http://www.voicefirstsolutions.com/ VoiceFirst's EMR voice overlay technology allows clinicians to have a conversation with their EMR. With VoiceFirst's innovative voice recognition software, clinicians can have a truly mobile, hands-free, two-way conversation with the EMR system at the point of care. Clinicians will reduce the time spent on documentation and increase time spent with patients, enhancing the overall quality of care. To learn more about VoiceFirst, visit http://www.voicefirstsolutions.com/ or call 412-206-1225 to request a demo.

1. Introducing the
Next Generation of Voice:
Voice Enabling
Clinical Workflows
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2. Introducing VoiceFirst:
Intuitive
Care
Delivery
VoiceFirst™ is a revolutionary voiceenabled solution that greatly reduces
the time clinicians spend at keyboard
terminals, while enhancing patient
interactions. For the first time ever,
clinicians will literally be able to “have a
conversation with their EMR” while being
completely mobile and free to focus on
patient care.
VoiceFirst pairs advanced speech
recognition technology with existing EMR
systems to streamline workflows and
make care delivery by physicians, nurses
and other clinicians more efficient, more
intuitive and more personal.
The VoiceFirst system makes clinician
interaction with the EMR more natural
by providing immediate point-of-care
access to patient information and
allowing clinicians to accurately document
activities directly into the EMR using
natural speech.
©2013 VoiceFirst™. All Rights Reserved.

3. The Evolution
Over the last decade, Electronic Medical Record systems
have had a profoundly positive impact on healthcare. They
standardize records, reduce errors, create efficiencies and
replace piles of paper charts with instantly accessible
electronic files.
But, EMRs also require much of a clinician’s time and may
distract from personal contact with the patient.
To further improve outcomes and restore human interaction,
clinicians must be empowered to spend more time with
patients and less with computers. Technology that augments
the power of EMRs and further optimizes the clinician’s
performance will ultimately benefit both patients and staff.
412-206-1225 | www.voicefirstsolutions.com

4. The
Healing
Power
of Voice
CONVERSE WITH YOUR EMR
»» VoiceFirst is both humanistic and
intuitive. It recognizes natural speech,
and is tailored to each hospital’s unique
clinical workflow.
»» Structured bi-directional speech
capabilities match clinical workflows.
»» Clinicians use specific voice prompts
such as “review chart” or “review blood
type” to instantly access the EMR and
obtain patient information.
»» Verbal system responses from the EMR
are delivered in clear, natural speech.
The human voice has always
been one of the most powerful
tools in healthcare. While
existing voice technologies
such as dictation and
voice-activated personal
communications systems have
made clinical environments
more productive, more cost
efficient and safer for patients,
these legacy solutions have
significant limitations.
THE BEST OF VOICE,
THE BEST OF TOUCH
The VoiceFirst smartphone app paired with
a Bluetooth® headset allows clinicians to:
»» Use voice where it is most
convenient and effective.
»» Ask the EMR for
patient information,
physician orders and
to document care
activities.
»» Use the VoiceFirst
app to efficiently view
graphics and enter data
via the smartphone
Enter voice-enabled
clinical workflows
with VoiceFirst…
when completing
checklists.
©2013 VoiceFirst™. All Rights Reserved.

