1. Magic moments!
What blows our hair back!
(feedback)
"How do we create a work environment in which
individual employees choose to be motivated to
exceed expectations?”

2. The 6 Hidden Motivators
 Theoretical – love to learn and acquire knowledge
 Books
 Certificates with Hotel logo on – For excellent attitude – For taking responsibility etc
 Words mean a lot to these people – you might want to consider regular affirmation on cards or words.
 Money motivators
 Set an achievable goal and reward with money
 Gift vouchers etc
 Aesthetic Beauty, Art , Harmony, physical beauty
 Receiving beautifully wrapped thoughtful gifts
 To spend time in a place that will feed their soul – garden etc
 Beautiful cards of thanks and affirmation
 Keeping them informed of events they might want to attend (Pay for the event)
 Social Motivator - Teachers, coaches, nurses, councilors (Acts of service)
 Acts of service to them
 Let someone take their responsibilities for the day – give them a day off
 They care for others – it stands to reason they would want to be cared for.
 Individualistic – Power, control, leaders, leaders of company teams etc
 Responsibilities
 Promotions
 Opportunities to lead a team
 Words of affirmation – cards - Quality time with them
 Traditional
 Belief systems – the importance of family (Family days)
 Political – acknowledgement and discussion
 Religious – acceptance and respect

3. This is what
our employees said
would blow their hair
back!

4. Aesthetic Beauty, Art , Harmony, physical beauty
Coffee date
in the garden
or in a special place
Weekend at Thank you
another hotel notes
Ideas
Pay for
an event / show 10 minute
that we may Back massage
wish to attend
A spa Thoughtful / relative
treatment gifts

5. Social Motivators
Public
Acknowledge Recognition/
hard work Notice board Arrange
Especially fun events
when we like this one
make budget
Positive Celebrate
feedback the good stuff!
Ideas
No favours
treat Acts of service
everyone Such as a massage
fair
Reward with Birthdays
time off Inter- off
department
sport day

6. Money motivators
Discount
in
restaurants
Incentives
for staff
who achieve well in Vouchers
reviews..
if not increases
Ideas
Achievement
Discounts
increases
Woolworths
vouchers

7. Theoretical – love to learn and acquire knowledge
Short Course
Clear Genuine
communication Team building
Basic
Opportunities
Computer Ideas
to study again
lessons
Allow us time
Guidance
to surf the net
Mentoring/
Identify special skills
To be kept informed of decisions made in the hotel, particularly ones that affected
the way they should deal with or answer guests.

8. Individualistic Motivators
More
encouragement
Positive Managers Feedback
who inspire positive and negative
Say thank
Overall Acknow-
you after
ledgement
good work
Ideas
Show
Recognise
genuine
good work
interest
Immediate
A personal
Praise for
thank you
work well done Take time
to know me

9. Traditional Motivators
Respect
for diverse
cultures
Respect the
Honour promises
work space
made
Of others
Ideas
Listen to your Take time to find out
staff individual
needs

10. Treat everyone with respect, set the example, insist on
excellence and hold people accountable, show confidence,
build teams and pride , be available and visible
In a nutshell !
 Flexibility
 Clear communication ( ask staff what it is they would like to know about )
 Fairness
 Fun
 Loads of encouragement
 Realness
 Catch people doing it right.
 Managers “seek first to understand”/ listen
 Never assume you, the manager, know better
 We are motivated by a whole range of factors .
For those m anagers w ho are already doing this.
You are so appreciated !