1. Vince R. Garrett
C: (770) 558-0138 E: vincegarrett@me.com
HIGHLIGHTS
1. Over 20 years of experience including marketing, public relations, training, and customer service.
2. Excellent written and verbal communication skills.
3. Strong presentation skills with proven results.
4. Proficient in Apple iWork Software, and Microsoft Word, Excel, PowerPoint, Publisher, and Project.
EDUCATION
Bachelor of Science, Communications Major; Business Management, Other Concentration
Graduated 1997, Kennesaw State University – Kennesaw, GA
EXPERIENCE
CUSTOMER SERVICE - CARE - INSURANCE
HomeBridge Financial Services, Customer Service Specialist
Kennesaw, GA; April - May 2015 (Layoff due to lack of work)
Waffle House, Inc, Restaurant Operations, Management, September 2014 - April 2015
Brand Mortgage, Kennesaw, GA; July 2013 - August 2014
PREO Mortgage, Atlanta, GA; April 2013 - June 2013 (company bought out, chosen by Executive Vice-President to
transition with him to position at Brand Mortgage)
• Originated loans via inbound and outbound lead sources; conduct credit and financial analysis.
• Published two newsletters per week to all former, present, and potential clients.
Acceptance Insurance, Dalton, GA. Kennesaw, GA; December 2011 – April 2013
• Appointed trainer for sales agents in the Northwest Georgia District on all aspects of client relations,
business networking, and written communications.
• Multiple recognitions for exponential growth at two branches.
Nationwide Insurance, Kennesaw, GA; September 2011-November 2011
State Farm Insurance, Douglasville, GA; March 2011-September 2011
Liberty National Life Insurance, Dalton, GA; August 2010 – March 2011
SOURCE Care Management, Eatonton, GA; November 2009-July 2010
Case Manager
• Managed vendors and health care resources for physically and financially disadvantaged clients.
New Salem Church, Kennesaw, GA; February 2007 – December 2008
Associate Pastor
• HIGHLIGHT: Developed and executed a direct marketing strategy that significantly increased
volunteerism and engagement within the church organization and local community.
COMMUNICATION STATEGY - PUBLIC RELATIONS - PRESENTATION
North American Mission Board, Alpharetta, GA; November 2000 – November 2005
Training Administrator
• Developed and conducted workshops for internal and external stakeholders on how to develop and
utilize communication resources, manage online content with Content Management Systems (CMS),
and establish effective communication techniques.
• Implemented verbal and written communication methods and strategic planning abilities for training
throughout all organizational levels of the agency with a staff of over 300 employees and thousands
of field partners throughout the US and Canada.

2. North American Mission Board (Continued)
Quality Assurance Administrator
• Focused the agency’s communication methods and project development teams toward the
accomplishment of company objectives to include audience analysis, establishment of deliverables,
timelines, quality control, and project status communication to senior leadership and stakeholders.
• Designed the agency’s first online dashboard by which agency metrics were captured and reported to
executive leadership and field constituents which resulted in positioning agency services effectively.
Media Strategist
• Established communication strategies and led cross-functional teams that produced and launched
entire media projects to include but not limited to tactical planning, establishing timelines, budget-
ing, quality control, risk mitigation, audience analysis, message development, and execution of
deliverables.
• Developed and conducted communications conferences for field constituents in a region of 11 states.
In Touch, Incorporated, Atlanta, GA; 1999-2000
Public Relations Coordinator
WFTD Radio, Marietta, GA; 1993-1998
General Manager 1997-1998
Operations Director, Morning Anchor 1996-1997
Sports Director, Afternoon Anchor 1994-1996
Mid-Day Announcer 1993-1994
Weekend Volunteer Board Operator 1993
AWARDS AND ACCOMPLISHMENTS:
2012 – Awarded by Acceptance Insurance’s southeast regional management and company executives
as a top producing agent.
2005 – Appointed as key presenter of strategic media strategies to executive leadership of the North
American Mission Board (NAMB) to secure approval and funding for online media projects.
2004 – Chosen by North American Mission Board’s executive leadership to join other communication
experts to reinvent the agency’s broad resource deployment tactics utilizing the internet.
2002- Taught workshop that was covered as a feature article resulting in publication in newspapers
throughout the Southeastern US and prompted radio interviews: http://www.bpnews.net/13473/
namb-strategist-offers-tips-on-effective-church-advertising
1993-1998 - Began as a walk-in volunteer at WFTD-radio, Atlanta. Having been promoted through
the ranks during my tenure, I became the General Manager in 1997.
1994-1998 - Worked with the Atlanta Braves, shadowing their Media Relations Manager and estab-
lished relationships with national media, local media, and players throughout major league baseball.
1996 – Organized a major public appearance and speech for Atlanta Braves legend and current
broadcaster, John Smoltz.
1991- 2005 - Keynote speaker in over 100 occasions for public and private schools, universities,
churches, non-profit organizations, and professional organizations.
1994 - 1998 - Served as a feature interviewer and analyst with the Atlanta Braves Press Corps, was
an invited analyst on national radio during the 1995 and 1996 World Series.