Resume

1. VVIINNCCEENNTT KK.. BBUUTTLLEERR
 562.360.9006  prodical.son85@gmail.com
1 | P a g e
SUMMARY OF QUALIFICATIONS
A loyal and dedicated individual who has an ambition to succeed in any given environment. I get along very
well with others, whilealso working efficiently on my own. I am seeking a position where I can develop and
excel while giving my best. Energetic accomplished professional with over 9 years of customer service/clerical
experience and approximately 4 years working in Human Resources. Reputation for effective time
management, excellent organizational skills, and a talent for seeing “the big picture”. Exceptional multi-tasking
capabilities with effective time management techniques with the willingness and ability to handle a wide
variety of tasks simultaneously. An uncompromising emphasis on maintaining integrity and trust when dealing
with issues relative to customer service and team satisfaction.
KEY STRENGTHS
 Organization and Coordination  Customer Service and Satisfaction
 Problem Identification and Resolution  Interpersonal Relations
 Multitask and Awareness  Oral and Written Communication
Technical Profile: RSS/Taleo ▪ Microsoft Office Suite ▪ Health Connect ▪ MyHR ▪ PeopleSoft
PROFESSIONAL EXPERIENCE
Recruitment Assistant▪ HUMAN RESOURCES ▪ Kaiser Permanente ▪ Baldwin Park, Ca Feb 2010-Jan 2015
 Responsible for analyzing resumes that are submitted by candidates for hard to fill and entry level
positions. Provide feedback to Recruiters, manage qualified in the RSS/Taleo System according to their
status in the hiring process. Coordinate interviews with candidates and Recruiters
 Responsible for managing all front desk functions including greeting visitors, directing high volume
phone calls and walk-in inquires to appropriate personnel. While providing exceptional customer
service to internal and external customers.
 Provide administrative support to the Recruitment and Human Resources Staff.
 Work directly aside Recruiter and Recruitment Manager.
 Familiar with Benefits, Compensation and Tax information
 Schedule and proctor qualified candidates for the Qualified Bilingual Staff (QBS) Program
 Extract the current internal Union requisitions, and post them on the display board, for multiple
locations daily.
Key Accomplishments:
 Outstanding Showmanship Award was presented to me for my excellent work ethic and customer
service
 Administered several new protocols and formations to enhancing the recruitment experience, as well as,
ensure a higher quality of customer service.
Psych Social Clerk ▪ PSYCHIATRY ▪ Kaiser Permanente ▪ Santa Ana, Ca Oct 2009-Feb 2010
 Float Psych Social Clerk for the Orange County Behavioral Health Region, including the chemical
dependency department.
 Responsible for screening high volume calls for the providers (doctors, therapists, RN’s), in order to
provide our members and staff with proper care in a timely manner.
 Maintained Providers schedules, kept Providers and Patients abreast of scheduling changes
Receptionist II ▪ PSYCHIATRY ▪ Kaiser Permanente ▪ Santa Ana, Ca Aug 2007-Oct 2009
 Maintained and supervised psychiatric patient charts relative to screening and processing in / out
patient appointments for Psychiatric department. Worked closely with the Providers and Nurses to
assure patient care and satisfaction

2. VVIINNCCEENNTT KK.. BBUUTTLLEERR
 562.360.9006  prodical.son85@gmail.com
2 | P a g e
 Provided master scheduling support for the department Collaboratively worked with other departments;
engaged and assisted with operations process to maintain sufficient customer service representatives
coverage meeting both the needs of business and valued customers
Key Accomplishments
 Employee of the Month several months consistently
 Promotion to Psych Social Clerk
Housekeeper ▪ ENVIRONMENTAL SERVICES ▪ Kaiser Permanente ▪ Harbor City, Ca Jun 2006-Aug 2007
 Responsible for maintaining the cleanliness of the facility and assuring patient units were clean and
sanitized according to industry standards
Account Supervisor ▪ SALES ▪ T-Mobile USA ▪ Santa Ana, Ca Jul 2005-Sep 2006
 Supervised, on average, seven employees per facility. My portfolio consisted of Wal-Mart, Costco.
Sam’s Club, Comp-USA, and Fry’s Electronics
 Provided sales and customer service support for my accounts.
 Trained, mentored and provided service to staff as well as motivate and encourage them to obtain and
maintain our monthly and quarterly goals
 Inventory control for each facility with cellular phones, pamphlets, and other T-Mobile Merchandise
Key Accomplishments
 Multiple rewarding’s and occurrences for #1 Sales Team of the Month
VOLUNTEERING
Referee ▪ U05, U06 Girls Soccer Referee ▪ AYSO Region 215 ▪ Rowland Heights, Ca Fall 2011 and 2012
 Manage soccer matches played between teams of youth players according to the AYSO
National Rules and Regulations, the FIFA Laws of the Game and the training curriculum as
specified in the AYSO National Referee Program.
 Cooperated with coaches and other officials to develop a positive self-image in the players
and to provide a good role model for all AYSO participants.
Assistant Coach ▪ U06 – U10 Soccer Assistant Coach ▪ AYSO Region 215 ▪ Rowland Height, Ca Fall 2013- pres.
 Help run training sessions per week, develop team line-ups for games, and attend regular and
tournament games.
 Provide leadership and be an active role model exemplifying the AYSO culture and
philosophies.
 Provide player evaluations to the division coordinators at the end of the season.
 Carry out other team tasks as necessary upon request of the head coach.
Key Accomplishments
 Selected by AYSO Regional Board as 2015 U10 Girls Spring Select All Star Team Assistant Coach
PROFESSIONAL REFERENCES
 References available upon request