Start- up and growing businesses are faced with having to adjust business plans and strategies in order attract and retain customers and at the same time operate profitably. These slides share 7 tips small businesses can use to strengthen relationships with current customers and attract new ones.

1. When the Going Gets Tough
-Retaining and Attracting Customers
Veronica Broomes
Business Coach & Mentor
London, United Kingdom
www.yoursmallbusinesscoach.co.uk
email: bizcoachuk@gmail.com
A Personalized Service
Offered by an Experienced and Trusted Business Coach
t: 0207 096 0620

2. Retaining and Attracting Customers
Start- up and growing businesses face
many hurdles and have to update plans
and adjust operations to ensure they
retain or attain profitability.
The presentation outlines seven
steps business owners can use to
strengthen relationships with current
customers and attract new ones.
www.yoursmallbusinesscoach.co.uk
t: 0207 096 0620

3. Retaining and Attracting Customers
1)
Improve Customer Service.
Treat everyone as a valued
customer (internal or external).
It pays dividends with
motivated staff and loyal
customers. Loyal customers
provides referrals.
www.yoursmallbusinesscoach.co.uk
t: 0207 096 0620

4. Retaining and Attracting Customers
2)
Repackage Your Services or Products.
Include a menu reflecting the varied
needs of clients. They will benefit by
getting greater value for money.
www.yoursmallbusinesscoach.co.uk
t: 0207 096 0620

5. Retaining and Attracting Customers
3)
Offer Post- Sale Support.
For example, free advice,
instead of selling another
‘solution’ immediately.
www.yoursmallbusinesscoach.co.uk
t: 0207 096 0620

6. Retaining and Attracting Customers
4)
Reward Client Loyalty.
Provide free reports or
product samples.
www.yoursmallbusinesscoach.co.uk
t: 0207 096 0620

7. Retaining and Attracting Customers
5)
Be Flexible.
Make it easier for your
clients to do business with
you. Go to them, rather than
having them come to you.
www.yoursmallbusinesscoach.co.uk
t: 0207 096 0620

8. Retaining and Attracting Customers
6)
www.yoursmallbusinesscoach.co.uk
Provide incentives
for new clients,
discounts for
multiple
purchases.
t: 0207 096 0620

9. Retaining and Attracting Customers
And, do not forget…..
7) Invest in staff training, especially
in improving customer service
and innovative approaches to
winning clients.
Business offering creative and flexible solutions
and responding quickly to opportunities will
survive and prosper in the current financial crisis.
www.yoursmallbusinesscoach.co.uk
t: 0207 096 0620

10. Retaining and Attracting
Customers
Request your free pdf copy with When
the Going Gets Tough – retaining and
attracting customers.
Email: bizcoachuk@gmail.com
Want a more profitable business & greater value for
customers? Then, contact Your Small Business Coach, Veronica.
Email: bizcoachuk@gmail.com
www.yoursmallbusinesscoach.co.uk
t: 0207 096 0620
t: 0207 096 0620