Learn how the usability testing for Kobo e-book reader platform was completed.

1. Usability Testing of Mobile Devices Dave Lougheed VP User Experience Klick

2. How to conduct usability testing on a mobile device

17. Solution - Hardware solid base adjustable tension joints built-in wire loop long reach

18. Logitech WebCam Pro 9000 QuickCam Orbit AF

19. Ye olde stack of paper

22. Findings & Recommendations

25. Reading Postures Were Varied

27. Issue Matrix   Recommendation: Remove this feature Library (Covers Only) Covers-only view is not helpful because book name and author are not displayed. As well, some book cover images are not available preventing identification of that book.   Recommendation: Sort by author last name Library (by Author) Author sort by first name is unexpected and inefficient when browsing library   Improve the prominence of letter displays within the book list Library Some users missed letter headings   Enable a Display option to toggle progress indicator to be pages or chapters Library Some users preferred reading progress indication in pages rather than chapters   Only display titles that start with on letter at a time, or create on-state for multiple letters in navigation Library Navigation on-state of letters caused confusion; paging seemed to skip letters   Change to “Browse Books…” Homepage “ Browse Library…” wording is unique to this location   Allow left-click to go to first entry under “News & Magazines” and right-click to select the first entry under “Your Books” Homepage Side-clicking on the D-Pad does nothing when “Currently Reading” book is selected   Better truncate author name with ellipsis (eg. by Cory Doctoro…) or shorten Chapter character spacing Homepage, Library Often, “Chapters” is cut off   Swap left and right columns Homepage “ Your Books” placement inconsistent   Increase salience of selected item Homepage, Library Selected item not immediately apparent Severity Recommendation Page/Section Issue

28. Issue Matrix   Include “device tips” during loading screens Reading Affordance of D-Pad font control is low   Enable right-click of D-Pad or FFB to start reading this book if on last page of synopsis Overview Page (Unread Book) Placement, size of instructional text causes it to be ignored   Title the page “About this Book” Overview Page (Unread Book) Title of page is “Overview”, however, the Menu refers to it as “About this Book”   Enable left-click of D-Pad to return to Your Books, or offer on-screen “Read this Book” and “Back to Your Books” selection options Overview Page (Unread Book) No easy way to return to Library   Speed up homepage loading or provide loading indicator Other Software Device boot-up time is slow   Improve hardware-software latency Hardware / Other Software Delayed response time to actuate buttons Severity Recommendation Page/Section Issue

31. Kobo eReader on The Office This Thursday!

32. @DLoTO @UXToronto

33. Q & A

34. Thanks!