projects This, in turn, means that personal growth of our people is a priority.
  • 50. It means that personal growth is a priority. 26 mei 2014 50 We can only keep our people as long as we give them exciting projects – so that they can learn and grow to be better professionals. This, in turn, means that personal growth of our people is a priority.
  • 51. “HOW CAN PEOPLE ADVANCE IF THEY CAN’T CLIMB THE MANAGEMENT LADDER?” 26 mei 2014 51
  • 53. 26 mei 2014 53 We feel that sometimes, people climb the “management ladder” for the wrong reasons.
  • 54. Sometimes people would prefer to develop their expertise. 26 mei 2014 54
  • 55. Sometimes people would prefer to develop their expertise. 26 mei 2014 55 What we offer is the chance to grow, to learn and to follow your passion, everyday.
  • 56. Sometimes people would prefer to develop their expertise. 26 mei 2014 56 What we offer is the chance to grow, to learn and to follow your passion, everyday. We don’t measure your worth by counting the number of people you supervise.
  • 57. So we give them ticker tape parades. 26 mei 2014 57
  • 58. So we give them ticker tape parades. 26 mei 2014 58 TriFinance experts are highly sought after, both internally and externally.
  • 59. So we give them ticker tape parades. 26 mei 2014 59 TriFinance experts are highly sought after, both internally and externally. This gives them the validation that they are on the right track, and that they’re making the right choices.
  • 60. 26 mei 2014 60 Thanks for reading. Do check out our TriFinance blog.
  • 61. 26 mei 2014 61 Thanks for reading. Do check out our TriFinance blog. Please follow us on LinkedIn for updates & job opportunities!