Uc Ref Group Oct08

UC Reference Group Meeting 23 October 2008

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pilot Site Deployment Schedule Building Name # of ext Who? Dates 258 Queensberry 10 to 20 IPTel project team 8 December 2008 40 Selected IS and Finance users 15 December 2008 5 Telephony HelpDesk team 7 January 2009 VetSci (Werribee) 10 to 20 Super users & IS users 13 January 2009 1 Operator 15 January 2009 258 Queensberry 10 to 20 IS Service Desk 15 January 2009 5 to 10 Operators 15 January 2009 New Eco & Com ~500 50 first users 25 January 2009 200 additional extensions 1 February 2009 250 additional extensions 8 February 2009 Law ~450 All Law users & extensions after 1 February 258 Queensberry ~400 All remaining 258QB users & extensions after 1 February

Carrier, Mobility, & Billing Update

Update - Carrier ,[object Object],[object Object],[object Object]

Next Steps- Carrier ,[object Object],[object Object],[object Object]

Update - Mobility ,[object Object],Central Ports External Ports New Activations Total Aug Week 4 17 4 13 34 Sep Week 2 31 3 3 37 Sep Week 3 13 7 4 24 Sep Week 4 4 6 6 16 Oct Week 1 6 2 2 10 Oct Week 2 19 2 8 29 90 24 36 150

[object Object],iPhone TyTN Touch i780 Basic Dongle Total Aug Week 4 10 0 5 1 2 0 18 Sep Week 2 8 0 1 0 2 0 11 Sep Week 3 9 1 1 0 0 1 12 Sep Week 4 12 1 0 0 1 0 14 Oct Week 1 5 2 0 0 0 0 7 Oct Week 2 10 0 2 0 0 3 15 54 4 9 1 5 4 77

… and 150 monthly bills have been consolidated, equating to approximate savings of $8850

… and with an approximate reduction in departmental charges of $4425

Reported Mobility Issues ,[object Object],[object Object],[object Object],[object Object]

The Facts ,[object Object],[object Object],[object Object],[object Object]

Issues Remediation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Billing Update ,[object Object],[object Object],[object Object],[object Object],[object Object]

Cost Allocation ,[object Object],[object Object],[object Object]

Security Groups and Reporting ,[object Object],[object Object],[object Object],[object Object],[object Object]

Questions? ,[object Object],[object Object],[object Object]

IP Phone Working Group Update

IP Phone Working Group – Mandate ,[object Object],[object Object],[object Object],[object Object]

Calling Rights & Forwarding Rights Auxiliary numbers 1800 – included from level 5 13/1300 & 122x (free directory service) – included from level 4 Level Access 5 Internal + emergency 4 Internal + emergency + local 3 Internal + emergency + local + Victoria regional/National 2 Internal + emergency + local + Victoria regional/National + mobile 1 Internal + emergency + local + Victoria regional/National + mobile + International

Unified Messaging & Voicemail ,[object Object],[object Object]

Unified Messaging & Voicemail Retention and Deletion Policy ,[object Object],[object Object]

Standard: 80 % + of users Super: PA & Shared phones Public spaces & student residence

IP Phone Profiles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Default Settings End User Phone Profiles Profile type User Handset Model Calling rights Forward rights Voicemail Standard Most staff 7945 2 (mobile) 4 (local) Unified Messaging Super User PA/EA/Support centre 7965 2 (mobile) 4 (local) Unified Messaging Non Standard Casual/seasonal, post grad 7945 3 (national) 4 (local) Basic Voicemail Basic User Student residence 7906 3 (national) NA Basic Voicemail

Default Settings Non User Phone Profiles Profile Type Location Handset Model Call rights Forwarding rights Voicemail Meeting Room Secure from public 7945 3 (national) NA No Meeting Room Shared with other department 7945 4 (local) NA No Public Space Lecture theatre, foyer/lobby 7906 5 (internal) NA No

Caller Line Identity - CLI ,[object Object],[object Object],[object Object]

Caller Line Identity - CLI ,[object Object],[object Object],[object Object],[object Object],[object Object]

Ring Tones ,[object Object],[object Object],[object Object],[object Object]

Internal & External Directory Search ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IP Phone UAT (User Acceptance Testing) ,[object Object],[object Object]

UAT – Volunteers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Volunteers ,[object Object],[object Object],[object Object],[object Object]

New 9035 Number Range ,[object Object],[object Object],[object Object]

Training & Communication Packages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Site Support Users ,[object Object],[object Object]

Training and Self-Support Materials Standard User Super User Site Support Users 30 Minute Lecture Theater Demonstration    1.5 hour Super User Training Session   Animated Web Telephone User Guide    Standard User Quick Reference Card    Getting Started 1 Pager    Super User Quick Reference Card   Phone Manual    On-site Spot Training from Site Support Users   1-on-1 Training    Phone Service Request and Provisioning Process  Level 1 Fault Diagnosis  Job Shadowing 

Phased Migration Proposal ,[object Object],[object Object]

Post Migration - User Support ,[object Object],[object Object],[object Object]

Thank you ,[object Object],[object Object],[object Object]

Uc Ref Group Oct08

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Uc Ref Group Oct08