Vipin Das Pottakkate is a hotel management professional with over 14 years of experience in front office management roles. He has extensive experience managing operations at luxury hotels in India, the UAE, and the UK. His career highlights include managing revenue, budgets, and staff as an Outlet Manager for Gourmet Burger Kitchen in the UAE. Currently based in Calicut, India, he is looking for a successful and rewarding career opportunity utilizing his leadership and customer service skills.
1. VIPIN DAS POTTAKKATE
+91 9847 00 1978
vipindp@outlook.com
PERMANANT ADDRESS :
“SOUPARNIKA”
P O CHEVAYUR
CALICUT, KERALA
INDIA – 673 017
PERSONAL DATA :
Date Of Birth : 18th Feb 1978
Gender : Male
Nationality : Indian
OBJECTIVE
Successful, Rewarding Career.
SKILL SET
Specialised in Front Office Management with good working
knowledge of operational departments.
14 years hands on experience as a Customer Service Professional
Effective Customer Relation Management
Personnel and Office Management
Revenue Management, Forecasting and Budgeting
Good knowledge of Hygiene and Sanitation
Good knowledge of Kitchen Operations
Package Formulation
Excellent communication skills both written and oral
Training and Development of the team
Online extranet managements ( Travelocity , GTA, Make My Trip,
Agoda etc)
Restaurant Management – Inventory, Cost control
Pre opening experience
PROFESSIONAL QUALIFICATION
3-Year Diploma in Hotel Management – Oriental School of Hotel
Management – Wayanad, Kerala.
International Diploma in Hospitality Management from
Educational Institute of American Hotels & Motel Association. USA
CAREER SUMMARY
GOURMET BURGER KITCHEN - GBK (UK)- Food Quest – A Division of
National Holdings – Abudhabi
March 2013 to March 2014 : Outlet Manager
Job Profile :
Overall management of the outlet
Managing the staffing
Revenue management in terms of budget and cost control
Customer relations
Inventory management & costing
Training and evaluation of the staff
Scheduling of staff
In charge of hygiene, Safety and Standards
Preparing daily, weekly and monthly reports related to sales and
expenses
Handling petty cash & Sales collection
Maintaining and ordering inventory
Managing operational costs and contributing to higher revenue
Problem solving and crisis management
Office management and managing all operations related documents
Corresponding with various vendors and higher management
Managing Incoming and outgoing correspondence
2. WESTWAY HOTEL: ( Previously Fortune Hotel Calicut – By ITC ) www.westwayhotel.com
July 2010 – Jan 2013
Manager In Charge .
Job Profile :
In charge of entire operations of the hotel
Managing individual departments of the hotel
Responsible for the revenue and expenses of the unit
Staffing of all departments including hiring & training.
Responsible for procurement and negotiating with vendors
Managing daily expenses and cash flow
Preparing revenue reports
Implementing of hotel standards & procedures
Business development
Managing online sales platforms
Training staff on hotel management systems
Preparing and conducting training sessions for staff
Corresponding with all vendors and higher management
Conduct operational audits for compliance with standard procedures
FORTUNE HOTEL CALICUT – By ITC Welcomgroup - www.fortunehotels.in
2004 -2010
Manager-Front Office.
Job Profile :
Management of room division department
Managing room inventory
Managing the reservations department
Managing Telephones department
Hiring & training of staff
Implementing SOP
Responsible for exceeding budgets
Guest relations & Problem solving
Crisis management
Preparing MIS reports related to occupancy, Revenue etc.
Budgeting & Cost control
Revenue management thru various selling platforms
Managing online reservation extranets
Coordinating with other departments for smooth operations
Conducting training sessions for staff
Corresponding with all enquiries and preparing quotations
Communicating with upper management on operation related matters
Formulating special packages and communicating with the vendors and clients
Conduct audits and develop policies for improvement and correction
Negotiating and finalising contracts with target clients
3. KADAVU RESORT - By ITC Welcomgroup www.kadavuresorts.com
2000 – 2004
Manager-Front Office
Job Profile :
Management of room division department
Managing room inventory
Managing the reservations department
Managing Telephones department
Hiring & training of staff
Implementing SOP
Responsible for exceeding budgets
Guest relations & Problem solving
Crisis management
Preparing MIS reports related to occupancy, Revenue etc.
Budgeting & Cost control
Revenue management thru various selling platforms
Managing online reservation extranets
Coordinating with other departments for smooth operations
Conducting training sessions for staff
Corresponding with all enquiries and preparing quotations
Communicating with upper management on operation related matters
Formulating special packages and communicating with the vendors and clients
Conduct audits and develop policies for improvement and correction
Managing and arranging for cultural and recreational events for the guest
Was an active member in the pre opening team
FORTUNE HOTEL SOUTH PARK – By ITC Welcomgroup www.fortunehotels.in
1998- 2000
Front Office Supervisor
Job Profile :
Managing the front office during the shift
Handling guest queries and complaints
Managing the staff during the shift
Preparing shift sales reports
Managing room inventory
Managing effective communication between the departments
Supervising Telephones & Reservation departments
Managing the activities of Business Centre
Supervising the travel desk
Reconciling sales and cash collection for the shift
Maintaining records related to guest and reservations
Assisting Front office manager in formulating group packages
4. Le MERIDIEN – NEW DELHI www.starwoodhotels.com
1996 : Underwent 6 Months Industrial Exposure Training At Le Meridien – New Delhi
Training in all departments of the hotel to understand operations as part of the curriculum.
CAREER HIGHLIGHTS
Completed “Train The Trainer” Workshop.
Completed “Fortunate To Serve You” Module.
Worked with pre opening team of 5 star hotel
Consistent in career and worked with the same companies for a longer duration of my career
COMPUTER & IT PROFICIENCY
Excellent knowledge in Ms Office suite like – MS Word, Excel, Powerpoint etc
Good Working Knowledge of Adobe Photoshop
Higher level of understanding of computers and networking
Basic trouble shooting of systems
Experience in various Property Management systems like , Prologic & IDS
Experience in Point of sales systems
Hands on experience in managing online extranet portals for revenue management
STRENGTHS
Positive attitude towards all situations
Eye for detail and perfection in all tasks
Team player with qualities to motivate and develop a team
Ability to work under pressure and Flexibility
Leadership
Fast Learner
Faithfulness & Loyalty
INTEREST
Reading, Listening Music, Internet, Computers & Learning any new things of interest
DECLARATION
I hereby declare that the details furnished above are true to the best of my knowledge.
Yours Faithfully
Vipin Das Pottakkate
Calicut - India
February 2015