Voyager Networks Managed Services Brochure

1. For more information call us on 02476 417 417 or visit www.voyager.net.uk/solutions
The Logical Choice
IT professionals within many organisations are under pressure to
deliver infrastructure availability, adapt to a changing IT environment
and manage overall performance. Voyager Networks recognise this and
that the role of the IT company supporting those organisations has changed
significantly. The majority of organisations can no longer afford to be
satisfied with a standard ‘break and fix’ maintenance contract as the only
remedy to Server / Network problems.
In today’s business world where a company’s
computer system is intrinsically linked to
the efficient operation (and therefore
profitability) of the business, continual
system development and user ‘up-time’
have become the main focus of attention
of IT Managers, Financial Directors and
anyone involved in the IT issues within a
company. With the continued evolution
of IT, it is likely that business’s reliance
on technology will continue to increase in
years to come.
Managing a diverse, complex infrastructure
requires a broad knowledge base and
in-depth experience. These skills are
expensive to retain and the work load
required to meet the demands of any
organisation today can occupy all the
available resource. Added to this, current
market conditions and pressure on budgets
are resulting in organisations shifting to
complimentary Managed Services to
de-risk these challenges rather than
increase capital expenditure.
Voyager recognises these challenges and
has developed a range of Managed service
products that will help your organisation
deliver exceptional network performance.
These services are designed to compliment
your in-house skills to deliver exceptional
customerserviceandallowyourITorganisation
to focus on strategic tasks. The goal being
that our clients will never lose sales or incur
costs due to their Servers / Network(s)
being off-line. We achieve this through our
Voyager Managed Services (VMS), delivering
a Fully Managed IT Support Solution, where
we would be ‘Pro-Actively’ linked to your
systems 24 hours a day 7 days a week.
Continual system development
and maximum user up-time is our
main focus.
Overview
> continued overleaf
80%
of time and budgets of Inhouse IT
departments are spent keeping
operations up and running yet...
...40%
of today’s IT outages
result from human errors
25-50%
of Inhouse IT staffs time
can be spent identifying &
resolving problems

2. T F E W
Overview
The Voyager Manged Services available...
Through our strategic partnerships and best of breed
technologies Voyager can provide the following services to
address these challenges:-
> Server/Network remote management and monitoring
> Managed Firewall Service
> Managed Telephony/Unified Communications Service
> Hosted Services – Online Backup - Data Protection
> Hosted Services – Virtual DR - Business Continuity
> Hosted Services – Desktop and Email Services
> Hosted Security – Email Scanning and URL Filtering
Voyager’s Network Operation Centre (NOC) offers visibility and
pro-active management of our own and third party networks. This
means we can manage as much or as little of the infrastructure as
you require. Voyager Managed Services can help your organisation
deliver exceptional customer service, remove complexity and risk,
whilst freeing up your own resource to deliver strategic projects.
Benefits of Voyager’s Managed Services (VMS):
> Maintain, monitor and pro-actively manage your
IT infrastructure
> Remove complexity of Network Management
> Responsive administration and performance optimisation
> Dedicated, highly skilled team of current engineers
and technicians
> Problem ownership
> Lower total cost of ownership and maximise resources
> Allows you to focus on core competencies
> Predictable costs
> Reduce security threats
Customer quotes
I have found Voyager engineers to be extremely
knowledgeable, helpful and flexible and whether onsite or
offsite via the Support Desk, all show great determination to
resolve our rare support issues as efficiently as possible with
the minimum impact on our business”
Richard Cooke – Head of IT
Old Mutual Asset Managers
We regularly use Voyager engineers both onsite and
remotely from their HQ in Coventry. They have always been
very professional and have shown a great deal of flexibility
to fit around our timescales. One key element has been their
ability to ensure all tasks and projects have met our
expectations before leaving site.
Rasesh Patel
Wide Area Network Manager
BACKUP
For a more informative look at Managed Services call our team
on 02476 417 417 or visit www.voyager.net.uk/managed-services
Voyager Networks Limited
Voyager House, Sir William Lyons Road, University of Warwick Science Park, Coventry, CV4 7EZ.
02476 417 417 02476 414 817 info@voyager.net.uk www.voyager.net.uk
© Voyager Networks Limited.
This document is the Intellectual Property of Voyager Networks Limited.
Its contents should not be reproduced in whole or in part without the prior permission of Voyager.
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