5. PAIRS WITH YOUR EMR
»» VoiceFirst integrates seamlessly
with today’s EMR systems, adapting
its data and workflow procedures
to voice recognition.
»» Displays, checklists, forms
and additional visual data are
presented on the smartphone
screen.
»» System integration is an efficient,
non-disruptive process managed
by VoiceFirst professionals.
IMPROVES CARE,
NOT JUST PRODUCTIVITY
By reducing distractions and simplifying
workflows, VoiceFirst enables hospitals
and other clinical environments
to improve the quality of care and
increase HCAHPS patient satisfaction
scores. VoiceFirst can also improve the
satisfaction and effectiveness of clinical
staff by making care delivery more
humanistic and intuitive.
TAILORED TO
UNIQUE WORKFLOWS
VoiceFirst is not a one-size-fits-all
solution. It is tailored to each clinical
workflow using unique terminology,
processes, procedures and requirements.
VoiceFirst can adapt as your needs and
requirements change.
Why VoiceFirst?
Improve Patient Satisfaction
As the hospital market becomes more competitive,
your patients have more choice where they receive
care. HCAHPS scores show how your patients
perceive the quality of service you provide. By
increasing clinician mobility and simplifying their
workflows, VoiceFirst increases the time they spend
directly providing patient care, improving patient
perceptions of their experience.
Increase Efficiency & Throughput
The complexity of healthcare information
technology places a growing burden on your clinical
staff. Today, clinicians spend more than 35% of
their time on documentation. VoiceFirst’s intuitive,
interactive voice capabilities immediately make
your clinical staff more efficient by enabling realtime documentation in a more natural workflow. No
longer tied to computers at nursing stations or in the
hallway, staff throughput can increase to new levels.
Elevate Quality of Care
Healthcare researchers agree that more time
spent on direct patient care correlates with better
outcomes. Adding “data overload” to the chaos of
an acute care environment can increase distractions
and reduce clinicians’ ability to drive quality
outcomes. VoiceFirst empowers your staff to provide
the highest quality care possible by providing
on-demand access to essential information and
simplifying the documentation process.
Raise Clinical Team Satisfaction
Clinicians largely enter healthcare to spend time
with patients. Activities that deter them from
patient care often increase their frustration and
lower morale. By simplifying complicated workflows
and making technology more usable, VoiceFirst
enhances the satisfaction of your entire care team.
412-206-1225 | www.voicefirstsolutions.com

6. How VoiceFirst Works
VoiceFirst streamlines care, making it more
personal and intuitive. Here is one example:
Clinician
IV Nurse Workflow with VoiceFirst
1
2
3
4
When she arrives for her shift, the IV nurse verbally
logs on to VoiceFirst, puts a smartphone in her
pocket and a Bluetooth headset in her ear. She
checks the screen and reviews the day’s task and
patient lists.
Wireless
Headset
As she enters each room, she uses voice to retrieve
pertinent information (e.g., “Review Chart”, “Review
Allergies”, “Review Line Type”). VoiceFirst queries
the EMR and responds instantly with voice and
smartphone screen display.
iPhone
Application
After completing the service, the nurse documents
care using natural speech by stating into her
headset, “Inserted peripheral IV 20 gauge, left
brachial, flushed with 5 cc normal saline, line intact,
Workflow
Services
Voice
& Recognition
mother in room, patient tolerated procedure well.”
Nurse can view the documentation on her
smartphone, say “Save”, and the data is automatically
Clinical
Interfaces
populated into the appropriate fields in the EMR as
she continues to the next patient or task.
With VoiceFirst, the nurse is empowered
to provide and document care more
efficiently, right at the point of care.
Electronic
Medical Records
©2013 VoiceFirst™. All Rights Reserved.

7. Making Speech Recognition
Work in Clinical Settings
Dynamic Grammar
Adaptation
To allow accurate use of natural
Many users can operate
speech and efficient throughput,
VoiceFirst without training,
VoiceFirst configures grammar-
however, Vocollect offers training
based interactions “on the fly”
sessions to optimize and ensure
based on workflows. For highly
recognition performance. Users
structured workflows, VoiceFirst
can confirm interpreted speech to
dynamically parses the grammar
verify accuracy.
to satisfy the specified workflow.
Dictation
Performance
Domain-proved language models
Low latency supports quick
ensure performance, accuracy
exchanges of data for natural,
and workflow conformance in
truly interactive speech.
specific environments.
412-206-1225 | www.voicefirstsolutions.com

8. About VoiceFirst
VoiceFirst combines the latest voice and
touch technologies to make care delivery by
physicians, nurses and other clinicians more
efficient, personal and intuitive.
VoiceFirst leverages more than 20 years of
expertise in voice-centric solutions empowering
mobile employees in data-rich environments.
As demand for healthcare performance becomes
greater, VoiceFirst is the answer.
TO LEARN MORE
ABOUT VOICEFIRST,
PLEASE CONTACT OUR
CLINICAL SOLUTION
EXPERTS AT
VoiceFirst is part of Vocollect, a business unit
of Intermec, Inc., the global leader in delivering
voice technology to mobile workers on six
continents.
412-206-1225
www.VoiceFirstSolutions.com
VoiceFirst™, Vocollect®, Vocollect Voice® and VoiceWorld Suite™ are
trademarks of Vocollect, a business unit of Intermec Inc. All rights reserved.