This document outlines a crisis preparedness and response program for cruise lines consisting of two parts:
1. Training cruise line officers and management in crisis negotiation techniques and acute traumatic stress management through a half-day seminar. This prepares them to respond to escalating crises involving passengers or crew.
2. Providing on-ship assistance after a critical incident or accident through acute traumatic stress management, psychoeducational presentations, critical incident stress debriefing, and follow-up seminars. This aims to mitigate trauma for crew and passengers in the aftermath.
The program teaches techniques from the FBI crisis negotiation course to give cruise line staff an effective response protocol until law enforcement arrives. Its primary goals are to ease